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UK and France access to fibre network
In a very small French village we have been offered FTTC fibre. In the UK, in a major city, on a main road, we’re still waiting to hear if Open Reach can provide it. Meanwhile, our broadband speeds get slower and slower as different providers keep swapping the cables in the nearest cabinet. Progress huh?
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Full fibre installation delayed, old services now disconnected
We are now without Internet connection or landline after the delayed fibre installation yesterday. The OpenReach engineer turned up late without the necessary equipqment required to complete the job. They are now tell us that we will be without broadband or phone until next Tuesday (6 days). What rights do I have in this…
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NOW (Sky Full Fibre Installation date broken)
Hi, Was given an installation date of 26th April for Full Fibre a text a few days ago to say it may be delayed and someone would call me on the 25th.Received a text instead saying I had to call them. They guy said I would get another update in a months time. I Asked if any compensation would be due and he said no because…
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Old equipment disposal after moving over to Fibre 2 with BT
A week or two after converting to Fibre 2, there is still no message on 'My BT' regarding offering me a bag to return the old router. I phoned BT customer services, and was told to recycle the old router and not return it to them.Does anybody have recent experience regarding being charged for old equipment after being told…
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Transcript with BT
Is that possible I spoke to bt yesterday and was offered bb £27.66. When told could get cheaper with Vodafone, he went and talked to his manager and said I could have the first month subscription free. I was going to recontract for 24 months but changed my mind as he told me I could just put the phone line to my hub and it…
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Virgin media take over of Upp
I have just been advised that my existing contract which was with Upp to run to April 2025 is having a new condition added that allows them to cease my services within a 30 day notice period. They then go on to tell me to start a new contract with them! Can they really do This without any form of compensation? The Upp…
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Broadband & Landline Deals - Best renewal prices
There seem to plenty of deals online for Broadband and Mobiles but can anyone advise deals for Broadband and Landline, pls ? I'm with Fleur Telecom and paying around £42 to £46 per month, but there doesn't seem to be any competitors to this provider. Thanks.
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Switching to another landline and bb.
My special offer with bt will end on the 21st May. I want to switch provider, I need to give bt 30 days notice. Is it better if I wait till 22nd May to give month or give I can give it now? Can I give the new provider a date when I want to switch? Thanks
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Shell Energy Broadband is moving to TalkTalk - can I get out of contract?
I am with Shell Energy Broadband and I've had an email saying my broadband will be switched to TalkTalk next month as the company has been bought out by Octopus. I only have about 44 days remaining on my contract, but I was wondering if this would be grounds to leave early? I'd rather not go through switching to one…
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My home only has access to Virgin Media - help!
I moved into my home 4 years ago and the only broadband available to me is Virgin Media. This is because there is VM cable installed at my property, but there is no Openreach network. I am constantly getting flyers for EE, Sky, BT etc. but when I ring up, or try to apply online to switch providers, they then say they are…
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Now broadband
Thinking of switching from bt to Now broadband at £23 or Vodafone at £26. Any feedback pl? Thanks
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Does BT call back with better deals when you cancel?
Put in my 30 day notice yesterday with BT B/B after signing up with Virgin as can get more for less but after speaking with a few neighbours that had it done recently i'm thinking of not going through with it. When it's great, it's great but when it's not it is a nightmare and that's just the call centre and with my wife…
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Using BT Email after changing to a new Broadband provider
If I cancel my BT Broadband service for a new provider will I still be able to access by BT Email account and therefore retain my BT Email address and access incoming emails as an external non-BT customer? Are there any other considerations? Looking forward to your advice.
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BT fibre 1
Interested to know what members who are paying for paying for basic fibre 1. Am now paying £24.88 but when contract ends, it will be over £30. Would like to stay with bt but there are more competive prices if I switch. Thanks
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No Virgin Email access this morning
anyone know what's going on with Virgin today I tried to log into it and I can get online OK but as soon as I try to access my Virgin email account it just whizzes a download to the top right hand corner of my screen, and when I click on its just blank so I cannot access my emails at all which is a nuisance as I'm in the…
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Moving from Gigaclear?
We're in a rural ish location. And had Avonline/Gigaclear install full fibre in the area a while ago. I signed up to the deal of 200mbps for £17 per month. We're out of contract from next week and the price jumps to £41. I was hoping to be able to shop around now the fibre is connected. But when checking with other…
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County broadband
Hi, Hopefully someone can help advise me. I am currently seeking legal advice however... Countybroadband have installed wires on a utility pole on my property. They have given a million and one excuses why they feel they can but essentially they trespassed on my property installed their infrastructure and are now refusing…
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Can I switch provider while there is an outstanding complaint?
I have a question but if I start to tell the story I will ramble, so the main points are below: * Currently with BT for broadband which is out of contract * Phoned them end of Feb to try and negotiate a better deal * Got a deal but price would have increased on the 1st March, so advised by BT to call back after this date *…
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Cuckoo - Home Telecom Contract & Speed Issues
Anyone had any issues getting a copy of their contract since Cuckoo gave some of their customer base to Home Telecom ? Also anyone finding an issue with their broadband quality since transferring over ? Despite being on a 12 month contract do I have a penalty free right to cancel if they can’t guarantee the same speed &…
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VirginMedia and moving house ?
Hi all, i am in the luxurious position of having on my doorstep.. FTTP BRSK VM Im out of contract with vodafone FTTC and they have hiked the price this month to £32 for upto 75Mb downstream To be fair i dont need a bigger capacity then this, its the price thats the problem. That also includes a landline. I can chop them…
