-
Hardsearch declined due to CIFAS Protection
I have just been refused a new broadband contract as the automatic credit file hard search was declined because I have CIFAS Protective Registration. This was not supposed to happen. How do I prevent it occurring again?
-
Vodafone land line charges hike mid term
Vodafone is seking to appy mid term price increase to land line packages outside their contrfat terms. Their standard terms allow an annual increase in line with inflation each April but they are now imposing a 25% increase on landline package charges in August 2024 I switched to Vodafone in June 2024 for a new fixed price…
-
Now Broadband overcharging
A month ago I received the out of contract email, which I get every year around this time, stating quite unambiguously what I'm paying now and what are my options going forward. It clearly states "Do nothing and continue with your existing membership for £23.50 a month Or Pick from one of the packages below available to…
-
Been sold to another broadband supplier. What are my rights?
So was happily with the PO broadband for years.They sold to Shell - not as bad as I thought, pretty ok.They sold to Octopus - ok good reputation but still dealing with Shell. They sold to Talk Talk. I made a contract with Shell, special price because they had overcharged me the previous year.The price with increased…
-
Now TV - scamming the vulnerable?
I've just put in a complaint to Ofcom about this and will be formally complaining through the Now TV customer service channel. But before anyone else falls for this, here is the scam from Now TV: 1) advertise using 'Now TV' branding a low broadband rate on a 12 month contract (in our case, £24 a month start of April 2023).…
-
moving from sky to vodafone for bb and phone
Hi, My sky package renews on 1st August. I plan to cancel as they cant offer me a competitive price. £24pm going up to £38pm. I'm planning to go for Voda 150mb, at £26pm and paygo landline. I get a £75 amazon voucher with compare the market. My questions are: Vodafone website says i can get a city fibre engineer out from…
-
Social Tariffs £10 to £23 for those on Benefits
For people on most Benefits, you are eligible for a social tariff for Broadband and Phones. The cost is up to £23 per month. Usually around £20. https://www.ofcom.org.uk/phones-and-broadband/saving-money/social-tariffs/#full-list-of-available-tariffs
-
Talk talk from Shell/Octopuss social tariff
For some reason Talk Talk do not provide a social tariff. (Why?) Therefore Customers on Shell social tariff being moved to Talk Talk WILL have to cancel and at no cost. This is because their terms will change. Looks like BT/EE have best offer in my area. Check the gov site for all those that do offer social tariffs. I wish…
-
BT to EE Mid Contract Offer.
I too have been offered a deal to move to EE now even although my BT contract doesn't expire for another 6 months. On the face of it the deal looks good as its only another 50p a month and I can lock in for 2 years (not forgetting the increase every March). I have a couple of queries though. Can't find the answers in…
-
NOW Broadband - price increased by £3 a month - haggling
Got an email saying that NOW Broadband is increasing by £3 a month. I phoned up the number with a view to finding out whether I was within the minimum contract period (I knew I was not) but before even asking got offered £1 off the increase! Not happy with that I said I could still get it cheaper with Vodaphone and cited…
-
Shell energy (talktalk) are they any good and can I port my NowTV (Sky) landline number to them?
I could get a good deal through top cashback and an upgrade to fibre if I switch from NowTV to Shell but have been told that Shell energy have sometimes had difficulties in getting NowTV to release the existing landline number as if they think they ‘own’ it? Then you have to cancel the switch to retain your number!? Has…
-
Openreach fault handling
I thought Openreach were setup to give a fair playing field across the ISPs and to stop BT giving its customers priority treatment. Its only when you have an issue that you find out this is not true and things are a lot more complicated than that. Ofcom seem to have setup a horribly inefficient and time wasting system in…
-
Onestream Broadband - Switching Beware
I am currently with Onestream on a 12 month contract which is due for renewal on 12th July 24 I found a good deal elsewhere with Shell Energy (Octopus) and applied to switch to them 6 weels before Onestream was due to end thinking that in the process they would ask when my existing contract ended and arrange the switch for…
-
when will landline phones be eliminated?
OK so I've got a landline as well as broadband and I'm aware that the landlines will no longer function in the future. But when will that be? And how much warning will one get?? I did have a call from someone (Openreach?) who wanted to talk to me about it but I was quite literally just leaving to rush to work so I cut the…
-
Community Fibre / NOW TV app issues
Hi. I’ve recently moved to CF but since moving cannot seem to get my NOW tv app to work so wondered if anyone else has had this issue / found a workaround. I’ve not really had a satisfactory answer from CF & am still within the time limit to move so may well have to if I can’t sort this. Thanks in advance for any tips or…
-
Leave contract early no early termination charges within 31 days but not sure of timing
Now TV hiked monthly cost for rubbish adsl contract by £3 but I can leave without early termination charges within 31 days of email received informing me of this. I would like to clarify if that means I can sign up to a contract with a new provider within the 31 days even though the switch date will likely be beyond the 31…
-
Virgin Media over charging me
Hello everyone, Following my father's death at the close of 2022, I spoke to the Virgin Media bereavement team regarding his Landline+Broadband package with them. I explained that I wanted to retain his landline number (so that those wishing to make contact, could do so easily). I was issued with a new (one digit…
-
Wi-Fi Router - DSL Line - Advise
I’ve currently got a slow copper line (6-10mb) provided by BT using their standard smart hub. I’m out of contract and paying £40 for this service. But every hour it will drop for 10/15 mins and or be very slow (sub 1mb). Multiple engineers can’t find a fault, but note it does drop. One independent suggested a different…
-
Vodafone landline cuts off every 29 minutes
Newbie here! I'm hoping someone can help my dilemma. I started a 2 year contract with Vodafone last November for my landline and broadband. I don't have issues with the broadband however, when I use my landline the phone is disconnected every 29 minutes and 38 seconds. I have contacted them 6 times about this and was told…
-
Option for SIm and broadband
Hi All, Need your valuable advice. I am looking for Sim and broadband connection. I have to work from home for two days in a week. Also need mobile data for whatsapp / YT connectivity while daily travelling to work. Which is best option for me,?
