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NowTV not paying refund

Acespok Posts: 20 Forumite

3 May at 2:53PM in Broadband & internet access

I left NowTV as my broadband provider two months ago. There was about £5 credit on my account. They have not refunded it. I phoned to ask why and was told there's a problem on their end with processing payments. For two months(!)

I have submitted a complaint through their online form. Is there anything else I should do, or can do after a certain amount of time? I know it's a small amount but I suspect that's why they do it - over all the accounts they do it to it'll add up to a lot. It's a scummy business practise I don't want to let slide.

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NowTV not paying refund

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