NOW Broadband Retention Deals

mgns

Does anyone have any recent experience of dealing with NOW Broadband retentions?

I'm already out of contract but my current package discounts are expiring soon - Super Fibre + Anytime Calls, £22.50 p/m rising to £46.50 p/m.

I had a brief chat the other week and NOW wouldn't budge from £25 p/m with no call package included. I mentioned that other providers like Onestream were cheaper (including NOW at £24) but that didn't make any difference. They said they had no authority to offer anything lower. In previous years, they would usually offer to keep bills the same - they have already raised prices by £3.50 in July.

Any examples of recent NOW retention deals to aim for, or haggling tips would be much appreciated. Thanks.

Flugelhorn

I was sent the same thing a few months ago ie about £40 but there was also some offer on at £25, I rang to renew and they gave it to me for £22.50. Don't know about calls being included as I never make any and don't have a landline plugged in 

JSmithy45AD

NowBB have always (until recently perhaps) usually sent an automatic renewal email at the same price but without the calls package. I don't know why people struggle with phone calls trying to get prices down when you can simply sign up to someone else online at a cheaper price.

mgns

Many thanks for replying.

I don't suppose you remember if you spoke to a local call agent or not? In the past, I think I spoke to a call centre in N.Ireland. On this occasion, it sounded further overseas - I'm wondering if that's why they stated they had no authority to offer anything lower.

Farway

I recently renewed with NOW, including unlimited call package, but had e-mail with an offer increase of £8 per month [to £29.50]. I decided to take it as a “Bird in the Hand” and I couldn't find anything much better at that time.

mgns

Farway said:

I recently renewed with NOW, including unlimited call package, but had e-mail with an offer increase of £8 per month [to £29.50]. I decided to take it as a “Bird in the Hand” and I couldn't find anything much better at that time.

My renewal offer e-mail was for £25.50 (Super Fibre) but was offered £25 over the phone.

Is that £21.50 Broadband + £8 Call Package = £29.50 or have I misunderstood?

From what I've read elsewhere, it seems to be the case that call packages are being excluded from renewal discounts. As such, it's probably cheaper to look at an unlimited minutes mobile sim.

Farway

mgns said:

Farway said:

I recently renewed with NOW, including unlimited call package, but had e-mail with an offer increase of £8 per month [to £29.50]. I decided to take it as a “Bird in the Hand” and I couldn't find anything much better at that time.

My renewal offer e-mail was for £25.50 (Super Fibre) but was offered £25 over the phone.

Is that £21.50 Broadband + £8 Call Package = £29.50 or have I misunderstood?

From what I've read elsewhere, it seems to be the case that call packages are being excluded from renewal discounts. As such, it's probably cheaper to look at an unlimited minutes mobile sim.

Yes, it's that one. 

The unlimited mobile SIM, which may well be cheaper, will not suit me at the moment.

However, I realise I may have to rethink come loss of copper landline etc, but that's a worry for another day, just not now.

just_the_dab

In Dec 23 I was offered 25.50 + 8 (calls) = £33.50.  I phoned and accepted as it was cheaper than anything else I could find.  Plusnet don't offer calls anymore, for example.

Recently my monthly payment was rejected for some reason, so I immediately changed payment method to a different credit card.  I just didn't realise that this would leave the payment outstanding.

However, I got absolutely ZERO warning by email, text or phone that I was facing getting cut off, until suddenly my internet stopped working.

It turned out that I received an email AFTER being cut off, which I didn't receive till services were restored!

Lots of playing around with the router, cables etc didn't help, so I lifted the phone to call NOW.  My phone said something about connecting to NOW, and that's when I realised something was up.  I couldn't connect using the home phone, so used an 0800 number to contact NOW.

After a horrible experience dealing with a series of people working in some overseas call centre (my renewal call in Dec was also an overseas call, although previous tech issue calls had been in the UK) I decided that no matter the price, I COULD NOT STAY WITH SUCH A COMPANY.

I've also got a different issue that I've turned into a raised complaint, by email.

I will be paying more, but I'll be very glad to be an ex-customer of NOW come 31 Jan!

DeLaSole

Was on £26.50 Super Fibre contract, email offer came in at £25.50, renewed at £24 yesterday on phone.

mgns

Thanks to all that replied.

When I eventually renewed, it seemed the best offer was £1 more than the current price on the NOW website - so £24/£25 (vs £23/£24). The call centre staff said the extra charge was equivalent to the £10 router delivery charge that new customers pay. There were no discounts on Call Packages.

The website price fell by £1 during my 14 day cooling off period, so I was able to call and get the further monthly reduction without any trouble.