Virgin Media price increase

Friftyatfifty

Hi, I am in a discount deal with virgin media until April 26 for M150 broadband only - however, they have gone ahead increased the price from April 25.
I called them to ask if I could move to their cheaper deal, which happens to be a better broadband only deal - and was told no that's only for new customers and if I gave notice to leave them, they would charge me several hundred pounds !  How can this be legal ?

TheSpectator

Friftyatfifty said:

Hi, I am in a discount deal with virgin media until April 26 for M150 broadband only - however, they have gone ahead increased the price from April 25.
I called them to ask if I could move to their cheaper deal, which happens to be a better broadband only deal - and was told no that's only for new customers and if I gave notice to leave them, they would charge me several hundred pounds !  How can this be legal ?

Because you probably agreed to the April price increases when you signed up for the deal. Regardless of the length of the contract it will have inbuilt annual increases (prev CPI/RPI + %) but now more likely to be a specified amount

Ayr_Rage

Perfectly legal and exactly what you signed up to when you joined or last renewed your contract.

AndyPK

Be grateful the increase is only a few quid. 

At the end of the minimum period it usually doubles. That’s. The time to talk or leave

HampshireH

Virgin are really clear on their documentation what prices increases will be and when.

Neil_Jones

Friftyatfifty said:

Hi, I am in a discount deal with virgin media until April 26 for M150 broadband only - however, they have gone ahead increased the price from April 25.
I called them to ask if I could move to their cheaper deal, which happens to be a better broadband only deal - and was told no that's only for new customers and if I gave notice to leave them, they would charge me several hundred pounds !  How can this be legal ?

Yeah that's what you agreed to.