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2 users in a 2 bed flat, will Zen Unlimited 1 be suitable?
We are out of contract on Virgin Media 125 mbps at the moment at £76 per month which includes anytime calls. Their retention team have offered me the same deal for £60 per month on an 18 month contract which I am not happy with since it also includes their right to increase prices during the contract. Obviously, going over…
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Social tariff for those on ADP
Do any of the major companies have plans to accept those entitled to Adult Disability Payment for their social tariff deals? If not, why not?
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Hiring someone to install new broadband?
Has anybody done this? Ive just upgraded my package and been given all new equipment but I have no idea how to put it all together! (not to mention the fact my tv cable has apparently been chewed by the dog at some point and I didnt notice). I doubt Virgin would help me as they have zero interest in me now they have my…
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Impossible to understand Billing! Shell Energy Broadband
Just sent this to Shell: "How on earth is an ordinary person supposed to reconcile this with the £1.50 per month increase? Please can you explain in 'Plain English', so that someone with basic Maths, not a Maths Degree, can understand!" I think the answer is that the increase is for 1 1/2 months = £2.25, but their billing…
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WiFi Hub Manager - Security
Hi All as an anxious person, I’ve noticed that upon logging into the website at work, company website that is. It’s sent out an email to the entire company with my IP address, which is fine. What’s concerned me is it also sent out this link within the automated email: User hostname:…
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BB contracts with bt ends soon
Got email telling me my bt contracts will end soon and will be paying £29.99 if I do nothing. Option to renew for another 24 months at £34.99. I thought it should be cheaper not higher.
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Landline charges when leaving Virgin
I wanted to end my broadband, TV and landline contract with Virgin. I initially planned to port my home phone number to Vodafone but when I heard there was a charge asked Vodafone to cancel this and I would take out a new number with them. My wife still needs a landline for her call outs at the hospital. I learned 5 months…
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Which providers will let me keep my home phone?
Coming to the end of a Plusnet broadband contract, I'm on a bit of a learning curve about VoIP, full fibre and who does what. I understand that if Plusnet installs full fibre, they disconnect my home phone, but I'm nervous of losing it. I never phone out, but a couple of people ring me on it because it would be expensive…
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When Open Reach cannot find a fault
My ISP - PlusNet have been trying to find the issue with regular huge dips in speed and inconsistent broadband generally (with occasional drops) for five months now. I have had new router and replaced all internal wiring to it and a new socket. There has been no improvement. PlusNet have offered me a penalty free walk away…
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Is my Sky deal really as great as they tell me?
Hello, I would be grateful for the advice and opinions of fellow Sky customers. I've been a Sky customer since 2002 and for about 4 years we have had the following items: Sky Q multiroom (4 boxes total) All the main channels in HD, all the Sky Sports, TNT Sports, Movies, Netflix and 'Superfast' broadband (with boost) and…
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Mail.com not receiving incoming mail. Anyone else? (seems GMX.co.uk is the same people)
For the past month or so my mail.com email address (ending in @graffiti.net) is no longer receiving incoming mail (and outgoing mail is not working too).I only realised this today today, and it looks identical to the gmx.co.uk email portal that is sometimes recommended on here.. Anyone else have any issues with mail.com?…
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EE/BT
Is there a number I can call, that takes me to someone more senior than the ordinary customer services contacted via 150?
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EE MiFi
Hello Last year I bought an EE MiFi gadget from Argos for about £90 which gave me wifi away from home for 12 months. It is close to expiry or may have run out by now. (hard to test when at home).I will still need access when away from home to watch Firestick TV, use a tablet etc. The use is not constant maybe for a week or…
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Switching at end of Contract - 30 days notice
Hi all, my contract with Shell Energy Broadband expires on 12th June, but in the contract it says that even after the minimum period I must give 30 days notice to cancel. Does this mean I'm tied in to the higher charge for at least 1 month after starting a switch to a new supplier? or is it possble to give them 30 days…
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Which providers will let me keep my home phone?
Coming to the end of a Plusnet broadband contract, I'm on a bit of a learning curve about VoIP, full fibre and who does what. I understand that if Plusnet installs full fibre, they disconnect my home phone, but I'm nervous of losing it. I never phone out, but a couple of people ring me on it because it would be expensive…
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City Fibre - Routing of cable
I would like to have FTTP installed. It would be via City Fibre as the connection is on the pathway on the edge of the property. The property is detached. My neighbour had FTTP installed recently and the contractors routed the cable to his front door. This is not convenient to me as my master (BT) socket is at the back of…
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Ultrafast Full Fibre - installation question
We live in a small block of flats built in 2004 We currently have a broadband Fibre 2 package with BT plus BT TV including a shed load of sports stuff that the OH can't live without. We have a tv box and BT hub modem. The BT hub is plugged into the BT socket (we don't have a land line) and the line runs to the block via an…
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UK and France access to fibre network
In a very small French village we have been offered FTTC fibre. In the UK, in a major city, on a main road, we’re still waiting to hear if Open Reach can provide it. Meanwhile, our broadband speeds get slower and slower as different providers keep swapping the cables in the nearest cabinet. Progress huh?
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Full fibre installation delayed, old services now disconnected
We are now without Internet connection or landline after the delayed fibre installation yesterday. The OpenReach engineer turned up late without the necessary equipqment required to complete the job. They are now tell us that we will be without broadband or phone until next Tuesday (6 days). What rights do I have in this…
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NOW (Sky Full Fibre Installation date broken)
Hi, Was given an installation date of 26th April for Full Fibre a text a few days ago to say it may be delayed and someone would call me on the 25th.Received a text instead saying I had to call them. They guy said I would get another update in a months time. I Asked if any compensation would be due and he said no because…
