-
Can I approach this provider for a reduction in my bill?
hi guys, I have talktalk broadband here. it is terrible. no other providers can install where I live, which is pretty rurally, but I get very patchy unreliable service and very slow speeds. I have had to get Starlink wifi ontop of it in order to actually stay on zoom calls etc. Only reason I still have the talk talk…
-
Talk Talk Full Fibre upgrade- is it straight forward?
I’ve had several emails from TalkTalk about a free full fibre upgrade and have now received a date for an engineer to come out and do the upgrade. I’m just hesitant and quite worried about it if I’m honest. I’m severely disabled and heavily reliant on my internet connection, gaming is my main thing that keeps me mentally…
-
I'n with Sky and want to switch to NOW, but NOW won't let me why?
My Sky contract finished ( now £138 ) and we really just want broadband and Sky Sport. Thought I'd save by getting NOW broadband and a monthly NOW Sport subscription. But Now say I can't its not available at my address I have to go with Sky! But on all search engines for my postcode it shows as available, when I go to sign…
-
Three 5g broadband help
Moving property next week and Now can not supply to our new property. As we are with Three and they have a 5g mast at the end of the street, they have confirmed we will be within signal we are looking at signing. Done a speed check on my 4g phone and hovering around 100Mb. If we signed for 5g modem and had to move to an…
-
OpenReach stalled fibre order for months, and cut off my connection for weeks! What would you do.
I'll start with quick timeline:- Feb 2023 - Put in order with Sky broadband for installation early March
2023 March 2023 - Informed by text message the install will be delayed by a
week March 2023 - Informed by text message the install will be delayed by
another week March 2023 - Informed by text message the install will…
-
no fibre here!
Help, we are way behind in this neck of the woods,still no fibre😞.we are currently with bt for broadband &line rental, our contract expired a while ago, we are having great difficulty with our internet its awful, its taken me hours to get on this forum ...really it has!..not happy with Bt's customer service,so trying to…
-
Getting Activated after Switching Providers
I've had a disaster, been paying £96 a month for 900mb for BT, the offer I got was a ten pound reduction so decided to shop around. I've been with BT for around 12 years or so but didn't want to commit to another 24 month contract at they price with it going up each April too. Did a price comparison and read some reviews…
-
Three home broadband - start a new contract
I originally signed up for Three home broadband, 24 month contract starting at £24 a month. Very happy overall with the service dispite a few outages and get speeds of 200Mbps+ some days. Now I'm 2 and a half years in, out of contract, and paying £26-21p per month due to annual increases. Three are offering new signers a…
-
Getting hold of Virgin
Virgin are now near impossible to get hold of. I'm losing my home phone apparently as my Hub was installed in a different room from my main telephone box and apparently will no longer work when my area is switched to all fibre services. Then I have a discount ending in November 2023 which will increase my broadband charge…
-
virgin mid contract price rises
I have been on broadband contract with them since 2020, twice renewing at 18 months per time, £24 per month - a promotional rate. My price has not increased. I'm trying to renew the contract for another 18 months, they've finally agreed, but they're now saying my price will rise by 3.9%+Jan RPI, each April. If this is the…
-
Advertised offers not available!
I have previously used the MSE website to identify best deals including broadband, with great success. As we are now 'Out of contract' - and incidentally our address is now eligible for Fibre to the Premises fast broadband, I have been looking into the best deals available using the website. However, When I have tried…
-
Missed Virgin's price increase email
Hi. I signed up with Virgin broadband with an email address I rarely check. They sent an email in February that from May the monthly bill would increase by £6 and I had until April to respond to cancel the contract.I didn't :sweat_smile:I called eysterday to cancel and was told to sod off. Is there anything I can do at…
-
Do I need to give 30 days notice if the contract is expiring and I do not want to renew?
HI, My Virgin Media contract is expiring next week. They have increased the price of broadband service to £51 a month which is more than double what I am currently paying. For this reason, I do not want to renew the contract when it expires. When I checked with the customer service agent, they are saying, even if I do not…
-
New contract, different household member?
Hi I wanted to understand how getting a new fibre broadband contract would work. Right now we are with Vodafone with contract due to expire next month. This is on my wife's name. If I sign up for Vodafone to get a new customer discount on our address, will that work and does she need to give notice / report a house move…
-
Rights in relation to failed broadband installation
Yesterday i was supposed to have broadband installed from a new service provider. They came round but then said they couldn't do the installation as there was no space on the telephone pole so BT have to come do something about this. I'm not 100% sure what they said but it was something like this . The problem is that i…
-
Virgin Broadband rant
Good morning. Loving my virgin broadband cancellation experience. Their process seems to be designed to throw a lot of roadblocks your way if you try to cancel: 1) cancel via post, phone or chat. 2) if you chose chat: expected wait time 660 minutes (I guess a lot of people give up that way and decide to try later). Not to…
-
Switching fibre for the first time
Hello everyone. I've been with EE (fibre broadband only) for a few years and this years contract is ending. I've seen cheaper options from other providers like Now & Plusnnet. They are also offering money cards and it's so tempting to switch. These companies also seem to be saying I don't need to phone EE to cancel and…
-
Energy + full fibre
Hi questions Is there any tips or something I can do to ensure it worth a engineer visit to have fibre to house. I wanna try avoid being left without internet. My contract is due to end in 17 days I currently get 19mbps - Even though I game fair amount etc i never lagged etc but the price is naff am paying £46 I can pay…
-
Vodafone/Openreach Installation Taking Ages
This is more of a rant/vent type post (or sharing of experiences, in nicer language). :grimace: We took the keys of our new (just new to us, it's Edwardian!) house on 4 August, and moved in on 17 August. At our previous home we were on Vodafone broadband, as the minimum term in our deal is until June 2024, and they said…
-
Youfibre?
I signed up to youfibre to#day, salesman (I know). Speed 1000Mb advertised as £27.99 compared to my £24.50 38Mb - can proce match which made more interested, as not interested in faster speed to pay more. Also they can pay up to £300 to break current contract, I have 4 months left so under the limit. Thinking more as its…
