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Great News
Thank you MSE for advising me on how to haggle with Broadband and tv providers. Just running out of contract for Broadband and phone and was informed that it was being increased from £37 to £51 next month! Checked out your site for better deals and had them ready before making the call. After some serious haggling with…
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Replacing ancient modem
Our very old modem is having another wobble. All the usual checks have been done and I'm as sure as I can be that the modem is just on the way out (there's a landline sharing a socket, and the landline seems to be working fine). However, when I started to look for a replacement, I realised I don't know how to narrow down…
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FTTP -EE or Plusnet
Is there any difference? I've been using a 5G router on EE for 2 years but they just finished installing fibre to my area and I'm keen to get it set up. Looking at the prices PN it's cheaper than EE, so does anyone know if they are worth going with? I have my own Deco router and mesh system so I won't be using the router…
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Sky Superfast Broadband guarantee is 0.0!
Speed test gives me 2.5mbs for Superfast, I've just checked my contract and it states my guarantee speed is 0.0 Mbps! Anyone come across this before? Looking at history highest I've received is around 9mbp
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Onestream early termination fee before installation
I signed up with a Onestream FTTP package on the 27th of July. Shortly after I was told the installation would be delayed (no reason given) but that I'd receive an update on the 9th August. I didn't get one until today, so 2 days after the 14 day cooling off period ended. The update said that due to installation issues the…
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Broadband mis- selling the next big scandal -
Just seen the bill my elderly parents were sent following a contract renewal £129 a month… £72.95 a month for broadband!!! mum and dad are elderly and were clearly unsold the whole package of things they do not need and want. it was a simple request straight forward broadband, a landline with basic Netflix service and BT…
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BT compensation for long delay in broadband upgrade
Hi, I live 6 miles out of a major town and needed "civils" to dig a trench across a farm track. The date set was mid Feb 2024 and delay after delay it was finally done late May. I get a text from BT next day saying I was due 96 days compensation within 30 days. I forgot about it and recently chased up and the agent said…
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Where to find the best deal for 5G sim Mobile Data Rolling contract?
I'm planning to get a 5G mobile data rolling contract sim to put in a 5G Sim router to give my home faster speed is currently for the last six years. I've been stuck on 2 MB speeds, which is very frustrating when I need to download bigger 20+ gp files I've checked the MSE comparison Page to see the current best rates for…
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Talk talk cancelled service
Hello, has anyone experience with their bband being cancelled for no reason then being told you have to sign up to a new 24month contract. I have been told I have no other option. Seems like a breach of contract on their part. Thanks
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Vigin Media renewal
Hi,just thought I'd share my recent experience with trying to renew my contract with Virgin Media. We have an 18mth contract (broadband and TV) due to expire. Original price 39 p/mth (now 43.50) going to 90/94 at end of contract. Aware that I needed to give 30 days notice to cancel I contacted them last Thurs to ask what…
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Virgin Media Moving Home Confused About Billing
I'm due to move home on Saturday so I informed VM of this through their process of live chat which took forever! At 5:30pm, after speaking to a bot for half an hour asking me new address etc, I was then told I was being put through to a person and that the wait time was 29 minutes however the real person did not connect…
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3 Broadband - any good?
Hi all I was wondering if anyone has any recent experience of 3 Broadband? I did do a quick search but couldn't find anything on here. I'm currently with Hyperoptic and I've been happy with them but my 2 years are up and my bill is about to go from £17.99 to £34.95. There's a current offer from 3 of 150mbs for £11 for 6…
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Are There Any Good Broadband Providers
Tearing my hair out over continued speed problems with NOW Broadband. Whichever broadband provider I look at there seems to be very bad comments on here including TalkTalk, Vodafone, Plusnet, Pop and Onestream. Can anyone recommend a decent provider.
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24 month minimum!
I live in a rural part of England. Our village doesn't have fibre internet, but it is "imminent" under a government scheme ("Connecting Devon and Somerset (CDS)") to upgrade the worst communities. The provider chosen by CDS is Airband, and they say that the work is almost all complete and should be available in Q3 2024.…
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Disappointing Service from POP Telecom
Having been a happy and contented customer of Shell Energy for 3 years, taking advantage of their Social Tariff, I decided to change provider tather than being locked into a 2 year contract with TalkTalk.POP Telecom was the top MSE pick. Signup for 18mths was straightforward. Ordered and paid £10 3 weeks ago for router…
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Remote internet
Hi, I'll be in my home during the winter 6 months then remote travelling through England for the summer 6 months. I need internet on my MacBook for TV streaming, laptop for work (only downloading Excel data so nothing big) & my mobile phone. Is there a reasonably priced internet option for this situation? I have no idea…
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Virgin broadband package/billing issues
I started an 18-month Virgin broadband contract in January 2023 for £24.95 a month. I moved home earlier this year and took my broadband with me. I thought that I would continue on my existing package/contract until it expired in July 2024, but Virgin have hiked my monthly fee up to £51 and signed me up for another…
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Now broadband no Internet late at night
My contract is due for renewal. I started shopping around but realise providers are not offering land lines. I was thinking of taking the renewal offer with Now but there are a few issues that I've had. Occasionally I lose Internet, it's usually really late at night (I work from home on a late shift that ends in the early…
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PLusnet renewal woes
I have been with plusnet 12 years or so. Each year renewal at a reasonable price has been a real struggle akin to haggling in a bazzar. This year clearly prices have firmed up and my initial renewal offer for fast fibre and anytime calls woud have pushed my monthly cost from £28.76 to £38.68 so 35% ish. Clearly things are…
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Shell Broadband / Money Show Episode / Refund?🤷🏻
Hi guys, I was just looking at my bank statements, and I noticed Shell Broadband are sending me a bill for £50!!! Then I remembered Martin talk about something to do with Shell over charging people or not telling them when their contract was due etc. I found this article, but unfortunately I'm dyslexic, I don't seem to…
