BT Digital Voice woes

Goldenyears

We have BT Broadband.  An email came saying we must upgrade to Digital Voice.  I accepted this and also upgrade from FFTC to full-fibre FFTP on the same day (yesterday) 5th February.  Openreach came and upgraded to FFTP in less than an hour.  Broadband worked fine, although technically no upgrade since speed is still 75 Mb/s as before.  Openreach engineer connected our old corded analogue phone to new BT Homehub 2 and left, saying it will be working in a few hours.  I have not touched anything and 30 hours later -no service.  The Homehub manager says phone not configured.  That is one problem.

Here is the second.  I cannot get through to BT help  at 0330 1234 150.  It may be my misunderstanding, but I have never used my Android smartphone to navigate nested menus, only my old phone keypad.  Bt answers and naturally asks for the landline number but the automated system doesn’t accept anything, not even a single digit.  What am I doing wrong?

Neil_Jones

When you make a call on Android there should be a button called keypad you can press on the call screen.

Something like this, your phone may be slightly different:

https://www.youtube.com/watch?v=GlIIj8jrPxs

Goldenyears

Thanks, I will know now about the keypad key.  My main problem with Digital Voice was resolved later.  I used BT Chat online.  Something was refreshed at BT end and I was advised to reset the hub.  My 35 year old phones eventually worked OK and even the ringing was normal volume.

Cheslea2010

As soon as your contract comes up for renewal, leave them. They are a joke. I had to threaten legal action to get out of our business contract with BT. The system was constantly failing. I have since gone with a provide that is a 5th of the price of BT and a much better system.

EssexExile

Cheslea2010 said:

As soon as your contract comes up for renewal, leave them. They are a joke. I had to threaten legal action to get out of our business contract with BT. The system was constantly failing. I have since gone with a provide that is a 5th of the price of BT and a much better system.

On the other hand stay with them because I've been with BT since before they were BT and not had any problems.

Goldenyears

EssexExile said:

Cheslea2010 said:

As soon as your contract comes up for renewal, leave them. They are a joke. I had to threaten legal action to get out of our business contract with BT. The system was constantly failing. I have since gone with a provide that is a 5th of the price of BT and a much better system.

On the other hand stay with them because I've been with BT since before they were BT and not had any problems.

I have been with them for 30 years and had (almost) no problems, but then I am not a business customer.

ButtersUK

We've all been with BT at one time or another. Most of us had no choice years ago. Remember the old style phone with a dial on the hall table?

I left them something like 20 years ago after having had enough of their multinational workforce leading me all round the globe in search of some assistance ... and eventually returning back where I started.... and no wiser.

I now use smaller, more personal providers of broadband and telephone services where possible. There are a couple of British companies with UK based customer service who provide good, old fashioned attention to their customers and who answer their phones in a timely fashion AND who know what they're on about..

Admittedly for mobile phone usage you have to use one of the big organizations but one of them does have UK based customer service and does provide, probably, the best network coverage for most users (I concede that last point may well not be the case for everyone though).

I will admit I HAD to use Openreach (very closely associated with BT) to instal my fibre (FTTP) recently, and, for me, they were fine.  My neighbour wasn't so pleased for countless reasons and wouldn't give them the time of day, but most of us don't get much of a choice when it comes to having our fibre installed... but most of us DO have a choice whether to use BT or not.