Leave/Transfer Virgin Media

lkate

I'm currently going through a divorce. My ex-husband will remain in the marital home and I will be moving out. We renewed with Virgin Media a few months ago before we knew what our living arrangements would be (mistake!). The contract is (only) in my name. I could take the service to my new address (for £20 fee) but its too expensive to pay on my own.
We want to transfer the service/contract over to him at the current address. VM suggested we:
1) Cancel the contract and pay the cancellation fee (£400ish). He can then set-up his own contract as a new customer.
2) Keep the contract at this address in my name but change the direct debit to his bank account (surprised they'd even suggest this!).

Is there anything we/I can do or are we stuck?

QrizB

You have a contract with VM and I don't know of any alternative options to the three you've mentioned:

- Transfer to another property.

- Cancel and pay the early termination fee.

- Leave it running.

iniltous

TBH , provided your ex is willing to take over and pay the monthly fee until you can serve notice to quit penalty free , that’s probably the best option if you can’t afford to transfer VM service to wherever you will be living , many providers have a provision for bereavement where the name on the bill is changed into the surviving spouses name , but it’s a process involving death certificates etc , I don’t suppose they feel the need to offer something similar for divorcing couples.

Hoenir

lkate said:

2) Keep the contract at this address in my name but change the direct debit to his bank account (surprised they'd even suggest this!).

If you are both happy and the bill gets paid every month. Then the arrangement is fine. 

Just make sure that you cancel the contract and it doesn't roll over. 

JohnSwift10

Virgin don't care who pays the bill or even who's bank account the money comes from.

I used to pay my daughter's Virgin broadband for her from my bank account after her partner left her with nothing.

Just go online and change the direct debit to his bank account.

lkate

Thanks everyone. I wasn't sure if option 2 would create more problems for my credit somewhere down the line but doesn't sound like that would be the case, and I trust him to pay the bill (divorce is an amicable one).