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BT - Out of Contract?
So why are BT sending me emails titled: 'Stompa, did you know you’re out of contract?', and saying Hello Stompa, It looks like you're out of contract. But don't worry, renewing is super easy. Plus, do it now and enjoy the exciting renewal deal that we've saved for you. If I log in to my account it says: 'Your contract ends…
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Openreach Engineer broke my TV
I'm not sure if this is the right place but aim struggling to find any information regarding my rights on this matter. I can only find something on damaged property, but an openreach engineer has knocked my tv off the stand and damaged it beyond use but failed to tell me. I only noticed after he has left. I have raised a…
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Plusnet Renewal Due - Query re Options
Currently with Plusnet for part-fibre with phone line, renewal a few weeks away. Slightly thrown today by finding out that FTTP isn't available after being told that it was for months. (All firms and comparison sites gave it as an option but, as of today, none do. Plusnet were offering it under "Upgrades" but it's gone…
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Black Friday Broadband deals
Hi is there any good broadband deals with points rewards vouchers since it is Black Friday 150Mbps min
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Broadband from Now or Plusnet ?
Live in a rural area with maximum 20 mbs download speed. Currently with BT out of contract paying £49pm. Im drawn toward Now at £23pm and Plusnet at £26pm Any reasons for avoiding either one?
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Rolling 1m broadband options
I'm getting confused and frustrated trying to find information on this. Basically I am out of contract and now paying almost £40 a month for broadband which is obviously a silly amount. However, because I am planning to move house next year and I don't know whether I'll be able to take my broadband with me (I may end up in…
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Getting away from Virgin landline+broadband+TV
Apologies if this has been asked before, but I didn't see anything when I searched. After a few recent bad experiences with Virgin customer support, I'd like to get my mother (in her 80s) moved away. She has 3 Virgin services, a landline (that she will not give up), broadband (that she barely uses), and TV (quite an…
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Community Fibre - Installation Experience
Hey guys, We were all set to switch from Vodafone to Community Fibre, but the install has left me a bit uncertain. From what I can tell, being an overhead customer, I would need to have a cable run from the gutter, all the way down the house and then have a box on the outside, and the inside. It also seems the location of…
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To FTTP or not to FTTP
In my area Openreach has not upgraded the BT network to fibre so Open reached based broadband providers like BT, Plusnet, Sky do not provide fibre broadband. In the last two years fibre only networks have been visible in the area and companies like Community Fibre and G-Network have put their own fibre networks. They…
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Can't view bill after moving from BT to EE
Such a waste of time and energy this, but here I am. Basically, I can't view my bill on my account with EE. The website throws up an error. The long and short of it as I understand it is on transfering from BT to EE (which all BT customers will eventually do) they've go issues with linking the old to new accounts. I've…
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Want to take ISP to ofcom complain, will accept some compensation
Cancelled on a rolling contract because of steep increases on May 2024. Ended up on retentions and they gave me an offer I couldnt refuse. But they didn't explain the term. The monthly was super low, but it was for 24 months. I am privately renting so I cannot be on a 24 month contract. Had they explained the terms I would…
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Plusnet Vs Sky or Vodaphone
Who's better Plusnet Vs Sky or Vodaphone? Looking to get the best deal as I'm about to come out of contract but feeling uncomfortable with the unknowns with regards to customer service and reliability, currently a Plusnet customer. For 75Mbps/24 mth contract (- vouchers/cashback) Sky £17/mth, Vodaphone £19 and Plusnet**…
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Which broadband provider is better?
Hey I'm looking at getting broadband as a new customer. I can't get virgin media as it unavailable in my area. My family have had problems with BT previously. But I don't know if Plusnet, brysk or any of those new providers are any good? We have previously been with Sky and I don't think I've had any problems with them.…
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Massive Difference in Broadband Offer for Me and Neighbour
Hi all, First post after a long time away and losing original log in details. Couldn't see anything specifically on this subject whilst searching so apologies if there is already a thread. I'm looking at changing my broadband but came across a slightly separate issue.When I go to price comparison sites and enter my…
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YouFibre 150 vs Virgin Media 125
What is better YouFibre 150 (£24) vs Virgin Media 125 (£25)?
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Consumer pricing bill
What has happened to the Consumer Pricing Bill ?It was supposed to protect long term customers from being charged more than new customers when re-contracting to ISPs etc.... ? This is all that exists so far https://publications.parliament.uk/pa/bills/cbill/58-03/0123/220123.pdf
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Broadband Speeds
I recently upgraded my existing Vodafone Broadband account to 910mbps from 300mbps. Since the upgrade, I am still only achieving the same speeds as before the upgrade (approx 230mbps). I spoke to Vodafone and they have said the speed of 910mbps is only achievable over an Ethernet connection (I don't use Ethernet…
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VM to Vodafone switch method
Hello everyone, I want to switch from Virgin Media landline+broadband to Vodafone. Will vodafone just need to change the VM router and wall socket or do they need to lay a new cable? Or will it plug into a 20+ years old BT socket? Many thanks.
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Fibre to property available - any reason not to?
Hi, community fibre is available in my area and the prices seem just as cheap as More traditional ( less fast) broadband options. Is there any reason not to take up Fibre to property? Thanks
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Fibre cable detached from house
I have full fibre broadband, which went down for a short while today. It has now started working again on its own so I guess it was a remote issue, but while I was checking this, I noticed that the fibre cable that the engineer clipped to my house last year is hanging down in one place where the clip seems to be not fully…
