-
Community Fibre - am I in a post code 'blackspot'
I've been waiting for Community Fibre since watching their engineers working outside my house last year. Their post code checker says 'coming soon' but I've spoken with a neighbour two doors down (but has a different post code), who signed up a few weeks ago. I thought that this was weird, so I checked the neighbouring…
-
If you do not sign a phone contract
I am waiting to hear from a leading phone company, as I have asked for an itemised bill, and they said they would send me an email in 5-7 working days. Last October, I had gone to their shop to ask when my contract was ending, and with no discussion, I was to be a customer, however, there was no signed contract, just the…
-
Leaseholder wanting FTTP
After excellent advice on this forum and a lot of research, I decided to contact Plusnet and explain that I am a leaseholder, so Openreach will need wayleave consent from the freeholder to run fibre to my block, attach a box to the wall, and drill the block wall etc. I explained that the Openreach 'Apartment Wayleave form'…
-
Disatisfied with BT
Following on from Martin Lewis's advice I contacted BT to see if they would lower my broadband price. I am currently paying £62.99 pm, but do not have the latest Halo 3 or equipment etc.I rec'd an email BT on 15th Nov 2023 to say that my broadband would be £44 pm. I then rec'd an email (which I've just discovered )that was…
-
Vodafone's dodgy pricing on upgrade
I have just upgraded from Pro (200) to Pro II (900) broadband with Vodafone after being given a good offer on the web chat service. Now, the new plan I am on is Pro II 900, which according to Vodafone's new price list is £48 in contract and £73 out of contract. I was able to get this at £39 through the web chat with a…
-
Who obtains a wayleave from whom?
Hi, Leaseholders do not obtain a wayleave from a provider, surely? Our postcode has recently been upgraded to Ultrafast FTTP. As we are
a leasehold development, the infrastructure stopped at the boundary
to the freehold, with access points in the ground provided more or less in front of
each block of two flats, but not…
-
Onesteam/Openreach address issues
I had FTTP from Sky installed in Spring 2022. In Spring 2023, I moved to Onestream, who for some reason didn't take over the existing Openreach line like they were supposed to, but instead arranged for an engineer to install a new line. When he came, he disconnected my line at the pole, connected me to the new line…
-
Talkmobile sim working fine in phone but not 4G WiFi router
Hi, just wondering whether anyone has any ideas what I can do... I've got a Talkmobile Unlimited Data sim, which works fine in my phone, but when I put it in my TP Link 4G Router, I can connect to from my phone, but it says there is no Internet.
-
Can I leave BT Broadband without charge due to a sufficiently long fault.
Hi,My parents have been without Broadband for 11 days, and I'd like to move them to Zen. However they're within contract. Can they use the length of this fault to escape the contract? Thanks!
-
Virgin Media most complained about broadband provider
In the news today: https://www.bbc.co.uk/news/technology-68093374
-
BT's EE hybrid 'unbreakable' broadband
Having had the EE hybrid element as part of a pre-bundled BT plan for some time I have recently discovered that it had no chance of ever working because there is no 4G here but also,and more importantly, that it has been adding over 28% to my monthly changes. Refund has been refused. Any others with similar experience?
-
Vodafone-we want to upgrade you from fttc to fttp
I am currently a vodafone broadband fttc customer. I live in an urbanised environment very close to a town centre. I know where my street cabinet is and its probably about 4 mins walk in a straight line. I could see it if there were not buildings in the way. Like most cabs its a traditional one which has bundles of copper…
-
GMail not allowing Plusnet emails
Hi We are with Plusnet and for a long time now we get delivery failures when emailing anyone with a GMail address (and some others). I logged into the Plusnet Community forum and apparently it is due to GMail classifying Plusnet as Spam. Complete impasse. Anyone on here on Plusnet have the same issue? I wonder if GMail…
-
best broadband provider for wi fi coverage?
hi all live in a small house that has solid walls so wi fi signal is patchy at best. currently with sky and having to use 2 of their boosters to get wi fi coverage from front of house to rear. just wondering if any of the other suppliers provide boosters foc? im looking to leave sky due to costs so looking for advice on…
-
New fibre line through trees
I recently upgraded to full fibre through BT and Openreach installed a new line. They've run the new wire from the same pole at the bottom of my garden but it goes to a new access point on the house. It now goes right through my trees, no clearance at all, and I can see the wire is already wrapping round some of the…
-
Sky Broadband contract renewal / or not
My broadband contract finishes in a month, They sent me renewal options , obviously with price rises. I phoned up saying i will cancel at end of contract unless they agree to renew at exactly the same price as i have at present. The guy agreed to this and sent me a confirmation email straight away but when i looked closely…
-
Sky Broadband and Sky Refer a Friend + Install times
I'm a Sky TV customer and am considering referring my mum to Sky as she needs a new Broadband deal. https://www.sky.com/refer-a-friend Has anyone used this before for Sky Broadband and do they typically honour the referral? Seeing some of the customer service nightmare stories from Sky recently is spooking me a bit.…
-
three broadband
DONT.....RUBBISH. i'm in london zone 2, 40Mb speed, supposed to be 5g its just 4g... shop staff dont know about their own deals on the website. couldnt set up a business account, computer said NO.. had to go for a personal account. had to return equipment... TWICE as 'my manager is not around and i cant process a…
-
Virgin media M250 Fibre Broadband
I am on the virgin media M250 broadband package , the WiFi in my house is shocking . I did a check earlier and it was saying the speed was very slow . It was coming up with Download speed of 26.20 and upload speed of 10.12 it also said beside it ping 44ms . How slow is this and what should it be ? I rang VM but they were…
-
BT BB fibre 1
I am paying bt £22.86 for phone & bb. My contract expires in May. I have received an offer of £25.99 if I renew now. Shall I take the offer now or wait to see if there are better deals. Thanks
