extension phones with FTTP

jaybell

Im advised by Plusnet ( my broadband and phone provider) than when I get FTTP next week, the 3 extension house phones wont work, nor the bell and phone in my adjacent workshop.  How do I get service to these extensions and my workshop?  

littleboo

Plusnet don't provide a phone service that is compatible with FTTP, so unless something has changed very recently, you wont get a phone service at all with them. 
https://www.ispreview.co.uk/index.php/2024/04/broadband-isp-plusnet-gives-up-on-uk-home-phone-services.html

iniltous

As stated , you may want to check if Plusnet are going to supply telephony as they had indicated previously that they were not going to continue offering telephony to new or re-contracting customers ( especially after FTTP conversions ) and were offering free migrations to BT or EE ( sister companies ) to customers that wanted to keep telephony, Plusnet aim  is to be a budget broadband only company.

As far as keeping wired extensions etc after moving to FTTP ( or even remaining on a copper pair service but using IP telephony like BT DV where the phone is connected to the router not the socket on the wall ) search voice reinjection, basically you need to divert the extension wiring from the master phone socket to the phone socket on the router ….the amount of work required and any extra interconnection cables or cabling will obviously depend on individual circumstances….its not really difficult or beyond a DIYers ability , but it’s definitely not your providers problem, they don’t offer to arrange to integrate your own wired extensions with their IP telephony, that’s basically your own problem, you could  always employ a tradesperson to do this if doing it yourself is not possible.

400ixl

jaybell said:

Im advised by Plusnet ( my broadband and phone provider) than when I get FTTP next week, the 3 extension house phones wont work, nor the bell and phone in my adjacent workshop.  How do I get service to these extensions and my workshop?  

You won't if it is FTTP as your service will be without a phone line as Plusnet do not have a digital voice service.

https://www.plus.net/broadband/full-fibre-broadband-faqs/

I take it from your post that you were not aware that you will lose your phone line and number as part of moving to a full fibre (FTTP) service with Plusnet?

jaybell

I am keeping my existing phone line and number

Ayr_Rage

jaybell said:

I am keeping my existing phone line and number

You should check that asap.

Is the phone service remaining on copper or moving to VoIP?

QrizB

jaybell said:

Im advised by Plusnet ( my broadband and phone provider) than when I get FTTP next week, the 3 extension house phones wont work, nor the bell and phone in my adjacent workshop.  How do I get service to these extensions and my workshop?  

Putting aside the thorny question of whether you'll even have phone service once PlusNet move you to FTTP, the practicalities of keeping your fixed-line phones will be something like this.

• Your current extensions should all be connected back to your BT master socket. They'll either plug in or be hard-wired.
• Your FTTP router might have a phone socket on the back. If it does, it might be as simple as moving the extension wiring across from your BT master socket to the socket on the router.
• If your FTTP router doesn't have a phone socket, you might need to purchase a n analogue telephone adapter (ATA). The ATA will have a phone socket for your extensions and a network socket that you can connect to the FTTP router.

In some cases there will also need to be some configuration info supplied to the FTTP router. If you use an ATA that will definitely need configuring. What configuration to apply will depend on exactly who is providing your phone service - PlusNet or someone else.

Northern_Wanderer

Could you replace your phones with cordless twin/ triple handsets? Obvioulsy the main one has to be plugged in somewhere.

jaybell

I am now advised that the whole phone and b/band service is to be provided by EE not plusnet. I'm assuming that EE, plusnet etcet are now the retail part of what used to be BT......

400ixl

Ok, that makes more sense, you are being transferred to EE and Plusnet will not be providing any of your services. EE, BT and Plusnet are all part of the same group but all separate companies / legal entities.

iniltous

Makes sense that you were moved to EE ( as stated Plusnet don’t offer telephony anymore ) so it was always likely to be BT or EE that would takeover your supply you as you want to keep telephony …..TBH , there really won’t be any difference in the broadband (that you would notice )  between BT ,EE or PN .

FTTP doesn’t use your master socket,  it becomes redundant and you get a new device called an ONT that the router connects to , , so your wired extensions etc will need to be integrated into your new EE router phone port , or as stated , consider  using a cordless  phone ( or cordlesss phones) as the solution,  and get rid of your wired sockets as well as the copper pair master socket .