-
Cancelled Sky, can i expect a call from retentions
Hello MSE members. I am currently with Sky and have Ultrafast 145mbs at £32pmMy contract is finishing in mid December. They have offered me a renewal for the same speed at £38pm. I have been in touch with them to try to get a better deal than that but the best they are offering me if at £35pm. I asked them to match what…
-
Need advice with my Vodafone Broadband and VOIP
So I used to be with plusnet and they were happy to continue giving me phone and broadband until they take down the copper cables in 2025 or wherever its happening, but it was more than what others were offering so I moved to Vodafone under the explicit agreement that they could transfer my number over to their VOIP…
-
Broadband switching. Feels like a cartel.
Recently switched from Virgin Media to Sky. Has taken 5 months during which time VM charged me their standard rate. I tried to change b4 my contract ended, but was unable to contact VM at first, then Sky dragged their heels over installation. Thinking of complaining to Ombudsman. Anyone else had similar frustrations?
-
Vodafone Broadband - Claiming voucher
I signed up with Vodafone in June 2023 for their Full Fibre 500 deal, with a "reward" to be claimed a few months after connection. My connection was late June 2023 so by my reckoning I should have received a "Claim Reward" email last month - so far I have received nothing. My question is: From whom does the rewards email…
-
Shell Energy broadband customer? Check you're not overpaying
If you're a Shell Energy broadband and home phone customer, you should urgently check you're not overpaying, as the provider has been fined £1.4 million by the regulator for failing to notify around 65,000 customers that their contracts were ending. The firm has also refunded more than 6,000 customers who were overcharged…
-
best broadband provider
My BT broadband deal ends soon so I'm looking around. I'm hesitant to leave as I've been with them for several years and (touch wood) never really had problems with reliability (apart from the occasional outage that lasts a minute at most). I'm in an area that hasn't had full fiber and there is no estimate on when this…
-
Forced onto Fibre
My mum started with dementia a few years ago, so I installed some cameras to keep an eye on her. I upgraded her phone contract to include broadband at the same time. She now has a full time carer, so we don't need broadband anymore, but I kept it going just in case. My mum's phone contract is up and I found a new deal to…
-
When to switch?
Hi all, my contract with Plusnet ends on Jan 2024 and is currently £24 a month. Shell (and similar) are offering Black Friday deals at a similar monthly cost but include vouchers of up to £100, bringing the equivalent cost to £16-18 a month. I’ve checked and I can sign up now for a switch in January, I know it’s crystal…
-
Got Virgin Media 360 Box and don't need or want it but got 1000Mbs internet.
I get my broadband from Virgin Media and got a phone call from them the other day about "upgrading" my account (they want more money) After a while I ended up with 1000Mbs internet and a new router, I suppose I need a new router for 1000Mbs and a 360 box which I thought was just a way of accessing online content, similar…
-
Exceptions for porting to fibre
Having been notified (in a weaselly fashion) of a second price increase this year from NOW Broadband, I wanted to switch and retain our existing phone number, which we have had for 36 years, but find that * Sky tell me I can't transfer from NOW to them - annoying, but not totally surprising. * Vodafone processed my order…
-
Poor speed clause for contract?
I've been having issues with phone line loss of phone service and extremely slow broadband Openreach have "fixed" the problem I have dialtone now and BB has improved but its still only half the speed I had before the problems on the line started Do I have any recourse with Shell Energy to terminate the contract early for…
-
BT Contract ending soon - Vodafone, Plusnet or Zen?
Hello, My BT contract (500Mbps) is coming to an end and looking to switch providers. Highly tempted by the Vodafone Full Fibre 900 package which is currently available at £36 via Topcashback. Whilst I don't anticipate needing to speak to customer services and understanding the IT side of things, I was wondering if anyone…
-
Wifi black spots in student rental
My daughter is renting a house with other students and the broadband is paid via a set monthly fee of £20 per week each to the agency which covers all utilities, including broadband. Her bedroom is in the basement and the wifi doesn't reach it. Virgin said it will require a mesh system but won't provide this as it's up to…
-
Anyone using a TalkMobile SIM for Wireless Broadband?
I'm planning on switching from NOW cable to a 4G/5G SIM router. Have tested several SIMs, of which the TalkMobile one is the fastest (and significantly faster than my current cable). Problem is, to gain access to your TalkMobile account requires a one-time passcode getting sent to the mobile number of the SIM - which is…
-
Broadband provider keeps charging me even after moving out
Hi all I need some help as my ex broadband provider is charging me still even though I moved out 3 months ago. The bill now stands at£183.71. Even though I completed a moving out form and have spoken to them last month and told them I’m no longer there so how can they keep charging me for a place I don’t live ??. They seem…
-
BT agreed a package verbally but the bill is higher
I rang BT on 14th October as our contract was expiring. They agreed to BB, phone and TV (including BT Sport/TNT) for £31.99/month. I was very happy (and surprised!) until the bill turned up today and they have added on £18.75 for BT Sport/TV. I called them immediately, they listened to the recording but said that the BT…
-
Termination fee
Hi, maybe someone here knows the answer. So Im moving house and Im within contract with Onestream broadband till March . Im aware there would be termination fee (£113 ) cost of my broadband til March is £76 , so I said when I phoned them I would be just paying my bill till March since its less. Ive been told I cant to that…
-
Hyperoptic - delayed activation
Having a terrible time with Hyperoptic - I ordered broadband to start mid Oct which should have been plug and play as the property previously had Hyperoptic internet years earlier. On the start date it did not work at all and after some troubleshoooting, they stated they had to visit the property for the next step - with…
-
Talk Talk Openreach
I was getting very very low download speed (consistantly 0.07mps when it used to be 3-4mbs) for 12mths. I checked the wiring and changed the filter but nothing changed. I raised a case in Aug 22 Talk Talk asked me to send in some readings which I did. They asked if I wanted an engineer then but I didn't want to call an…
-
Full fibre just became available for my street, looking at my options. (Sky, Plusnet, others?)
This has come just in time for 'Black Friday' offers (which are often just 'November' offers it seems) I'm currently with Sky on their FTTC package, out of minimum term. We were on the lower tier back when they had two (36mbps and 72mbps), when they did away with tiers and put everyone on the same (72mbps) we were told for…
