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BT’s Regional Digital Voice Rollout Plan
Our area is due to for the change over in Spring however we have a big concern. If we have a power cut we will not be able to make or receive phone calls in case of a medical emergency. We both have issues. Mobile signal in our area is almost non existent. Secondly we are in contract with Plus net for broadband and a…
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Ending broadband, what happens to phone line if not switching
I'm about to move home, and currently have an expensive broadband package as I wanted to remain out of contract to leave penalty free in the next few months. There's going to be a period in between moving homes where I won't need the broadband at my old home and won't be switching broadband providers in the old home. What…
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How do I escape whopping price rise by Plusnet?
My current 2-year contract with Plusnet ends in August. Currently pay £25/m; new improved price = £54 from August. How do you find an alternative? It currently covers broadband and line rental.
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Fibre optic through inside of third party property. Wayleave issues.
A friend of mine has his offices in a very large multi occupancy property which was fully refurbished about 20 years ago. He has a large area of the ground floor which also houses meeting rooms, event space and a cafe. Above his unit are 4 floors of apartments, over 100 in total. He has a 25 year lease with 10 years left…
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Jurassic Fibre
Hello, Has anyone had any experience with Jurassic Fibre? I live in a flat built in 2017. The adjoining houses can get FTTP via Openreach, however the flats are stuck on FTTC. Jurassic Fibre have said that they can install, however I'm a bit nervous about trying an altnet provider and moving off of the Openreach network.…
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No Virgin Media Support
Having had problems with my Virgin E-mail being unable to connect, I contacted Virgin through their support line, only to be told that their 'offices are now closed'. Anyone else had this problem?
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Visible cable in garden. Who to contact.
Hi, just moved into a new house and tidying up the garden today and noticed a cable going from an access plate thing in the pavement over the pavement before going under a flower bed. Luckily I didn’t chop through it, but I’m assuming these cables shouldn’t be on the surface. Any idea who I should contact to get it sorted?…
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Cancelling BT contract in partners name and reopening in my name?
Hi all, bit of advice needed. Currently with BT and have been for several years. Our broadband contract is with BT and we pay £65 a month – it was only recently renewed in September when we moved house, so getting out of it is probably going to cost me a £££ fortune. But we can upgrade to 900mb Fibre for free. Our BT…
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Broadband Mid-Contract Price Rise
My contract with Plusnet expires in a few days I have managed to negotiate a couple of discounts but immediately after my contract renewal email (minimum was 18 months), I received an email saying it would be going up by £3.40 in March, so that has wiped out most of the discount! I know that OfCom are looking at this but I…
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Sky and BT help!
Hello :) So, currently my husband and I pay £88 for Sky and £97 for BT. BT is in my name, Sky in his. I've been looking around, as this is far too much! I can get Sky entertainment and netflix (although we already have Netflix) Sky Sports, Sky Kids, TNT sport and Superfast broadband for £96.50. What I'm hoping to do is…
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giftcloud vodaphone
i have used the mse site for a number of years and always watch martin Lewis on TV i find the information he supplies valuable. in march of this year i decided to change my broadband supplier to vodaphone with the offer i could save nearly £4 on my current deal this was through a voucher, on the mse website it just says…
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Shell Engery Broadband
Hi. Does anyone use shell energy for broadband. Are they any good?
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3 Broadband.
I am trying to find out if a 3 broadband hub 4G will support Tapo security cameras remotely, as in will I be able to view the cameras while away from home as I can now with my current WiFi router which is about to end. I am looking for a cheaper option than the broadband that is ending, this is wired in wifi. The 3 hub…
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Community Fibre - am I in a post code 'blackspot'
I've been waiting for Community Fibre since watching their engineers working outside my house last year. Their post code checker says 'coming soon' but I've spoken with a neighbour two doors down (but has a different post code), who signed up a few weeks ago. I thought that this was weird, so I checked the neighbouring…
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If you do not sign a phone contract
I am waiting to hear from a leading phone company, as I have asked for an itemised bill, and they said they would send me an email in 5-7 working days. Last October, I had gone to their shop to ask when my contract was ending, and with no discussion, I was to be a customer, however, there was no signed contract, just the…
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Leaseholder wanting FTTP
After excellent advice on this forum and a lot of research, I decided to contact Plusnet and explain that I am a leaseholder, so Openreach will need wayleave consent from the freeholder to run fibre to my block, attach a box to the wall, and drill the block wall etc. I explained that the Openreach 'Apartment Wayleave form'…
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Disatisfied with BT
Following on from Martin Lewis's advice I contacted BT to see if they would lower my broadband price. I am currently paying £62.99 pm, but do not have the latest Halo 3 or equipment etc.I rec'd an email BT on 15th Nov 2023 to say that my broadband would be £44 pm. I then rec'd an email (which I've just discovered )that was…
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Vodafone's dodgy pricing on upgrade
I have just upgraded from Pro (200) to Pro II (900) broadband with Vodafone after being given a good offer on the web chat service. Now, the new plan I am on is Pro II 900, which according to Vodafone's new price list is £48 in contract and £73 out of contract. I was able to get this at £39 through the web chat with a…
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Who obtains a wayleave from whom?
Hi, Leaseholders do not obtain a wayleave from a provider, surely? Our postcode has recently been upgraded to Ultrafast FTTP. As we are
a leasehold development, the infrastructure stopped at the boundary
to the freehold, with access points in the ground provided more or less in front of
each block of two flats, but not…
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Onesteam/Openreach address issues
I had FTTP from Sky installed in Spring 2022. In Spring 2023, I moved to Onestream, who for some reason didn't take over the existing Openreach line like they were supposed to, but instead arranged for an engineer to install a new line. When he came, he disconnected my line at the pole, connected me to the new line…
