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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

no fibre here!
Help, we are way behind in this neck of the woods,still no fibre😞.we are currently with bt for broadband &line rental, our contract expired a while ago, we are having great difficulty with our internet its awful, its taken me hours to get on this forum ...really it has!..not happy with Bt's customer service,so trying to…
Getting Activated after Switching Providers
I've had a disaster, been paying £96 a month for 900mb for BT, the offer I got was a ten pound reduction so decided to shop around. I've been with BT for around 12 years or so but didn't want to commit to another 24 month contract at they price with it going up each April too. Did a price comparison and read some reviews…
Three home broadband - start a new contract
I originally signed up for Three home broadband, 24 month contract starting at £24 a month. Very happy overall with the service dispite a few outages and get speeds of 200Mbps+ some days. Now I'm 2 and a half years in, out of contract, and paying £26-21p per month due to annual increases. Three are offering new signers a…
Getting hold of Virgin
Virgin are now near impossible to get hold of. I'm losing my home phone apparently as my Hub was installed in a different room from my main telephone box and apparently will no longer work when my area is switched to all fibre services. Then I have a discount ending in November 2023 which will increase my broadband charge…
virgin mid contract price rises
I have been on broadband contract with them since 2020, twice renewing at 18 months per time, £24 per month - a promotional rate. My price has not increased. I'm trying to renew the contract for another 18 months, they've finally agreed, but they're now saying my price will rise by 3.9%+Jan RPI, each April. If this is the…
Advertised offers not available!
I have previously used the MSE website to identify best deals including broadband, with great success. As we are now 'Out of contract' - and incidentally our address is now eligible for Fibre to the Premises fast broadband, I have been looking into the best deals available using the website. However, When I have tried…
Missed Virgin's price increase email
Hi. I signed up with Virgin broadband with an email address I rarely check. They sent an email in February that from May the monthly bill would increase by £6 and I had until April to respond to cancel the contract.I didn't :sweat_smile:I called eysterday to cancel and was told to sod off. Is there anything I can do at…
Do I need to give 30 days notice if the contract is expiring and I do not want to renew?
HI, My Virgin Media contract is expiring next week. They have increased the price of broadband service to £51 a month which is more than double what I am currently paying. For this reason, I do not want to renew the contract when it expires. When I checked with the customer service agent, they are saying, even if I do not…
New contract, different household member?
Hi I wanted to understand how getting a new fibre broadband contract would work. Right now we are with Vodafone with contract due to expire next month. This is on my wife's name. If I sign up for Vodafone to get a new customer discount on our address, will that work and does she need to give notice / report a house move…
Rights in relation to failed broadband installation
Yesterday i was supposed to have broadband installed from a new service provider. They came round but then said they couldn't do the installation as there was no space on the telephone pole so BT have to come do something about this. I'm not 100% sure what they said but it was something like this . The problem is that i…
Virgin Broadband rant
Good morning. Loving my virgin broadband cancellation experience. Their process seems to be designed to throw a lot of roadblocks your way if you try to cancel: 1) cancel via post, phone or chat. 2) if you chose chat: expected wait time 660 minutes (I guess a lot of people give up that way and decide to try later). Not to…
Switching fibre for the first time
Hello everyone. I've been with EE (fibre broadband only) for a few years and this years contract is ending. I've seen cheaper options from other providers like Now & Plusnnet. They are also offering money cards and it's so tempting to switch. These companies also seem to be saying I don't need to phone EE to cancel and…
Energy + full fibre
Hi questions Is there any tips or something I can do to ensure it worth a engineer visit to have fibre to house. I wanna try avoid being left without internet. My contract is due to end in 17 days I currently get 19mbps - Even though I game fair amount etc i never lagged etc but the price is naff am paying £46 I can pay…
Vodafone/Openreach Installation Taking Ages
This is more of a rant/vent type post (or sharing of experiences, in nicer language). :grimace: We took the keys of our new (just new to us, it's Edwardian!) house on 4 August, and moved in on 17 August. At our previous home we were on Vodafone broadband, as the minimum term in our deal is until June 2024, and they said…
Youfibre?
I signed up to youfibre to#day, salesman (I know). Speed 1000Mb advertised as £27.99 compared to my £24.50 38Mb - can proce match which made more interested, as not interested in faster speed to pay more. Also they can pay up to £300 to break current contract, I have 4 months left so under the limit. Thinking more as its…
Exiting Broadband...if I want to!
So, my broadband provider have been unable to resolve an issue at the junction for some time now and have offered me the option to leave the contract. Do I have to take this offer? Am I just going to encounter the same issue with a new provider because the issue is at the junction, not my home. Also, the provider is side…
bt fibre instalation
Hi all, After many months bt send engineer to lay cable/ connect fibre. So the cable is laid on its own literally on the surface/ under the pebles. When we questioned it, this is how we do it as this cable is extra strong. however I see it as trip hazard. so should there be a plastic tube dug in that cable goes in? and is…
Upheaval from leaving Virgin Media and going back to BT Openreach-based services?
When I bought my house, the sellers were already on Virgin Media for cable broadband/phone which comes into the house in one corner of the lounge via some conduit under the flower-bed. They decorated and laid carpet/laminate after installation of a phone socket in the hall and 'F-type' connector box in the lounge for the…
New Fast Fibre contracts and companies putting Fibre in
In June this year my contract with TalkTalk came to an end they insisted I take Fast Fibre, Open Reach made mess of my neighbours garden, and Talk Talk have not been able to put the original or ongoing contracts onto their systems. I looked at leaving but have found that with the new fibre you have to say Yes or No to…
Virgin media competition blocker
Hi, we’ve been tied to Virgin for the last 6 years since moving into a new build estate. They supplied the fibre broadband and tv built into the area. However the tv service is a bit rubbish with dodgy signal etc and we can’t move to anyone else, as OpenReach aren’t allowed to run their cables onto the estate. There’s only…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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