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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

BT FTTP - Access to Pole refused by neighbour
We have had Fibre installed but have no service which we cant resolve because the pole is a neighbours garden (in the street behind ours) and she is refusing access to it, in fact whenever I or the Openreach engineers go round she wont even answer the door. We did it get resolved after a few attempts when one engineer…
CPI-linked increases of services that ARE in the CPI list should be illegal
Broadband companies like BT, Vodafone etc increase their prices by 3.9% + CPI. However, internet services are included in the CPI (see ons gov uk ukconsumerpriceinflationbasketofgoodsandservices) If all companies had a similar policy we'd have an exponential price growth: Year 0: Assume 2% inflation (CPI) Year 1: Prices…
Two Broadband accounts - Same Flatshare - Unavoidable Exit Fees
I have a new flatmate coming in to the two bedroom flat I live in. I have pre-existing Virgin broadband that serves the whole flat tenants share the cost of with me. The new tenant wants to bring her own Virgin broadband account with her - otherwise she will incure large exit fees. Nearly three hundred for her, and over…
Full fibre new normal
Having recently moved to sky full fibre from Vodafone fibre 1 fttc, now have my phone plugged into my sky router instead of a master socket (no phone line required)does this mean when I eventually move from sky to my next supplier I will be able to just plug into the new router and keep my home phone?
BT Offer Issue
We have Fibre 2 BB with BT and are very happy with the speeds, never really had an issue although I'm quite happy to leave them for a better deal. As with everyone our bill has gone up and is now over £35 a month, we also still have 6 months to run on our contract. On Wednesday BT phoned on the landline and my husband was…
MSE News: Now Broadband to hike prices by £42 a year - but you can leave penalty-free
Most Now Broadband customers will see their bills increase by £42 a year (£3.50 a month) from 5 July, the provider has announced. However, those on its social tariff won't see prices rise, while those who are affected can cancel penalty-free. Below we've full info on the increase and what you can do about it. Read the full…
MSE News: Virgin Media customers suffer email outage – what you need to know
Virgin Media's broadband customers have been hit by a widespread email outage this week, leaving users unable to send or receive emails. Here’s what you need to know if affected. Read the full story: 'Virgin Media customers suffer email outage – what you need to know' If you haven’t already, join the forum to reply.
Adsl Options?
Rural relative being kicked off John Lewis broadband. Line only supports adsl due to length, gets 12mps (bt claims only 5). No Shell or Talktalk at exchange. So does that mean her only two options left are Plus.net or BT? Or are there still some providers left that I have missed. Thanks.
Discussion topic:Sky BB + BT Landline
My sister(1) has Sky Unlimited BB only wich was originally O2 Unlimited untill Sky took over O2 some years ago, The router is still the one provided by O2 as Sky didn't send a Sky router just the billing was changed to Sky everything else stayed the same The BT landline is in a different name at the same address this is…
Onestream
Signed up from sky who were fleecing me each month, to onestream broadband. Told my service should go live on Friday at midnight. Just plugged my new router in to set it up today. Won't connect so check and I have no phone dial tone so must be why my broadband router won't connect. Seriously worried having read online…
Broadband install cuts off phone line for 84yr old in-laws
Not sure if it is a sign of the times, or someone's duty of care failure, but my 84yr old Father in law just had his new broadband installed by TalkTalk and was unaware it does not include a telephone line. My Mother in law is virtually deaf and relies on the landline to work with her hearing aids. Basically... * They were…
Double check email "Information about your NOW Broadband Membership"
Been a Now broadband customer for quite a while currently pay £17.99 a month for broadband with line rental and unlimited phone calls got an email stating "The prices of our broadband membership plans will be going up by £3.50. You’ll see the price change reflected in your bill on or after 5 July. These changes won’t…
No Internet Message
I have just got a message saying no internet but this only happens when it is not connected to the router with the ethernet cable ie will not not operate wirelessly can some one give me some advice.My broadband speed when connected is 36 Mbps.My provider is Plusnet and my OS is windows 10.
Vodafone to Sky - phone and broadband
Today I placed an order with Sky to shift phone and broadband from Vodafone to Sky. During the order process Sky asked if I wanted to port the number, which I did. Then after I'd gone through the order and payment process I was greeted with your telephone number can't be ported and so a new one will be issued. I wish they…
Sim to use in Turkey
We’re in Turkey for 7 weeks and I’ve used up a local 20Gb Sim in a week. £27 worth! I’ve a family member joining us in a week, are there any 100Gb/month Sims they can bring me out for use in Turkey?
Onestream broadband
Onestream have just charged me to "renew " for Kaparsky which i havnt signed up for . i have given up trying to ring after 40 mins so trying to send a message . Their message board requires account number , but wont take my 5 digit account number .Ive tried padding it out with zero's .Any one used this system ? or is it a…
Full Fibre question
Does anyone know whether the network ports on a full fibre on the little box they install on the wall (I think it's referred to as the ONT), are "normal network ports". In other words if I plug a network cable directly in there should it work on my PC? I have recently had full fibre installed an I'm having some issues…
Landline only for elderly relative
My elderly aunt (in her 90s) has been told by her existing provider (Shell) that they can no longer provide her with a service and she will need to migrate to another provider. She has landline and broadband but no longer requires the broadband because she doesn't use it (my uncle has recently died and he had an iPad).…
Broadband choices voucher email
I signed up to Shell broadband 4 months ago, via Broadband choices website They said I'd get an email with the £105 voucher, then have 3 months to claim. What address will it come from? Is there a custermer service email/phone contact, that people know of? Has anybody successfully claimed it?
Leaving Virgin
Can I leave virgin when my deal is up. I don’t have a bt landline. I only have a virgin cable.

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MSE News

Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Chase customer? Check if you can get its newly boosted 4.8% easy-access saver
If you've got a Chase account, check if you can boost your easy-access savings to 4.8% – made up of a 1.8% AER fixed six-month bonus plus its standard 3% variable rate. Chase says over 2 million customers can get the boost, which would top our normal savings tables if it were open to all, though it's beaten by the top easy-access cash ISAs.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.
Martin Lewis: Is the £20,000 cash ISA limit about to be killed off? What savers should be doing now
Plans to cut the £20,000 cash ISA limit later this year are being considered by the Government. In his latest video, MoneySavingExpert.com founder Martin Lewis explains what's likely to happen, what the changes would mean for savers and what you should be doing now.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from 1 May. For most, this means little change for now as the Sainsbury’s brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, you'll need to move any excess elsewhere to ensure your cash remains protected.
NatWest to complete takeover of Sainsbury's Bank this week – here's what it means for savers and borrowers
From Thursday 1 May, Sainsbury's Bank credit cards, loans and savings accounts will be run by NatWest as part of a deal between the two banks. You'll be moved to NatWest in the future, likely towards the end of this year, but for now the Sainsbury's Bank brand will remain and you can continue to use its products and services as before.

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