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Delayed order - can I cancel my contract without penalties?
Hi All Can anyone tell me what my rights are with regards to cancelling due to delays in setting up my broadband? I'm in an 18 month contract that ends in Dec and notified Plusnet I was moving house on 9th Jan (taking out a new contract so I didn't have to pay a moving fee) and given a live date of 4th Feb with a new line…
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How to make a serious complaint against Virgin Media?
Hi, As per the title, recent communications from Virgin Media towards myself have reached a point where it could realistically be considered harassment and a breach of GDPR laws. If I complain to VM directly I am not hopeful of a transparent or meaningful investigation or outcome. What would be the best way to move such a…
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Switching to full fibre
What has been the experience of those making a switch to full fibre? I'm currently with Plusnet - when looking at the offers I was content with one of their offerings for full fibre - I'm currently with them for a broadband package. My eyebrow has been raised firstly by their charging £7 for a new route to be sent - then a…
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Money Moral Dilemma: Should I keep the rewards for a broadband package I couldn't sign up to?
This week's MoneySaver who wants advice asks... I tried to switch to a broadband deal that was offering a £75 prepaid card as a sign-up reward. For some reason, my order failed to go through, so I tried again, and again it didn't work. After chasing the provider repeatedly and getting nowhere, I gave up and went with a…
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Switch from BT or wait for price hike?
My broadband (Fibre 1) (FTTC) with BT ends 12/01/2023 with current price of £27.39pm increasing by £6pm to £33.39pm (out of contract price). Contacted BT retentions and they offered renewal of £24.99pm on a 24 month deal. Have a landline but don't use for outgoing calls as mobile has unlimited minutes. Only myself and wife…
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ISP gone into liquidation and unable to contact them
We were rolled out with gigabit connections in my local area and I am within a contract with Digital Home UK. Their website is : google > digitalhomeuk (im not allowed to post links yet due to age of account) we cannot contact them on any telephone numbers, they don't respond to emails. I'm only aware they have gone into…
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Social Tariffs Whilst on Legacy Benefits
Hi all, we are currently in receipt of child tax credits as full time carer for a disabled child and adult. Currently on a normal broadband deal with Virgin, have just received notice of a price hike and future contract now likely to rise each year by a hefty chunk. Looking at the social tariffs available but most require…
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I'm trapped by Virgin
I've had the same email address since the last century and I don't want to lose it as it accesses just about everything in my life as my username, [which I don't seem to be able to change] and all my friends have it. But it is linked to my Virgin account, and I want to leave Virgin because they are sooooo expensive, and…
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Which broadband provider to chose?
Hi everyone, I've been using mobile data with a 4G Antenna for half a year but it seems I'm now available to receive fibre (only FTTC). The mobile data and Antenna has been a pretty good temporary solution (me and the mrs both WFH and watch Netflix). We usually get speeds of around 20mbps, sometimes it even hits 50mbps,…
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Three's 5G Home BB?
Has MSE stopped recommending Three's 5G Home BB? It doesn't show on the MSE's BB Deals checker. I am about 500Mts from a 5G mast, and Three's BB did show up on a search until just recently. Does anyone know something?
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Is BT the best way to go for Landline and Broadband?
I have just received our telephone bill and thought that its time to consider a change. Current package. Fibre Halo 1 with
Complete Wi-Fi. 34Mb - 38Mb Download
speed16Mb - 18Mb Upload speed
31Mb Stay Fast Guarantee
£59.95* a
month Contract end date: 14
Dec 2022 You could save by getting broadband without
a landline phone…
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VM charging me when on Free Tarrif (SOLVED)
Hi, I am on a very low income and I was able to get a phone and broadband package from Virgin Media that I could afford on the condition that all the calls were free from my landline. They agreed and they sent me a contract saying I get "Anytime Chatter" which they assured me means Free Calls any time. They already…
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Full fibre on a tower block?
Coming to end of contract with talktalk, will try to negotiate a good deal, but can they offer better speeds, surely all they can offer is fibre to cabinet
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Virgin Media Price Increase
As if by magic, the day after Martin Lewis' show mentioned it, I received the email notifying Virgin Media's price increase. The cynic in me wonders if they rushed out the email in response to the show, in the hope that consumers that watch the show on catch up or hear the tip later will miss the email, since consumers…
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Vodafone - £75 Gift Card Offer seemingly a lie?
Hello, We signed up to Vodafone in May last year after reading MSE on the understanding there would be a £75 gift card coming our way. Almost a year later, nothing has been received, and the gift card status just shows this: Has anyone had any success getting this? Cheers,Pete
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Where is my contract on the BT website
I've tried to find my contract on the My BT section of the BT website. Found some old posts saying where to look but it appears BT have changed the pages, and it's no longer there (the pages don't even exist anymore). I am wondering if BT have buried it so deep to stop people reviewing their contracts in anticipation of…
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Thinking of changing to Plusnet but...
Currently paying an eye-watering amount to BT for broadband (about 28-30 Mbps download speed) and unlimited phone so I was thinking of changing to Plusnet. However, when I go to the Plusnet website and check what's available I get shown two "Unlimited Fibre" packages for 2 different contract lengths *if* I don't tell them…
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In error
Post in error
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Sky Broadband and Phone - look out for the call charges
I recently switched from BT broadband and phone to Sky - and saved a tidy sum per month. I kept the landline capability as my wifes family always uses this to get in touch. This month, I got a nasty surprise - outgoing calls are charged at 69p per minute for local calls. In only 8 calls we built up charges of 30.00. Thank…
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Some FTTP questions.
Thinking about upgrading to FTTP, just have some questions, hope someone can answer. Our current setup as follows: Cooper cable is overhead from a pole at the rear of our property. The master socket is located on an external wall at the rear of the property, next to a double socket, that's where the router is also.…