Fibre Installed From Cabinet To Properties But Openreach Saying No Plans To Offer FTTP

The_Hawk

Where I live we have had FTTC for many years. Then, in the latter part of last year Openreach spent weeks installing fibre along the roads in my village, running under the paths outside our properties.

In response to a query I made last week, Openreach have responded with the message "We don't have any plans to upgrade your area right now with Fibre to the Premises (FTTP)". So I messaged them on X (Twitter) and now I've received a phone call from someone at Openreach, who seemed very puzzled that we have had fibre installed.

Openreach are now investigating, but would anyone like to speculate as to what might have happened.

Peter999_2

Left hand not talking to the right hand?        Are you absolutely certain it was Openreach and not one of the alt networks like City Fibre etc.?

The_Hawk

Peter999_2 said:

Left hand not talking to the right hand?        Are you absolutely certain it was Openreach and not one of the alt networks like City Fibre etc.?

It was definitely Openreach.

iniltous

With retro build FTTP areas ( so everywhere apart from newsites  ) FTTP isn’t supplied to property, and it’s not from a cabinet anyway , but FTTP is supplied to CBT’s ,( FTTP distribution points ) which are strategically placed to serve addresses ( generally in the same location as the copper distribution points )  , so at the top of a telegraph pole , or in an underground jointbox in the footpath….fibre isn’t installed to the property until an order is raised and obviously an order can only be raised once a CBT has been installed, commissioned and declared RFS ( ready for service ) .
There are several possible reasons you can’t order on this FTTP network you apparently observed being installed , it’s not complete, it simply passes by your address and was never intended to serve your address or your address is mismatched ( the Royal Mail entry differs from the Openreach entry ) .

Enter your address here and post the entire return .

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Browntoa

It's a huge ongoing project 

The contractors may be laying the fibre cables as an early part of the upgrade project as it's cheaper to do a whole area in one hit rather than do it piecemeal.

It doesn't actually mean that you are about to get fttp at this time 

FrankRizzo

iniltous said:

With retro build FTTP areas ( so everywhere apart from newsites  ) FTTP isn’t supplied to property, and it’s not from a cabinet anyway , but FTTP is supplied to CBT’s ,( FTTP distribution points ) which are strategically placed to serve addresses ( generally in the same location as the copper distribution points )  , so at the top of a telegraph pole , or in an underground jointbox in the footpath….fibre isn’t installed to the property until an order is raised and obviously an order can only be raised once a CBT has been installed, commissioned and declared RFS ( ready for service ) .
There are several possible reasons you can’t order on this FTTP network you apparently observed being installed , it’s not complete, it simply passes by your address and was never intended to serve your address or your address is mismatched ( the Royal Mail entry differs from the Openreach entry ) .

Enter your address here and post the entire return .

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Thanks for providing this link - I didn't know this existed!

The_Hawk

iniltous said:

With retro build FTTP areas ( so everywhere apart from newsites  ) FTTP isn’t supplied to property, and it’s not from a cabinet anyway , but FTTP is supplied to CBT’s ,( FTTP distribution points ) which are strategically placed to serve addresses ( generally in the same location as the copper distribution points )  , so at the top of a telegraph pole , or in an underground jointbox in the footpath….fibre isn’t installed to the property until an order is raised and obviously an order can only be raised once a CBT has been installed, commissioned and declared RFS ( ready for service ) .
There are several possible reasons you can’t order on this FTTP network you apparently observed being installed , it’s not complete, it simply passes by your address and was never intended to serve your address or your address is mismatched ( the Royal Mail entry differs from the Openreach entry ) .

Enter your address here and post the entire return .

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

The return is below. The nearest CBT is just a few metres from my house. Someone else in my village told me last night, that they went through the process of getting a survey (Fibre on Demand) done and, when it was discovered that the fibre network was already there, they were refunded.

iniltous

That return shows FTTP isn’t available ( FTTPod is not native FTTP , it’s a different product ) , if you think this is wrong and FTTP is available then obviously the error needs to be corrected before any ISP can raise an order …..a CBT although a good sign , is not a guarantee that FTTP is available as the CBT needs to get back via a splitter node and aggregation node to the OLT ( Headend ) but the way a network is built they wouldn’t normally provide a CBT in advance of the other work .

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

Try contacting Openreach using this form , they should check and if it’s a simple records error , get it corrected.

ALogical1

FWIW, it took about 5 - 6 months from when OR did our road's fibre cabling before FTTP orders became available, after having to endure 'superfast's  22-27mbs 'service', about a third of 'superfasts' claims, but of course you get to a 3rd of the headline figures - highly missleading 'digital ' 'publicity'

flaneurs_lobster

ALogical1 said:

FWIW, it took about 5 - 6 months from when OR did our road's fibre cabling before FTTP orders became available, 

From CityFibre making a nasty mess of our pavements to signups to FTTP being offered was about nine months.

finbaar

iniltous said:

With retro build FTTP areas ( so everywhere apart from newsites  ) FTTP isn’t supplied to property, and it’s not from a cabinet anyway , but FTTP is supplied to CBT’s ,( FTTP distribution points ) which are strategically placed to serve addresses ( generally in the same location as the copper distribution points )  , so at the top of a telegraph pole , or in an underground jointbox in the footpath….fibre isn’t installed to the property until an order is raised and obviously an order can only be raised once a CBT has been installed, commissioned and declared RFS ( ready for service ) .
There are several possible reasons you can’t order on this FTTP network you apparently observed being installed , it’s not complete, it simply passes by your address and was never intended to serve your address or your address is mismatched ( the Royal Mail entry differs from the Openreach entry ) .

Enter your address here and post the entire return .

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

I had a look at the link - thanks for posting - but it doesn't accurately describe my house. We had FTTP installed alast year by Viberoptix and get the service through Fibrus. I get roughly 250 up and 950 down but it's showing 50 up and 330 down (shock horror, how do people survive with that speed?). This is probably because it wasn't installed by openreach.