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Rights in relation to failed broadband installation
Yesterday i was supposed to have broadband installed from a new service provider. They came round but then said they couldn't do the installation as there was no space on the telephone pole so BT have to come do something about this. I'm not 100% sure what they said but it was something like this . The problem is that i…
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Virgin Broadband rant
Good morning. Loving my virgin broadband cancellation experience. Their process seems to be designed to throw a lot of roadblocks your way if you try to cancel: 1) cancel via post, phone or chat. 2) if you chose chat: expected wait time 660 minutes (I guess a lot of people give up that way and decide to try later). Not to…
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Switching fibre for the first time
Hello everyone. I've been with EE (fibre broadband only) for a few years and this years contract is ending. I've seen cheaper options from other providers like Now & Plusnnet. They are also offering money cards and it's so tempting to switch. These companies also seem to be saying I don't need to phone EE to cancel and…
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Energy + full fibre
Hi questions Is there any tips or something I can do to ensure it worth a engineer visit to have fibre to house. I wanna try avoid being left without internet. My contract is due to end in 17 days I currently get 19mbps - Even though I game fair amount etc i never lagged etc but the price is naff am paying £46 I can pay…
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Vodafone/Openreach Installation Taking Ages
This is more of a rant/vent type post (or sharing of experiences, in nicer language). :grimace: We took the keys of our new (just new to us, it's Edwardian!) house on 4 August, and moved in on 17 August. At our previous home we were on Vodafone broadband, as the minimum term in our deal is until June 2024, and they said…
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Youfibre?
I signed up to youfibre to#day, salesman (I know). Speed 1000Mb advertised as £27.99 compared to my £24.50 38Mb - can proce match which made more interested, as not interested in faster speed to pay more. Also they can pay up to £300 to break current contract, I have 4 months left so under the limit. Thinking more as its…
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Exiting Broadband...if I want to!
So, my broadband provider have been unable to resolve an issue at the junction for some time now and have offered me the option to leave the contract. Do I have to take this offer? Am I just going to encounter the same issue with a new provider because the issue is at the junction, not my home. Also, the provider is side…
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bt fibre instalation
Hi all, After many months bt send engineer to lay cable/ connect fibre. So the cable is laid on its own literally on the surface/ under the pebles. When we questioned it, this is how we do it as this cable is extra strong. however I see it as trip hazard. so should there be a plastic tube dug in that cable goes in? and is…
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Upheaval from leaving Virgin Media and going back to BT Openreach-based services?
When I bought my house, the sellers were already on Virgin Media for cable broadband/phone which comes into the house in one corner of the lounge via some conduit under the flower-bed. They decorated and laid carpet/laminate after installation of a phone socket in the hall and 'F-type' connector box in the lounge for the…
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New Fast Fibre contracts and companies putting Fibre in
In June this year my contract with TalkTalk came to an end they insisted I take Fast Fibre, Open Reach made mess of my neighbours garden, and Talk Talk have not been able to put the original or ongoing contracts onto their systems. I looked at leaving but have found that with the new fibre you have to say Yes or No to…
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Virgin media competition blocker
Hi, we’ve been tied to Virgin for the last 6 years since moving into a new build estate. They supplied the fibre broadband and tv built into the area. However the tv service is a bit rubbish with dodgy signal etc and we can’t move to anyone else, as OpenReach aren’t allowed to run their cables onto the estate. There’s only…
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Change Broadband provider - two lines to house?
I recently signed up, then cancelled, a move from my current 'copper wire' provider to a 'fibre to the house' provider. It wasn't the only thing that caused me to cancel the move but one thing that came up in conversation, quite by accident, was that the new provider wouldn't remove the previous providers copper wire to…
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Problem with Broadband giftcards for new Vodefone user
We signed up for a new Vodafone broadband service in March with the promise of a £85 gift card and still have not received it. Giftcloud say they are waiting for Vodafone to confirm our purchase.At one stage they asked us to send a copy of a bill to confirm we had taken the package out which we did. Still no gift card.…
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Getting local authorities to approval Ultrafast Fibre installs
hello i live in Hackney, east london and run a business. In our area we've literally only just had Openreach install ultrafast FTTP broadband. Checking the deals from BT, Plusnet, Sky Voda... they're incredibly expensive, in part because Openreach charge providers to hire the lines. Ideally I'd sign up for much cheaper…
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What does BT 'nullmb' download speed mean?
I was looking to switch to BT from Virgin (after the latter fairly shoddy customer service). But when I looked up BT Fibre their download speed is listed as 'nullMb'. What on earth does that mean? Maybe the geeks can understand this but there's nothing to explain it. can anyone enlighten? Looks like if I delay further I'll…
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TalkTalk upgrade for no extra cost
Had a second email from talktalk offering a no cost upgrade. "We recently contacted you about arranging your engineer appointment to upgrade your home to a better fibre broadband, as part of a nationwide upgrade. As a loyal TalkTalk customer your upgrade is available at no extra cost. You won’t pay any more than you do…
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BT outage compensation
Hi, looking for some advice. BT Full Fibre connection was completely off for 3 days last week and this morning it's off again. They did agree to give us compensation for last week as it continued past midnight on the second day but are now saying we won't get compensation for the current outage as it's an MSO (Major…
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Sliced through cable leading to Virgin Media satellite dish
I was doing a good turn for a house-bound elderly neighbour by trimming her hedge, and I managed to slice through a cable coming out of the brown Virgin Media box attached to the outside wall. Following the path of the cable, it's one that goes from the brown box to a satellite dish. I was relieved that she can still…
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Social tariff Vodafone
Has anyone used the 73mb social tariff with Vodafone? I saw it advertised in the mse latest email but I called Vodafone and they only seem to be aware of the 34mb speed on the social tariff. That’s far too slow for our household, just wondered if anyone else has used the 73mb plan?
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Moving Home / Broadband setup
I purchased a flat at auction at the start of the month moving in to it in just ten days from now. Thought I'd get the ball rolling and see what broadband options i have and decided I'm going to go with Sky (currently living with parents so don't have current provider). I was going through the order process on sky website…
