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End of contact - Cancellation lenght
Hi, my BB contract is ending on 20.09.23. I have informed the provider today that I will be leaving. They have said my contract will end on 05.10.23, 30 day's cancelation, my next payment is due on 18.09.23. Do I owe them money from the 18th till the 5th as my BB will be turned off on the 20th, or do I just owe them for…
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Fibre internet
Hi, hope someone can help us. We originally owned a large property with an adjoining annexe. We have now sold the large property and have retained the annexe and it has been registered as a separate property for 6 years or so and shows up on any searches etc including the BT site (shows slow speeds to our property of…
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Virgin cut off my Dad's landline 30 days early......
Hi, I am moving my elderly Dad from Virgin to BT, I today arranged the cancellation for 1st October so we could set up his new Internet and IP digital phone with BT. All was arranged for disconnection on 1st Oct, we have confirmation email for disconnection on 1st Oct, so I picked up the phone to arrange the new service…
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Vodafone Charging for full month of September even though my services terminate on the 15th
So I get a bill today for a full month to be taken by DD on 8th September. I gave my notice 30+ days ago and the services will cease on 15th September. I have been on the chat, phone, twitter /X and even posted a nice review on Trustpilot. They won't manually calculate the bill and if I cancel my direct debit they will…
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smarty mobile sim with router not phone?
Hi, Have an old tenda router attached to a zte 3g only usb modem, all working well while back using a three sim, happy with 3g speeds going forward :smile: anyone happily using one of the following data only sims in a router, heard stories about sims only working in phones using hotspot feature not routers?…
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5G options going forward ( what happens to my telephone line ?)
Hi I looking at going 5G with three for £20 PM, My question is if in the future I want to go back to standard fibre would I have to pay the standard going rate for a telephone line which is about £140 at the moment even If I am still connected physically by a normal telephone line. Thanks
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Three Broadband - A cancellation nightmare
Ah, Three Broadband. If it works for you, great. Download speeds are often fabulous and Three's owners CK Hutchison are spending a lot of money upgrading many locations to 5G. Best of luck trying to cancel with these absolute jokers if you aren't happy with your service however! I had a horrendous time with them…
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Business vs Residential Internet services
I’ve been trying to determine what the differences are between having a Business and Residential Internet service at a residential property. Looking at BT as an example I see some of the additional benefits being - Quicker response if services go down - Better customer service/support - Static IP option - Business traffic…
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I can only get broadband with Sky?
I've moved to a rural area and when I sign up for broadband on the MSE deals it all goes through, I get to the website (Vrigin, Now, etc.), my postcode goes through fine. I choose my package, then right at the end as I go to payment deals it always says they can't supply my house. Is there anyway to find out which…
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FTTP now available
I have received a letter from BT telling me that FTTP is now available, with a phone number to contact. Our existing FTTC is via a line which goes from the back of our house, through a hedge, over our neighbour's back garden, to a pole in a back garden in a row of houses behind us. However, there is a BT manhole in the…
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Can you install fibre broadband before the WiFi hub arrives?
Good morning Moneysaving Experts - i have just ordered full fibre broadband from Vodafone (supplied by City Fibre). As part of the process Vodafone offered Fri 15 Sept as an install date with their WiFi hub arriving a couple of days before this. I also got a separate email from City Fibre where I can amend the installation…
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MSE News: BT to launch £15/mth fibre broadband plan for millions on low incomes
BT is to launch a super-cheap fast fibre broadband plan for 4.6 million households claiming certain benefits at the end of June – but there's no need to wait as many can get similar prices now. Read the full story: 'BT to launch £15/mth fibre broadband plan for millions on low incomes – but many can get similar cheap deals…
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Cancellation Question
I am going through the annual dance of trying to get a better price . Currently £70 rising to 87 when my contract ends in July . (250 internet , mix tv and talk weekends phone) Best they can do on the phone and bot is 65. Never had the bottle to actually to end my contract and wait for them to make a better offer . My…
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BT Contract
Hello, This is a bit of a long shot, but I was just wondering if anyone has managed to get a new deal from BT, when they are still in contract? I still have 17 months left on my contract with them, but I'm conscious I can get a much cheaper deal elsewhere. I currently pay £38.59 per month for Fibre 2, plus £20 per month…
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Timing the renewal or switch to a new Broadband deal
I'm currently with Plusnet and will soon be out of contract. I would like to re-contract or secure a new deal elsewhere to avoid going onto a higher tariff for the same speed and service. Thinking in advance to review my options, it prompts the question: when is the best time to secure a new broadband deal? Does anyone…
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Advice on an abusive customer services executive
Hi there, just wondered if anyone has had any past experience of encountering abusive customer services staff from a very well known telecoms company beginning with B, then when making a complaint to say you no longer wish to be contacted by the individual they continue to ring, write and email to you. Is this a form of…
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Leaving is a painful process
I started an on line chat with virgin media at around 7pm last night and it ended at about 10am this morning. (There was a break between 8pm and 8amdue to being closed but the chat stayed active and I was back in there at 8am) it was Just to tell them I am moving home. This is an unreasonable amount of time. The chat was…
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Leaving TalkTalk... Alternatives: NOW Broadband, Onestream, Vodafone, Shell Energy?
Current price: Over £37 a monthSpeed: Approx 38mb/s I used to pay around £23 so a big increase in just a few years. I read on a recent thread that people have found NOW Broadband to be good... £22.42 a month with speeds of around 63mb - I won't get that, but will surely get faster than 38? However, CityFibre were recently…
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Leave Virgin Media and lose your families email addresses
Hung, drawn and quartered really. I've been with Virgin since they took over our NTLWorld account in 2006. We've always been able to negotiate with retentions to get an acceptable deal, but not this year. I've paid £35 per month for 250 Mb until this month but now they want £57 per month. Local rivals LIT Fibre are…
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Broadband slower than neighbours'?
Hiya! I've taken up an interest in live streaming, but my internet seems capable of an upload speed of only 2.5mbps (at most), when I really need 3 for a smooth stream. My download speed is at no more than 17mbps. I live in a FTTC area where top speeds for neighbours are up to 30mbps (several of them did speed tests and…
