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TalkTalk upgrade for no extra cost
Had a second email from talktalk offering a no cost upgrade. "We recently contacted you about arranging your engineer appointment to upgrade your home to a better fibre broadband, as part of a nationwide upgrade. As a loyal TalkTalk customer your upgrade is available at no extra cost. You won’t pay any more than you do…
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BT outage compensation
Hi, looking for some advice. BT Full Fibre connection was completely off for 3 days last week and this morning it's off again. They did agree to give us compensation for last week as it continued past midnight on the second day but are now saying we won't get compensation for the current outage as it's an MSO (Major…
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Sliced through cable leading to Virgin Media satellite dish
I was doing a good turn for a house-bound elderly neighbour by trimming her hedge, and I managed to slice through a cable coming out of the brown Virgin Media box attached to the outside wall. Following the path of the cable, it's one that goes from the brown box to a satellite dish. I was relieved that she can still…
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Social tariff Vodafone
Has anyone used the 73mb social tariff with Vodafone? I saw it advertised in the mse latest email but I called Vodafone and they only seem to be aware of the 34mb speed on the social tariff. That’s far too slow for our household, just wondered if anyone else has used the 73mb plan?
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Moving Home / Broadband setup
I purchased a flat at auction at the start of the month moving in to it in just ten days from now. Thought I'd get the ball rolling and see what broadband options i have and decided I'm going to go with Sky (currently living with parents so don't have current provider). I was going through the order process on sky website…
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TalkTalk retention deals - haggling success?
Hi, My TT broadband contract ends in 3 months. I have 3 of their Eero mesh wifi devices which may become unusable if I switch to another ISP. I am happy with the service I'm getting, but not so happy with the price (and the hike at the end of the contract). Did anyone manage to get a good deal with their retention team…
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BT email address
I am close to the end of my BT broadband and phone contract after nearly 20 years, so I am now considering alternatives. My immediate problem is my email address. I would like to retain my current address if possible. If I move away from BT can I retain my 'btinternet.com' email address or will I have to accept a new one…
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onestream broadband now saying i signed up for 24 months
i received my end of contract notification email to say contract ends nov 19th 2023 i called to say that i wanted to end my contract on this date, i was then told i had signed up for 24 months and the ecn was a mistake, the order on my account says 12 months, i've attached photo, there was also a new order on account for…
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Broadband market dysfunction
Has anyone noticed that now PSTN is being switched off, any new contracts do NOT include a landline. You have to sign up to a 'digital voice' service which is inferior yet seems to cost as much as or more than the allegedly 'hard to maintain' PSTN service. A digital solution should be miles cheaper. Also just in the last…
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BT Broadband Issues
For nearly 12 years we have had issues with wifi connectivity with BT. We are in a rural area on copper cables and there are 17 poles between us and the exchange - fibre not on the plan apparently. Umpteen complaints have been made, poor weather conditions specifically rain and wind cause further deterioration. Openreach…
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End of contract fees
Hi all. I have 6 months left on my virgin contract. I have broadband, phone and tv with them. They have told me it will cost £240 to end my contract now. These fees are not explained or displayed in my contract. Can they charge me these fees if the dont show them? Thanks in advance, Mike.
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Vodafone gift card
ive just signed my mum up to vodafone fibre 2 partly as, on here, and on their site, they're promoting an £80 giftcard, reduced from i think £100 last week on closer inspection im really not sure if she will be eligible for this and would like to ask others what they think ?? T's & C's * £80.00 Amazon.co.uk Gift Card,…
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A warning for the yearly broadband switch
Hi, I'd like to share an issue I have had that could affect many. Not able to work for few months, I've had to be careful with the pennies. So when my yearly subscribtion with skybroadband (now tv) ended they doubled the price as is normal practise these days. I then switched to EE who insisted I had fibre. Two visits from…
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Not had broadband for 3 years, best and easiest?
As the title says the property has not had broadband for 3 years, looks like it was previously Virgin. I only want Broadband, who is the easiest to deal with? Ive checked comparison sites but unsure as they all say switch and im.not switching.
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Not possible to get bt sport on discovery plus because my you view box is obsolete
Bt will only provide upgraded tv box if i renew my contract but i have a year left of my contract with them to provide me with bt sport that i pay £18.00 a month for. It feels like bt is forcing all you view box owners to renew their two year contract just to keep the service they are already paying for. Is this legal?
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Vodafone - Complaints email address
Has anyone else encountered the ridiculous state of affairs that Vodafone refuse to provide any form of contact for a formal complaint, and insist you go through their chat to "resolve" things? Anyone got an actual email address for a complaints department please?
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Vodafone 67Mbs & small print
I gave in my Postcode in MSE broadband page, Clicked on Vodafones 67Mbs. package....had it installed, noticed very slow speeds, contacted them and they pointed out my contract, which headlined 67Mbs......but further down in the smaller print it said Max 39.8Mbs. I find this a Con....anything I can do about it?
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Vodafone broadband offer problems
Has anyone had problems trying to sign up for the vodafone broadband offer which ends tomorrow? I followed the link but when I got to the vodafone page it says there is a problem and gives a phone number, which is invalid. I did the online chat and was told they could sign me up but I wouldn't get the voucher as it's third…
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Can I cancel because of poor service?
In July of this year, I moved house. Before I was able to organise broadband in the new property, the purchaser of my house somehow managed to get my current broadband supplier (EE) cancelled. I contacted EE saying that I had had no knowledge of this and was left with no internet access. EE said they would set me up at the…
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Plusnet cancellation after 3 days of terrible internet
I imagine the answer to this query is likely to be that Plusnet’s T&Cs are what they are but that I can complain and maybe get a reduction. However in case there’s a better route, I thought I’d ask you for advice. We’ve been with Sky broadband for years and like their service. Trying to make cuts and get a faster…
