-
Hyperoptic Social Tariff prices reduced but existing customer not notified.
I applied for Hyperoptic's Social Tariff for 150Mb Fair Fibre March 2022, and had it since then. At the time it was £25 per month on a 30 day rolling contract. I found out about a week ago that the Social Tariff I am on was reduced to £20 around November last year, but did not receive any notification. I have been in…
-
Shocking rip-off for New "Now" broadband contract.
I have "Now tv" broadband with anytime calls (landline) for £20 month. I have just had e-mail from them saying my contract is coming to an end (8 August) and offering me a new contract at £43 per month How can they justify a jump of £20 to £43? I have no intention of taking up this "offer" but if I were to take it up today…
-
Jumping from Plusnet to NOW - best way to make the switch?
Hello My plusnet contract ends on 4th August and I'm joining the contract-free NOW service until ultrafast broadband is installed in our area (hopefully December). Plusnet say the following in their recent email to me: "Ofcom, the communications regulator, requires us to show you the current best prices available for you.…
-
HAVE OLD LANDLINE WITH BT BUT TRANSFERRED OVER TO SKY 6 YEARS AGO
Q. What is going on with landlines and nos. 2 friends said they called me this week and i didn't pick up...am housebound so the phone never rang...have I been taken off service with my landline and lost my home phone no. Am now very concerned...trying to get thru to Sky is almost impossible. Thank you for any help here in…
-
Any Internet provider that gives you proper/professional bills for goodness' sake?
Hi dear all, So I joined Now Broadband in December last year but (naive me, I know,
don't bash me for it please, thanks) I did it without checking first if they
issue proper/professional bills reflecting VAT, my address, account holder,
etc, but no, they don't because their Internet service is only for
personal/family home…
-
Talk Talk Contract Renewal Good or Bad Deal
My Talk Talk Contract is coming to an end. I have the Fibre 65 service with Unlimted UK Calls. The best price they have offered me is £35.00 a month on 18 month contract (fixed price with no price increase in April) £27.00 for the Broadband and £8.00 for the Phone Calls. Just wondering how this compares to deals anyone…
-
BT FTTP - Access to Pole refused by neighbour
We have had Fibre installed but have no service which we cant resolve because the pole is a neighbours garden (in the street behind ours) and she is refusing access to it, in fact whenever I or the Openreach engineers go round she wont even answer the door. We did it get resolved after a few attempts when one engineer…
-
CPI-linked increases of services that ARE in the CPI list should be illegal
Broadband companies like BT, Vodafone etc increase their prices by 3.9% + CPI. However, internet services are included in the CPI (see ons gov uk ukconsumerpriceinflationbasketofgoodsandservices) If all companies had a similar policy we'd have an exponential price growth: Year 0: Assume 2% inflation (CPI) Year 1: Prices…
-
Two Broadband accounts - Same Flatshare - Unavoidable Exit Fees
I have a new flatmate coming in to the two bedroom flat I live in. I have pre-existing Virgin broadband that serves the whole flat tenants share the cost of with me. The new tenant wants to bring her own Virgin broadband account with her - otherwise she will incure large exit fees. Nearly three hundred for her, and over…
-
Full fibre new normal
Having recently moved to sky full fibre from Vodafone fibre 1 fttc, now have my phone plugged into my sky router instead of a master socket (no phone line required)does this mean when I eventually move from sky to my next supplier I will be able to just plug into the new router and keep my home phone?
-
BT Offer Issue
We have Fibre 2 BB with BT and are very happy with the speeds, never really had an issue although I'm quite happy to leave them for a better deal. As with everyone our bill has gone up and is now over £35 a month, we also still have 6 months to run on our contract. On Wednesday BT phoned on the landline and my husband was…
-
MSE News: Now Broadband to hike prices by £42 a year - but you can leave penalty-free
Most Now Broadband customers will see their bills increase by £42 a year (£3.50 a month) from 5 July, the provider has announced. However, those on its social tariff won't see prices rise, while those who are affected can cancel penalty-free. Below we've full info on the increase and what you can do about it. Read the full…
-
MSE News: Virgin Media customers suffer email outage – what you need to know
Virgin Media's broadband customers have been hit by a widespread email outage this week, leaving users unable to send or receive emails. Here’s what you need to know if affected. Read the full story: 'Virgin Media customers suffer email outage – what you need to know' If you haven’t already, join the forum to reply.
-
Adsl Options?
Rural relative being kicked off John Lewis broadband. Line only supports adsl due to length, gets 12mps (bt claims only 5). No Shell or Talktalk at exchange. So does that mean her only two options left are Plus.net or BT? Or are there still some providers left that I have missed. Thanks.
-
Discussion topic:Sky BB + BT Landline
My sister(1) has Sky Unlimited BB only wich was originally O2 Unlimited untill Sky took over O2 some years ago, The router is still the one provided by O2 as Sky didn't send a Sky router just the billing was changed to Sky everything else stayed the same The BT landline is in a different name at the same address this is…
-
Onestream
Signed up from sky who were fleecing me each month, to onestream broadband. Told my service should go live on Friday at midnight. Just plugged my new router in to set it up today. Won't connect so check and I have no phone dial tone so must be why my broadband router won't connect. Seriously worried having read online…
-
Broadband install cuts off phone line for 84yr old in-laws
Not sure if it is a sign of the times, or someone's duty of care failure, but my 84yr old Father in law just had his new broadband installed by TalkTalk and was unaware it does not include a telephone line. My Mother in law is virtually deaf and relies on the landline to work with her hearing aids. Basically... * They were…
-
Double check email "Information about your NOW Broadband Membership"
Been a Now broadband customer for quite a while currently pay £17.99 a month for broadband with line rental and unlimited phone calls got an email stating "The prices of our broadband membership plans will be going up by £3.50. You’ll see the price change reflected in your bill on or after 5 July. These changes won’t…
-
No Internet Message
I have just got a message saying no internet but this only happens when it is not connected to the router with the ethernet cable ie will not not operate wirelessly can some one give me some advice.My broadband speed when connected is 36 Mbps.My provider is Plusnet and my OS is windows 10.
-
Vodafone to Sky - phone and broadband
Today I placed an order with Sky to shift phone and broadband from Vodafone to Sky. During the order process Sky asked if I wanted to port the number, which I did. Then after I'd gone through the order and payment process I was greeted with your telephone number can't be ported and so a new one will be issued. I wish they…
