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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Broadband install cuts off phone line for 84yr old in-laws
Not sure if it is a sign of the times, or someone's duty of care failure, but my 84yr old Father in law just had his new broadband installed by TalkTalk and was unaware it does not include a telephone line. My Mother in law is virtually deaf and relies on the landline to work with her hearing aids. Basically... * They were…
Double check email "Information about your NOW Broadband Membership"
Been a Now broadband customer for quite a while currently pay £17.99 a month for broadband with line rental and unlimited phone calls got an email stating "The prices of our broadband membership plans will be going up by £3.50. You’ll see the price change reflected in your bill on or after 5 July. These changes won’t…
No Internet Message
I have just got a message saying no internet but this only happens when it is not connected to the router with the ethernet cable ie will not not operate wirelessly can some one give me some advice.My broadband speed when connected is 36 Mbps.My provider is Plusnet and my OS is windows 10.
Vodafone to Sky - phone and broadband
Today I placed an order with Sky to shift phone and broadband from Vodafone to Sky. During the order process Sky asked if I wanted to port the number, which I did. Then after I'd gone through the order and payment process I was greeted with your telephone number can't be ported and so a new one will be issued. I wish they…
Sim to use in Turkey
We’re in Turkey for 7 weeks and I’ve used up a local 20Gb Sim in a week. £27 worth! I’ve a family member joining us in a week, are there any 100Gb/month Sims they can bring me out for use in Turkey?
Onestream broadband
Onestream have just charged me to "renew " for Kaparsky which i havnt signed up for . i have given up trying to ring after 40 mins so trying to send a message . Their message board requires account number , but wont take my 5 digit account number .Ive tried padding it out with zero's .Any one used this system ? or is it a…
Full Fibre question
Does anyone know whether the network ports on a full fibre on the little box they install on the wall (I think it's referred to as the ONT), are "normal network ports". In other words if I plug a network cable directly in there should it work on my PC? I have recently had full fibre installed an I'm having some issues…
Landline only for elderly relative
My elderly aunt (in her 90s) has been told by her existing provider (Shell) that they can no longer provide her with a service and she will need to migrate to another provider. She has landline and broadband but no longer requires the broadband because she doesn't use it (my uncle has recently died and he had an iPad).…
Broadband choices voucher email
I signed up to Shell broadband 4 months ago, via Broadband choices website They said I'd get an email with the £105 voucher, then have 3 months to claim. What address will it come from? Is there a custermer service email/phone contact, that people know of? Has anybody successfully claimed it?
Leaving Virgin
Can I leave virgin when my deal is up. I don’t have a bt landline. I only have a virgin cable.
John Lewis Broadband to Close
Just received an email today to say John Lewis Broadband is closing. No date for the closure yet, and options to follow in due course.
Plusnet price rise
Plus net have just increased my broadband by 14% i still have 18 months on the contract the associated sim only are also going up is there anyway i can get out of the broadband contract
Broadband upgrade not showing on account.
I have 30 days left on my broadband contract with Virgin media and I logged into my account and I was offered the same price to continue for another 18 months at £24 for 125mb. I have had problems with my wifi so before I agree to the contract I rang them up and asked for a new router. They told me I cant have one until I…
Premier-talk.com
Has anyone heard of this provider? They made a cold call to my friend who bought a package from them only to find there are so many hidden charges which were never mentioned. I have emailed them but had no reply. I can’t find them on Twitter, Facebook or any other platform despite showing them on their website which is…
Three returns
Not sure if this is the right board but any advice welcome I tried out a mifi with three but it didn't work out so I cancelled contract within the trial period which was fine they said they would send a jiffy bag for me to return the item,it never arrived so I just posted it myself, unfortunately I didnt get a tracking…
Vodafone BB-how can i find out my total monthly data useage? also out of contract move or renew ??
As per the subject line, im with VOD BB FTTC round 80mb max. I've just come out of contract so im looking round and not seeing much in the way of deals. To complicate matters i also have a VOD sim only mobile in with that package which has also come out of contract. I'm thinking that if i switch the mobile, they might try…
I had one month at the "deal price", but now it's on offer again...
Hi all, I don't think there's anything I can do about this - but do enlighten me if I'm wrong - this is more a vent. I signed up to BT's 500mbps full fibre package at the end of Dec '22 as it was on offer for £30.99/mo. Only a couple of quid more than most 150-200mbps packages at the time and I'd lived with bad internet…
Moving home BT want to send another Smart Hub 2
I'm starting the process of moving our phone/internet service to our new address. I understand that they want us to now use the Digital Voice socket at the back of our Smart Hub 2 to connect our phone instead of going into the phone socket adapter but while sorting out my order online they want to charge me £9.99 to send…
Plusnet and BT Sport
Plusnet have recently advised that they are discontinuing to support BT Sport as part of their offering from 5th July 2023 (going to become TNT Sport). They are "claiming" because BT Sport is on a 30 day rolling contract you cannot get out of your Plusnet Broadband deal with paying early termination charges ( I have 16…
Eeek just cancelled virgin media after 30 years with them
I have just cancelled my virgin media contract . No loyalty discounts over the years so this time I just cancelled . It was in my husbands name and is due to be disconnected on July 20th . I asked them to add me to the account as my partner is hearing impaired and is unable to hear on the phone giving the password etc .…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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