-
Vodafone could/would not provide service
I have been a customer of Vodafone for many
years and arranged again to renew with Vodafone. Vodafone said it was renewed
27 July but we noticed the signal became non-existent in most of the rooms in
the house and for most others the upload was 0.2 to 5 against approx
20 prior to the change. when I reported it and said how…
-
4Com BT Upgrade costs
Hi All, need some advice please? We are a small, one office business with four phone lines, through 4Com. They are trying to charge us £500.00 to switch two analogue broadband lines to the SoGea broadband service as BT Openreach are switching off the current network. I understand we have no choice, but this also means we…
-
Have angst switching to new broadband/tv provider...
Hi, have just cancelled Sky broadband and tv package and looking at deals...had been with Sky 6yrs and the person on phone couldn't/wouldn't offer any new deals..had been paying 46.50 and next month charges would have been 60.00 plus...have now read small print on a new deal which says increase in Feb 24 -3.9% and then…
-
Question re. broadband when moving into new property
A friend of mine has moved house. The house has poor mobile phone coverage on all networks so the guy that's sold them the house has left his Vodafone account & line active at the property for him to use. He wants me to help him move to a different provider and get it sorted but I'm not sure he can do so until the former…
-
Will I be put back into contract if I downgrade my landline
Hello I'm currently with BT and not under contract. I have the broadband and call package with them. As well as paying extra for their unlimited minutes to uk landlines and UK mobiles add on. I can remove this unlimited add on when I log into my BT account. Does anyone know if I will be put back into contract if I removed…
-
1930s phone wiring?
I am struggling to get decent Broadband speeds (0.28 Mb download) and have had Openreach visit a number of times. They have renewed the wiring from the pole to the outside of the house, ignored the 16m or so of 1930s, cloth-covered wiring inside the house, then connected a 5C box at the phone end of the old wiring. It…
-
Advice for ever decreasing broadband speeds
Hi looking for advise... Please 3 times in the last 7 years years our speed has dropped. Every time BT have come and investigated and said, well it is what is, use your speed guarantee to get out of your contract and leave if you don't like it. Latest drop was to 12meg, they have got up to 18 now after 3 visits. When we…
-
Virgin Media cancel, and then sign up again as new customer.
Been with VM for many years – basic TiVo box for non-premium
TV channels, M125 Broadband – their slowest download since they started a three
tier ‘choice’ of speeds, and the non-negotiable landline phone which I never
use. A letter arrived, as I am no longer on a contract, saying “We always want
you to be on the best…
-
Open Reach say I can have full fibre.
Almost 2 month ago OR installed fibre cables to the top of my pole and almost straight away sent me an e-mail saying I could now have fibre into my home. Hardly any Provider says I can have full fibre. BT will not quote. Those that do are not competitive with my present Provider VM and do not quote for phone only…
-
Virgin too expensive now
Three years ago, I lost my job because of the pandemic. I contacted Virgin who reduced my 100 Mb broadband and a phone line for £25 to 50 Mb and no phoneline to £20. I retired a year ago but could still just manage the £20 so stayed with Virgin as I've been with them for many years. A couple of weeks ago, I received an…
-
Switch to BT Social tariff. Not an existing customer.
I think my mum in law should be eligible for BT's social tariff. She's currently with Now TV for her phone & broadband on a standard tariff. However, I can't see how to switch from Now TV to the BT one. I've tried various links but they all take me to a page with says it's open to new & existing customers but only tells…
-
Question for Virgin Media Broadband customers
Hello, I recently realised that I was paying way over the odds for a basic virgin broadband / tv / phone contract. I am out of contract and paying £82 per month, where the new customer offer for the same package is £31.99 for 18 months and from month 19 it goes up to £65 (which I assume is the current out-of-contract…
-
Off contract community fibre customer. Paying £27.60 but their website charging £24
I am a prviately renting tentant and the landlord has put the property on the market for sale. So I'm not able to get a new 12 month contract on my internet contract as I might need to move property mid contract. Are there any provisions where I can transfer the line to a new property when I move? If the new propperty does…
-
Talktalk...no internet
Router powers on ..but Internet and broadband...no light at all....but phones working...logged on...check my connection...identified fault....says..wait a few days... isn't their a compensation scheme...to reduce my monthly bill...if no Internet.?
-
Turning off analogue
my mum is 92 and lives on her own. She has just been told by BT that they are switching off her analogue line and she'll have to get broadband to keep using her phone. The only benefit she gets is attendance allowance - does anyone know of a provider that have have a social tarrif that includes that benefit? having looked…
-
BT Social Tariff Higher Speed Not Available
Our daughter has contacted BT and tried to sign up for the higher speed social tariff internet. BT advise its not possible and she must take out the lower speed option first and then they can upgrade some time later or she can pay the full £ 32 price and get it immediately. Has anyone else experienced this problem and if…
-
5G SIM and router or traditional broadband package
The house we're moving into has 5G coverage which is great news. With this in mind and the speeds it brings would we better off going unlimited data/sim only and buying a 5G router as opposed to taking an internet package our with the usual Virgin Media / Talktalk / Sky etc like everyone else. Any thoughts?
-
Just moved to Onestream ISP :(
I've had Cuckoo internet for 18 and it's been decent. Month to month contract. Saw Onesrream and for £20pm seemed great. It's gone live and I am getting only half of what I had prior. Customer service is Non existent! My advise is just don't do it. Hopefully I will be able to cancel within the 14 day period. Valuable…
-
Hyperoptic Social Tariff prices reduced but existing customer not notified.
I applied for Hyperoptic's Social Tariff for 150Mb Fair Fibre March 2022, and had it since then. At the time it was £25 per month on a 30 day rolling contract. I found out about a week ago that the Social Tariff I am on was reduced to £20 around November last year, but did not receive any notification. I have been in…
-
Shocking rip-off for New "Now" broadband contract.
I have "Now tv" broadband with anytime calls (landline) for £20 month. I have just had e-mail from them saying my contract is coming to an end (8 August) and offering me a new contract at £43 per month How can they justify a jump of £20 to £43? I have no intention of taking up this "offer" but if I were to take it up today…
