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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Working from home - needing to use mobile data instead of broadband?
Hi everyone, Stuck between the Broadband/internet access heading and Mobile Phone Heading I work from home. I'm just out of contract with TalkTalk. I need to visit my Mum (87yrs) who lives 100 miles away, more frequently but would still need to work and she doesn't have broadband. I've heard I could share my mobile data…
Why get broadband? Unlimited 5g phone sim, hotspot/cheap 5g routers - what am I missing?
Hi MSE, My EE 5g phone gets 150mpbs for it's download speed - why would I get broadband? Surely there's a way of just getting extra sims and either phones or routers and hotspotting my phone's 5g for my house? I see EE have their own 5g broadband monthly package - why would I buy this? What am I missing here? Thank you all…
Unwanted Giffgaff
Hello, I've received an email welcoming me to Giffgaff, paid via a £20 voucher. I didn't join. I have the phone number, order number and username but am loathed to use any of them as I don't want to 'activate' anything more sinister. I've changed my email password, what other security steps should I consider? I set it up…
Virgin billing copper to fiber
Anyone having issues with Virgin billing in the last couple of months? My Contract package doesn't finish till Nov 2023 but they amended my May bill from £55 to £70 plus added an extra £8.50 for moving from copper to fiber landline. They agreed to refund the £8 50 has they could not explain why it went on in first place…
From Virgin to Air to Zybre to Octaplus & phantom Billing!
Hi, when Air (later Zybre) went pop and withdrew from City Fibre BB I transitioned to Octaplus which I am very happy with but unfortunately I am still getting billed by Air (who I thought had gone bust?) The debt is piling up each month (over £100 now) for an account which doesn't exist but (surprise surprise) no one…
Social tariffs not available.
Hi, I have been trying to get social tariff broadband or any cheaper than my Talk talk contract. I have been knocked back though as the other providers can't sign me as they say Openreach won't give them the ports they need to let them provide a service at my address. I was advised by Vodaphone to stay with my old…
Volt - rate increase annually by RPI
I was subject to a bit of dodgy salesmanship by a Virgin salesman (I am already a Virgin customer). As well as outlining all the advantages (double broadband speed etc) he told me I would be saving just over £10 a month. What he didn't tell me was that my subscription would increase by RPI (currently about 12%, with a…
BT broadband and TV - can I do better?
My contract with BT is about to end, so I wondered if I could do better. I have full fibre 100, BT TV entertainment pack and digital voice landline. I'm paying £65 a month. Sky keep calling me, trying to get me back. Perhaps they would be cheaper? Thank you.
Virgin Media- email down, unable to create online account
My husband died three months ago.I contacted VM unable to afford £85/month. My husbands account was disconnected 6 weeks later and they opened a new account in my name at less than half the price. When my bank account was debited, I received no notification and attempted to access Virgin media online. Every attempt to…
Full Fibre: How to connect to router upstairs?
I'm no expert when it comes to wifi and routers etc. but I'm thinking of changing to full fibre. I currently have a cable running up the stairs from the master socket which connects to the router that's in a bedroom. If I have full fibre coming into the house, I'm guessing that the current master socket will be removed and…
Will I need a New Socket?
I currently have Virgin Media broadband and telephone but was thinking on switching to another providor using my landline which was originally BT, it was installed 32 years ago.when BT was the only providor, untill Telewest now VirginMedia, was installed a few years later.. When Telewest and Sky had a disagreement and…
KCOM broadband exit fees
We currently live in East Yorkshire where we only have one broadband provider, KCOM. We are moving house and are in an 18month contract.(you don't get any other choice of contract length) As we are moving to another part of the country we are unable to take our service with us. I've argued that it is not our fault we are…
cheap broadband
I have always wondered what other members pay for broadband as some seem way over the top .At present I am with Now tv for my broadband (only ) and get 56 meg for £20 a month which includes anytime calls 24/7 up to 1 hour . I admit that I followed Martins advice when prices go up and plead poverty and regret that I will…
Shell Energy Broadband - keep my number ( porting )
I've just signed up with Shell Energy and the number on the email does not match my number. So I called them to ask if I could keep my original number and was told that in order to do so I must call again, the day before the transfer, and they would contact the jeopardy team who would usually be able to do that! Huh? But I…
Can I come back to gfast if I switch to full fibre? Or could someone else take the slot?
I have a gfast contract with TalkTalk. I am quite happy with it, I reliably get 130-150 Mbs download and 20-30 Mbs upload speeds. I don't really need more; the only reason I'm considering changing is that prices have gone up, and now I can get full fibre for less than the £32 Talktalk will charge me. My question in this…
Full fibre in London: Infrastructure unique to each provider or shared? Switching = new install?
When it comes to so-called "full fibre", i.e. FTTP (fibre to the premise), how many providers are there in London? Does each provider have its own infrastructure? Is there an equivalent to OpenReach, whereby the infrastructure remains the same even if you switch provider? In other words, if I get the engineers to install…
Vodafone Broadband dropping out for 5 weeks... advice on what to do next...
Hi All, I first had an issue with my broadband dropping out a couple of times an hour (router flashing red for ten mins or more at a time) in the middle of February. I spoke to Vodafone, they got me to do some "tests" and then said they'd book in an engineer (ie Open Reach) to sort it out. A few days later I get a text…
Shell broadband
Tried to switch to them as an existing energy customer they've offered me 6 months free of an 18 month contract at £17.99 pm which would save me £170 pa compared to my deal with Now. When i got to the DD stage of applying the 6 month free wasnt mentioned. I queried this and they reied " Your promotion should be applied to…
SKY Q & SKY Broadband vs BT Broadband and BT TV
Hi all I am looking to maybe save money and have a faster internet connection. Anyone recommend BT? Someone in the BT Forum mentioned that BT don't throttle or impose any restrictions/limits. Sky are also suspected to run higher contention ratio's meaning you are more likely to hit network congestion at peak times
Leaving BT broadband.....what happens to email address
Hi, all replies appreciated, TIA As above, I wish to leave BT broadband as its too dear. What happens to my btinternet.com email address though? Will I still be able to access this as time passes, but by signing in with password etc every time rather than as an app? Or will I lose this email eventually? Thank you Bob

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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