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Virgin Media don't seem to want their box back. Is it mine now?
I cancelled my Virgin Media broadband package in March 2023. After the mandatory 30 day "disconnect notice period" the service finally ended in early April. At the time, Customer Service were quite adamant - on the infuriating webchat function - that I needed to return their box when the service ended otherwise I would be…
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Mislead on new contract verbally agreed 5 days ago - What are my rights?
Recently, (within 2 weeks of the end of my 18 month contract with TalkTalk which ends 3rd Aug) and had been invoiced in advance for the following month when the price goes up radically: I phoned (23rd July) and negotiated a contract which the rep implied was at exactly the same rate as my existing contract, which already…
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Short-term broadband contract & moving
Hi all, We're moving into rental accommodation until we find a house to buy and need to sort a broadband contract. I've used various switching sites and most major providers seem to now lock you in for 24 months. The issue is that we'd like to be moving within 6 months (the initial term of our rental) but where we're…
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Community Fibre
Hi all I have community fibre in my area now and had sales person come to sell it to me, think he said 1 year for free. I did say i am on s contract and have year or so left still. He said there is a loop hole to cancel that contract, does anyone know what that can be so im prepared for when he comes today?
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NowTV Broadband not refunding overpayment
I was on a rolling monthly contract for broadband and inclusive calls with NowTV and before switching from them they confirmed in a phone call that I'd be refunded pro rata for any part of the month I'd paid for after the switch had happened. I switched last month just after they'd taken my monthly payment and when I…
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Updated Find the cheapest broadband discussion thread
This thread is specifically to discuss the content of the updated article: Find The Cheapest Broadband To discuss or ask a question about this article: click the reply button. Or click here to see the old discussion
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Broadband providers with 4G backup
Twice this week my broadband has gone down - only for a couple of minutes. However as i work from home it takes me 15 mins or so before i can re-login to the VPN and continue working. What broadband providers are providing broadband with 4g backup - where the router changes over to the 4G signal if the broadband goes down.
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Virgin Media TV and Landline-only
My inlaws have had landline and basic TV from Virgin Media for a while. They have been switched over to digital for the landline so now also have a router box, which I presumed would be a basic wired one but is actually a wifi router and it is configured with a usual SSID and password, so although they are not paying for a…
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FTTP
Hi I was wonder if any body can help me. My broadband provider is County broadband and its fibre to the house. My contract has run out and I am thinking of leaving. When I check broadband sites it says we don't have fibre broadband.so they will not offer any deals. Can anybody help a I am A bit of a luddite.
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What do I need to move to Full Fibre Broadband from Virgin Media?
So I want to move from Virgin media to a Full Fibre Broadband provider. At the moment I have a coax cable coming into the house and hooked up to a virgin superhub. I don't have any active phone sockets (they were removed and plastered over when we move in) As I understand it, FFB doesn't use the coax cable. How will it be…
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Now broadband price increase with no notice period
Hi all. I have just seen that Now broadband have charged £23.50 to my credit card this month as opposed to the usual £20. When I have logged into my account I can see that the basic service price is now £38.50pm with a £15 discount as opposed to £35pm with £15 discount. I have checked the ‘Messages’ section under my…
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CommunityFibre vs Hyperoptic
Hello, Both providers are available in my area, the doubt I have is how reliable is Community Fibre. Furthermore few days ago I just browsed on Community Fibre website to check availability, earlier booking appointment available etc. and after 1 minute I received a first call (made the mistake to add all my info in the…
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Now-Broadband 'systems issue' anyone else had this, or can advise please?
My son is moving into his own place. He looked at all the broadband deals and Now-Broadband appeared to be the best deal. He did an online booking for an engineers visit and has just received an email from Now-broadband that Openreach have let them down and the only just told them that they can not visit. The email dis not…
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Vodafone / Giftcloud / Amazon / Broadbandchoices giftcard hassle
This post is to highlight the issues I have had trying to claim an Amazon giftcard I was eligible for when signing up with Vodafone through an MSE offer. * 19 May 2021 - Signed up to Vodafone broadband through MSE. Received email stating: If you have any questions or have not received your voucher 120 days after your…
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Freeview plus using tethered mobile data?
I am considering getting rid of Onestream my broadband & landline provider. Without a landline I would plan to rely on a mobile SIM with a generous data allowance. However, I want to retain the ability to access all the functions on Freeview Plus without a landline, including play on demand, pause, rewind etc. I understand…
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Backwoods Internet
I am moving to a new house in an area which does not have Virgin or cable or a BT line. The current owner has Sky satelite. This is gonna be a whole new world for me and I am not really sure of my options. It currently looks like continue with satelite or 4G/5G? Is Sky the only satelite internet provider?
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Vodafone could/would not provide service
I have been a customer of Vodafone for many
years and arranged again to renew with Vodafone. Vodafone said it was renewed
27 July but we noticed the signal became non-existent in most of the rooms in
the house and for most others the upload was 0.2 to 5 against approx
20 prior to the change. when I reported it and said how…
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4Com BT Upgrade costs
Hi All, need some advice please? We are a small, one office business with four phone lines, through 4Com. They are trying to charge us £500.00 to switch two analogue broadband lines to the SoGea broadband service as BT Openreach are switching off the current network. I understand we have no choice, but this also means we…
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Have angst switching to new broadband/tv provider...
Hi, have just cancelled Sky broadband and tv package and looking at deals...had been with Sky 6yrs and the person on phone couldn't/wouldn't offer any new deals..had been paying 46.50 and next month charges would have been 60.00 plus...have now read small print on a new deal which says increase in Feb 24 -3.9% and then…
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Question re. broadband when moving into new property
A friend of mine has moved house. The house has poor mobile phone coverage on all networks so the guy that's sold them the house has left his Vodafone account & line active at the property for him to use. He wants me to help him move to a different provider and get it sorted but I'm not sure he can do so until the former…
