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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Recommendation for Business Broadband with WiFi in every room
Would anyone recommend a (preferably business) broadband service provider which offers a descent kit to provide WiFi in all rooms and more importantly what kit they use so I can read up reviews and specs. An example postcode RG27 0FP and pick any door number. Its a residential build, 4-5 rooms over 3 floors mostly…
Vodafone Technical Issue Won’t Allow Me To Renew Contract
My home broadband price has increased by 50%. No-one can explain such a large and unexpected increase. I did not sign a contract with a reduced price followed by a larger payment at the end of a term. Generally I call up every two years to renew and my experience has been that the new price I pay is roughly the same if not…
Virgin Media vs EE
Hello all i been always a VM customer since blueyonder times, yep 20 years ago joined them and never left them but this may change lol Moving to a new place where they seem to have service nearby but not near my property. Seems like they are refusing to invest into laying up a cable and all that … I did sign up for the…
EE Broadband - inlaws
The inlaws have asked me to look at their outgoings and i can see they are paying EE £42 per month for standard broadband - eeek! They won't want to change providers or be without Broadband - what's the best way to get a cheaper deal with EE please?
Any Starlink Users?
I’m moving to a relatively rural area outside Reading in June. All of the broadband checkers/companies indicate a download speed range of between 30-50mbps. The area is planned to get a full fibre upgrade from Openreach in late 2026 (but more realistically 2027). I’m considering Starlink as an option - checker indicates…
Getting Plusnet to match their new offer after just signing up....
Joined PN last week but can now see they offer the same package for £3 cheaper a month......has anyone had any luck getting PN to change you over to a new going rate when it's changed after just ordering it? I mean I'm in the cooling off period so there's nothing stopping me cancelling and then re-ordering at this new…
Virgin Media - any tips for negotiating price reduction?
Hi, my mother's bill has gone up and I want to negotiate a price reduction for her without her losing any of her current services. I spoke to them last month and their customer service operative was spectacularly unhelpful. In fact, he said that the only other option would cost more! My mother is 86 and not great at…
Vodafone broadband terrible service - They wont cancel the bill - how to complain?
Hi, I used to be with Vodafone broadband before I had to change to a different ISP due to their internet cutting out and rebooting the router litterly during every YouTube video for months all day every day. I feel that as the internet was unusable because of this - and it would take at least 5 minutes to come back up…
Forced to use Virgin Media Broadband
I have a Virgin Media Wall Socket at my flat, its a 3 year old new build but feel I am being forced to stay with Virgin only because it was installed when the flats were built. So I can't do anything about price hikes. Is there any way for me to get an option where I can choose which provider I can go with, surely I should…
Broadband Price Increases and CPI
MSE latest posting on home broadband prices increases for both monthly and 24 fixed term contracts warns of unavoidable "annual" price rises up to "17%" this year, et al.. I do not accept this is legally possible to impose during fixed price contracts. Yes, I do agree that internet suppliers has intentionally disguised…
Vodafone Broadband Renewals - A Dire Tale
Before I start I must say that I have had 5 tears with Vodafone and after initial hiccups (BT Openreach, so Vodafone said). I have had no problems since until this. I write this after having several discussions with Vodafone about my renewal. Firstly a general complaint about what they are supposed to do 10 - 40 days…
Confused by Virgin price rise
So like many people I received a letter from Virgin to say that their prices are increasing. As I was away a lot this month, I didn't really have the time to deal with it. I've now noticed that the letter says I can change or cancel my package any time before the 17th of April without cancellation fees... Oops. I am…
When is superfast fibre not all that fast
Dear All, in August 2022 I entered a 2 year contract with BT for Halo 3 superfast broadband. The speed to my router is around 135, as per the contract. However, my devices (laptop, tablet and phone) can only receive upto a maximum of 50 mbps. Thus I am paying £30+ per month for speeds it is impossible for me to achieve. I…
Which BB suppliers will be available to me next year?
Our Plusnet BB contract is due to finish next month, we are currently on FTTC getting approx 69Mbps download speed. I have no real compliants about the service we receive. Looking on the PN website I can now get 145Mbps FTTP service for about £27.00 per month on a 24 month contract, or I can extend my current contract for…
Plusnet new contract value ?
I just renewed my Plusnet broadband contract and so you could say I sidestepped the recent cpi increase until april 2024 which may be a issue with a 24mth contract? New contract is 24mths, 64-72Mbps at £24.99 a month with a £75 cashback card yet to arrive . I wondered how this compares with current broadband deals with…
TALK TALK
HI, so the household broadband is under my mums name. my mum is vunerable .when my mum attempts to log in on talk talk she cannot remember her password as she hasnt had to log in for 2 plus years. so, it then requests to get a link sent to her email but it keeps stating email not recognised so we are completely stuck…
Humax freesat 1000s 500
Hi ,Freesat box is not recording properly, either dosnt record at all or part records anything from 6 mins to half hr or does it all! Have unplugged etc and contacted humax for their few suggestions . Do I need a new box in which case what as they don’t make them any more ? Or do I need Ariel man To check dish, dish was…
Can't access Virgin media email
Hi all. I haven't been able to get past the sign in page for Virgin Media now for 5 days. Everything I try, including reset password, takes me back to the main sign in page and I am getting really frustrated. Initially I put it down to the main outage that happened last week, but I still can't access it. Even the 'help and…
upgrading from bt basic to vodafone essentials
hi my mother has been on basic for years now but we are finding as she now streams a bit more that her basic speed and capacity are affected that we were thinking of going onto Vodafone essentials with the better speeds, after seeing martins post on the main site. any opinions on this ? Thanks
Can they increase the price
I signed up for new broadband provider in Nov last year but didn't actually get moved until March 2023. In February I had an email to say my price was going up by £NULL in March. However they have put it up saying they apologies for the error in the email and the price has increased as per my contract. As I didn't have the…

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MSE News

Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Which NatWest and RBS branches are closing from 2025? Here's the full list – and banking alternatives
NatWest and Royal Bank of Scotland (RBS), which are both part of the NatWest Group, will shut at least 108 of their bank branches in 2025 and beyond, after the Group announced a further 52 NatWest closures.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
Winter Fuel Payments will be reinstated to all pensioners in England and Wales this winter – but will be clawed back automatically from those earning over £35,000 a year, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up. MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis.
Car finance mis-selling update: regulator prepares for compensation scheme – and warns against using claims firms
Payouts for mis-sold car finance could be another step closer as the financial regulator has set out the factors it will consider if it were to introduce an industry-wide redress scheme – though we won't know more about how this will work until after a key Supreme Court decision expected in July. In the meantime, the regulator has warned that you DON'T need to sign up with a claims firm to be included.
Winter Fuel Payments to be extended to pensioners earning £35,000 or less – here's what we know so far
Winter Fuel Payments will be extended to all pensioners with incomes of £35,000 or less this winter, the Government has confirmed. It means nine million pensioners will get the £200 or £300 top-up.
Winter Fuel Payments extension confirmed for this winter – watch Martin Lewis' instant response and his message to the Chancellor
Winter Fuel Payments will be extended to more pensioners this winter – though not to everyone – the Chancellor has today confirmed. However, exact details of who will now qualify still remain scant. Watch MoneySavingExpert.com founder Martin Lewis give his instant response, as well as his key message for Rachel Reeves.
Nationwide Fairer Share: Free £100 bonus confirmed for 2025 – here's who will get it
If you bank with Nationwide, you could get a free £100 paid into your account in June or July as part of the building society's 'Fairer Share' scheme. The bonus will be paid to millions of its current account customers who also have savings or a mortgage with it.
Forced onto a prepay energy meter? You may be due money back as 10,000s to be compensated
If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off.

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Broadband & internet access

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