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Exiting Broadband...if I want to!
So, my broadband provider have been unable to resolve an issue at the junction for some time now and have offered me the option to leave the contract. Do I have to take this offer? Am I just going to encounter the same issue with a new provider because the issue is at the junction, not my home. Also, the provider is side…
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bt fibre instalation
Hi all, After many months bt send engineer to lay cable/ connect fibre. So the cable is laid on its own literally on the surface/ under the pebles. When we questioned it, this is how we do it as this cable is extra strong. however I see it as trip hazard. so should there be a plastic tube dug in that cable goes in? and is…
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Upheaval from leaving Virgin Media and going back to BT Openreach-based services?
When I bought my house, the sellers were already on Virgin Media for cable broadband/phone which comes into the house in one corner of the lounge via some conduit under the flower-bed. They decorated and laid carpet/laminate after installation of a phone socket in the hall and 'F-type' connector box in the lounge for the…
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New Fast Fibre contracts and companies putting Fibre in
In June this year my contract with TalkTalk came to an end they insisted I take Fast Fibre, Open Reach made mess of my neighbours garden, and Talk Talk have not been able to put the original or ongoing contracts onto their systems. I looked at leaving but have found that with the new fibre you have to say Yes or No to…
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Change Broadband provider - two lines to house?
I recently signed up, then cancelled, a move from my current 'copper wire' provider to a 'fibre to the house' provider. It wasn't the only thing that caused me to cancel the move but one thing that came up in conversation, quite by accident, was that the new provider wouldn't remove the previous providers copper wire to…
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Getting local authorities to approval Ultrafast Fibre installs
hello i live in Hackney, east london and run a business. In our area we've literally only just had Openreach install ultrafast FTTP broadband. Checking the deals from BT, Plusnet, Sky Voda... they're incredibly expensive, in part because Openreach charge providers to hire the lines. Ideally I'd sign up for much cheaper…
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What does BT 'nullmb' download speed mean?
I was looking to switch to BT from Virgin (after the latter fairly shoddy customer service). But when I looked up BT Fibre their download speed is listed as 'nullMb'. What on earth does that mean? Maybe the geeks can understand this but there's nothing to explain it. can anyone enlighten? Looks like if I delay further I'll…
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TalkTalk upgrade for no extra cost
Had a second email from talktalk offering a no cost upgrade. "We recently contacted you about arranging your engineer appointment to upgrade your home to a better fibre broadband, as part of a nationwide upgrade. As a loyal TalkTalk customer your upgrade is available at no extra cost. You won’t pay any more than you do…
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BT outage compensation
Hi, looking for some advice. BT Full Fibre connection was completely off for 3 days last week and this morning it's off again. They did agree to give us compensation for last week as it continued past midnight on the second day but are now saying we won't get compensation for the current outage as it's an MSO (Major…
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Sliced through cable leading to Virgin Media satellite dish
I was doing a good turn for a house-bound elderly neighbour by trimming her hedge, and I managed to slice through a cable coming out of the brown Virgin Media box attached to the outside wall. Following the path of the cable, it's one that goes from the brown box to a satellite dish. I was relieved that she can still…
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Social tariff Vodafone
Has anyone used the 73mb social tariff with Vodafone? I saw it advertised in the mse latest email but I called Vodafone and they only seem to be aware of the 34mb speed on the social tariff. That’s far too slow for our household, just wondered if anyone else has used the 73mb plan?
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Moving Home / Broadband setup
I purchased a flat at auction at the start of the month moving in to it in just ten days from now. Thought I'd get the ball rolling and see what broadband options i have and decided I'm going to go with Sky (currently living with parents so don't have current provider). I was going through the order process on sky website…
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TalkTalk retention deals - haggling success?
Hi, My TT broadband contract ends in 3 months. I have 3 of their Eero mesh wifi devices which may become unusable if I switch to another ISP. I am happy with the service I'm getting, but not so happy with the price (and the hike at the end of the contract). Did anyone manage to get a good deal with their retention team…
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BT email address
I am close to the end of my BT broadband and phone contract after nearly 20 years, so I am now considering alternatives. My immediate problem is my email address. I would like to retain my current address if possible. If I move away from BT can I retain my 'btinternet.com' email address or will I have to accept a new one…
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onestream broadband now saying i signed up for 24 months
i received my end of contract notification email to say contract ends nov 19th 2023 i called to say that i wanted to end my contract on this date, i was then told i had signed up for 24 months and the ecn was a mistake, the order on my account says 12 months, i've attached photo, there was also a new order on account for…
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Broadband market dysfunction
Has anyone noticed that now PSTN is being switched off, any new contracts do NOT include a landline. You have to sign up to a 'digital voice' service which is inferior yet seems to cost as much as or more than the allegedly 'hard to maintain' PSTN service. A digital solution should be miles cheaper. Also just in the last…
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BT Broadband Issues
For nearly 12 years we have had issues with wifi connectivity with BT. We are in a rural area on copper cables and there are 17 poles between us and the exchange - fibre not on the plan apparently. Umpteen complaints have been made, poor weather conditions specifically rain and wind cause further deterioration. Openreach…
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End of contract fees
Hi all. I have 6 months left on my virgin contract. I have broadband, phone and tv with them. They have told me it will cost £240 to end my contract now. These fees are not explained or displayed in my contract. Can they charge me these fees if the dont show them? Thanks in advance, Mike.
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Vodafone gift card
ive just signed my mum up to vodafone fibre 2 partly as, on here, and on their site, they're promoting an £80 giftcard, reduced from i think £100 last week on closer inspection im really not sure if she will be eligible for this and would like to ask others what they think ?? T's & C's * £80.00 Amazon.co.uk Gift Card,…
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A warning for the yearly broadband switch
Hi, I'd like to share an issue I have had that could affect many. Not able to work for few months, I've had to be careful with the pennies. So when my yearly subscribtion with skybroadband (now tv) ended they doubled the price as is normal practise these days. I then switched to EE who insisted I had fibre. Two visits from…
