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Impossible to understand Billing! Shell Energy Broadband
Salamat
Posts: 33 Forumite
Just sent this to Shell: "How on earth is an ordinary person supposed to reconcile this with the £1.50 per month increase? Please can you explain in 'Plain English', so that someone with basic Maths, not a Maths Degree, can understand!"
I think the answer is that the increase is for 1 1/2 months = £2.25, but their billing really is incomprehensible!
I think the answer is that the increase is for 1 1/2 months = £2.25, but their billing really is incomprehensible!
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Comments
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It's the way they lay out their bills I'm complaining about! For instance, 'Loyalty Discount' suddenly appears on the latest bill, not something shown on the previous one.400ixl said:Looks like Shell are actually applying it to your final bill price. 6% of £24.99 is £1.50 (or close enough).
No need to be a math expert for that one.0
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