Broadband & internet access

I have just received a new broadband router that has the phone call option with home phone adapter. It is supposed to go live for the phone from this Thursday (could take 24 hours to kick in). I set the broadband up on the day the box arrived and it works fine, I wasn’t sure if I’d need to wait until Thursday for that to…

My 91 year old mother has broadband provided by Shell Energy. She has been without any access to the internet for a month, and to her landline for much of that time. Broadband and landline access was fine for years before this. Four Openreach engineers have called and there has been much confusion over how to fix - it…

I have been having slow broadband issues with NowBroadband for years, hardly ever getting anywhere near the 36Mbs I should get. Having looked at switching, Onestream is the only one I found that has a guaranteed minimum of more than12Mbs. After doing a postcode check with them and not switching, they called me. They said…

Due to their disgusting customer service I gave my cancellation in to them this morning, and they are telling me that I have two routers, when I only have one. I am very careful about the equipment I have and ensure that I always return it as I am aware that they charge otherwise. I have searched my property for it…

I ordered Sky fibre ultrafast broadband 500Mb/s and have a Sky installation date for 4th June. Openreach came around to do some work on the external connection outside my house however when I contacted Sky apparantly there is more work required which is due to take place on 3rd June which could delay my installation. Is…

Hi Everyone, My broadband and telephone deal are up for renewal in the next few days, so I really need to get a move on, on sorting this (I'm a part time student so have been finishing my studies). I'm currently with Hyperoptic where I pay £22pm. I was given the option of committing to them for another 24 months at £27 or…

I’ve been with Youfibre for the past year but unfortunately they don’t provide broadband where I’m moving to. I’m trying to decide between sky and bt and virgin media as all 3 are available. I need a reliable connection and also a fairly fast one as the kids like to play on the Xbox and lag drives me mad. I don’t need a tv…

Hi there, Slightly odd question - understandable if people are not able to advise, but I'm curious what people make of something I have stumbled upon, and if you think it would work. I have an existing BT Broadband contract, which I have had since August 2023. This is on a 24-month contract, set to expire August 2025.…

The 5g Three mobile bb offer in my area is half price for 6 months £22 pm in 24 month contract for 150 mb/s. Unlimited data and Wi-Fi calls. That is more appealing than openreach offer starting from £26 pm for 50 mb/s. I have seen advice on here that buying a second hand router and getting a sim is cheaper. Are there any…

We are about to get an offer from Talktalk to upgrade our present FTTC line to FTTP. The network is currently being upgraded, locally. Now - I am still within contract for another 8 months - so would expect the charge to remain the same, until the contract expires. However I am unsure what the call charges will be after…

I am a Virgin Media customer. They are currently phoning me every 2 days from 0800 052 8675. I am ignoring the calls, but it's still a pain. I've submitted a complaint on their website. Any other suggestions ? Thanks, Tim

I cancelled my virgin tv/broadband account and it ended 12/12/23 but I am still getting billed by virgin for a netflix account, surely this would have been cancelled when I cancelled my account with Virgin, I moved to Sky and get Netflix free with my Sky account, Virgin were not helpful and told me I need to contact…

Im trying to contact a person to arrange someone to install my new virgin tv (old customer but just updated package and tv in different room so cable not long enough). The problem is everything is automated and it keeps asking for my memorable word.....which I dont remember! Im now stuck being unable to speak to anyone to…

I'm with BT & was in contract and everything was totally fine. I don't know if it's coincidental but since my contract with them ended (I'm still with them, just not 'in contract') - things like Netflix / Disney+ buffer where previously they wouldn't. The WiFi isn't as smooth as it was either. For the record the TV is…

Had a rep knock on the door the other day who made me aware of this offer. We're currently paying £40pm for the same thing with Giganet. The £25pm offer with Toob is for 18 months, and offer ends 15th May 2024 (so not long to go). Wanted to share as it seems like a deal too good to be true compared to other broadband…

Hello I am transferring my now broadband. I’ve been offered now fab fibre. There is no open reach socket in the new house. However there is a virgin media master socket. I’ve been given an activation date next week and have the router. Anyone know if an engineer visit is required to fit new master socket. They’ve advised…

Hi all My dad will be visiting the UK for 2-3 months soon, Hull to be precise, staying with my gran who fits not have Internet. He's going to need Internet for this time for his laptop but I'm struggling to find a solution, any ideas? We can't lumber my 99 year old gran with a 2 year contract.. Thank you so much in…

Last month my daughter was out of contract with Virgin Media broadband and they had put her monthly DD up to £56 a month just for internet and she had phoned them up asking them to reduce her payment but the person she spoke to said no. So she cancelled her DD and wrote to them that she was cancelling her contract and her…

Hi, old gal here🥴. Not up on these things. At the mo,I have the full Xl tv and internet package with Virgin (they put in hubby’s name when they took it over from telewest even though originally it was in both our names 😞) we don’t watch most of the channels ..in fact we noticed most of what we watch we could watch on free…

I've just moved into hostel accommodation and am sharing internet with 37 others. This means I can barely get connectivity at a consistent level. I've heard about tethering to my phone, but I'm not sure what other options there are. Can anyone please help? I have done online searches, but they result with how to improve…