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Will Virgin fix my external wall box?
Shall I order the lid myself or report this to Virgin? Internet working fine
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Moving Away from the Well Known Brands - Caution Advised?
Looks like I may be moving to a lesser known company from Virgin Media as unless they can give me an amazing deal, then there is no incentive to stay with them any more. Are there any people who have gone from well known companies to much smaller ones and it's been a fabulous success?
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Broadband provider for big, old house?
Hi, looking to switch from Vodafone to a new broadband provider. Currently on Vodafone super wifi with extenders but looking to switch to bring down the cost and so we can extend the mesh network as Vodafone only limits you to 3 and the house has quite a few dead zones. my question: which provider works the best with mesh…
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BRSK and their telephone poles !
Hi all I am no luddite but others may be aware of a rising number of complaints in the media about BRSK planting their telephone poles everywhere ! They are using their powers under the telecommunications act which essentially allows them to bypass full planning consent to plant their poles and with no requirement for…
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Virgin Package Huge Rise.
My Virgin broadband & phone package has just gone up from £55 a month to £85 a month. Yet a quick check on here shows them offering new customers the same package for £26 a month. I thought this sharp practice had been outlawed ? Anyway - I wont be stopping with them. Any recommendations from experience ? I don't need…
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Virgin Media don't seem to want their box back. Is it mine now?
I cancelled my Virgin Media broadband package in March 2023. After the mandatory 30 day "disconnect notice period" the service finally ended in early April. At the time, Customer Service were quite adamant - on the infuriating webchat function - that I needed to return their box when the service ended otherwise I would be…
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Mislead on new contract verbally agreed 5 days ago - What are my rights?
Recently, (within 2 weeks of the end of my 18 month contract with TalkTalk which ends 3rd Aug) and had been invoiced in advance for the following month when the price goes up radically: I phoned (23rd July) and negotiated a contract which the rep implied was at exactly the same rate as my existing contract, which already…
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Short-term broadband contract & moving
Hi all, We're moving into rental accommodation until we find a house to buy and need to sort a broadband contract. I've used various switching sites and most major providers seem to now lock you in for 24 months. The issue is that we'd like to be moving within 6 months (the initial term of our rental) but where we're…
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Community Fibre
Hi all I have community fibre in my area now and had sales person come to sell it to me, think he said 1 year for free. I did say i am on s contract and have year or so left still. He said there is a loop hole to cancel that contract, does anyone know what that can be so im prepared for when he comes today?
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NowTV Broadband not refunding overpayment
I was on a rolling monthly contract for broadband and inclusive calls with NowTV and before switching from them they confirmed in a phone call that I'd be refunded pro rata for any part of the month I'd paid for after the switch had happened. I switched last month just after they'd taken my monthly payment and when I…
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Updated Find the cheapest broadband discussion thread
This thread is specifically to discuss the content of the updated article: Find The Cheapest Broadband To discuss or ask a question about this article: click the reply button. Or click here to see the old discussion
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Broadband providers with 4G backup
Twice this week my broadband has gone down - only for a couple of minutes. However as i work from home it takes me 15 mins or so before i can re-login to the VPN and continue working. What broadband providers are providing broadband with 4g backup - where the router changes over to the 4G signal if the broadband goes down.
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Virgin Media TV and Landline-only
My inlaws have had landline and basic TV from Virgin Media for a while. They have been switched over to digital for the landline so now also have a router box, which I presumed would be a basic wired one but is actually a wifi router and it is configured with a usual SSID and password, so although they are not paying for a…
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FTTP
Hi I was wonder if any body can help me. My broadband provider is County broadband and its fibre to the house. My contract has run out and I am thinking of leaving. When I check broadband sites it says we don't have fibre broadband.so they will not offer any deals. Can anybody help a I am A bit of a luddite.
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What do I need to move to Full Fibre Broadband from Virgin Media?
So I want to move from Virgin media to a Full Fibre Broadband provider. At the moment I have a coax cable coming into the house and hooked up to a virgin superhub. I don't have any active phone sockets (they were removed and plastered over when we move in) As I understand it, FFB doesn't use the coax cable. How will it be…
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Now broadband price increase with no notice period
Hi all. I have just seen that Now broadband have charged £23.50 to my credit card this month as opposed to the usual £20. When I have logged into my account I can see that the basic service price is now £38.50pm with a £15 discount as opposed to £35pm with £15 discount. I have checked the ‘Messages’ section under my…
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CommunityFibre vs Hyperoptic
Hello, Both providers are available in my area, the doubt I have is how reliable is Community Fibre. Furthermore few days ago I just browsed on Community Fibre website to check availability, earlier booking appointment available etc. and after 1 minute I received a first call (made the mistake to add all my info in the…
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Now-Broadband 'systems issue' anyone else had this, or can advise please?
My son is moving into his own place. He looked at all the broadband deals and Now-Broadband appeared to be the best deal. He did an online booking for an engineers visit and has just received an email from Now-broadband that Openreach have let them down and the only just told them that they can not visit. The email dis not…
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Vodafone / Giftcloud / Amazon / Broadbandchoices giftcard hassle
This post is to highlight the issues I have had trying to claim an Amazon giftcard I was eligible for when signing up with Vodafone through an MSE offer. * 19 May 2021 - Signed up to Vodafone broadband through MSE. Received email stating: If you have any questions or have not received your voucher 120 days after your…
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Freeview plus using tethered mobile data?
I am considering getting rid of Onestream my broadband & landline provider. Without a landline I would plan to rely on a mobile SIM with a generous data allowance. However, I want to retain the ability to access all the functions on Freeview Plus without a landline, including play on demand, pause, rewind etc. I understand…
