Moving house - bringing over now broadband

lunarmoon2030

Hello
I am transferring my now broadband. I’ve been offered now fab fibre. There is no open reach socket in the new house. However there is a virgin media master socket. I’ve been given an activation date next week and have the router. Anyone know if an engineer visit is required to fit new master socket. They’ve advised would need to wait till activation date. If can’t go live then new socket needed. Anyone know if a new socket is needed or not please. I desperately need an internet connection asap. Thanks 

400ixl

Openreach can't use Virgin Media infrastructure.

Now Fab Fibre appear to be a 36mbps FTTC service, so if as you say there is no Openreach master socket then yes there will be a need for an engineer for a new line installation.

Has there ever been an Openreach service to the house?

Ayr_Rage

You may be another unlucky bunny where the owner has ripped out the Openreach master socket and plastered over the cut cable.

Have a look outside, if the lines are overhead it won't be much of an issue, if here is an existing cable in a duct you may find a termination point on an outside wall.

As above, you will need an Openreach line and an engineer to install it.

An engineer would also be required for any full fibre service you may order in the future unless you decide on going with Virgin.

lunarmoon2030

400ixl said:

Openreach can't use Virgin Media infrastructure.

Now Fab Fibre appear to be a 36mbps FTTC service, so if as you say there is no Openreach master socket then yes there will be a need for an engineer for a new line installation.

Has there ever been an Openreach service to the house?

I’ve no idea. The other sockets there are plain so no idea if open reach or not? They advised an engineer isn’t needed and to wait till activation date if it works. If not then yes a visit required. 

lunarmoon2030

Ayr_Rage said:

You may be another unlucky bunny where the owner has ripped out the Openreach master socket and plastered over the cut cable.

Have a look outside, if the lines are overhead it won't be much of an issue, if here is an existing cable in a duct you may find a termination point on an outside wall.

As above, you will need an Openreach line and an engineer to install it.

An engineer would also be required for any full fibre service you may order in the future unless you decide on going with Virgin.

I’m not sure exactly what I would be looking for outside. There’s a few cables to the house outside including a satellite dish!

Ayr_Rage

Are other houses served by telegraph poles for their phone lines?

Is there a small box on an outside wall marked BT or Openreach with a cable coming up from below?

iniltous

Chances are there was an Openreach socket , it may still exist, you just don’t know where it is , but as stated it’s possible a previous occupant removed it ( some Virgin customers remove them assuming that they would never use anyone other than Virgin , not thinking about what the next occupants may want ) 
If you can’t find an Openreach socket , Now may automatically detect the line not in service and send someone or you may have to report an ‘early life failure’ , some providers send a text along the lines of ‘you should now be working, if not ring this number ‘ 
If you are served underground and the wiring has been removed then it may not be a simple fix , possibly requiring excavation to expose the cable outside the property and connecting a new piece of cable to a new block  on the external house wall , then running an ‘internal’ cable to a new socket inside 

lunarmoon2030

Ayr_Rage said:

Are other houses served by telegraph poles for their phone lines?

Is there a small box on an outside wall marked BT or Openreach with a cable coming up from below?

There’s an old socket with no BT or open reach logo or any other logo. No box outside but there is a telegraph pole 

JSmithy45AD

lunarmoon2030 said:

Ayr_Rage said:

Are other houses served by telegraph poles for their phone lines?

Is there a small box on an outside wall marked BT or Openreach with a cable coming up from below?

There’s an old socket with no BT or open reach logo or any other logo. No box outside but there is a telegraph pole 

Is there a line running from the pole to your house? If so can you track where it enters the house and see if there's a socket on the other side? If there, does the socket have a square hole, probably with a sliding small cover over it?

iniltous

As stated , if a telegraph pole provides service to your area , is there a wire from it to your house ?, if there isn’t ( but should be ) then you probably won’t be in service on the date Now stated as a visit would be needed to install a new wire from the pole etc, if there is dropwire, then as stated , follow the path of the wire to where it enters the ,  normally the socket is close to where the cable enters the building.