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TalkTalk Fibre update _ my experience
They wrote to me offering Fibre upgrade, "no change to cost, contract or add ons." I know they have to do this at some point, so why not. We agreed a date, Openreach used rods to thread the cable a very long distace (50m) whilst the copper was still in place, which was just as well because there were problems at their end…
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BT : are they pulling my chain?
Email from them today: (apologies for spacings, can't get rid of 'em) Hi, We want to let you know your following contract with us is ending soon: You're currently paying: £31.95 a month for Fibre 1 including Call Plan and that will change to £38.95 on 12 October 2022 We always want you to get the right package at the best…
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TaikTalk Fibre 35 contract ending 13th October, planning on changing provider
I had an email from TalkTalk on 16th September saying my contract ends on 13th October where I can renew with them before then for 24 months for £24.00 a month (currently paying £24.00 a month) or I can go out of contract but will pay £31.96 a month. In the email it says: "After your contract ends, you can change to…
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Changing BT contract timeline / Keep email
Hi, I want to move from BT to Plusnet - I have 31 days left on my BT contract. I am just wondering when I should start the transfer/cancellation process, so I don't get charges for leaving early or paying more for the price rises to current BT contract. I am also using BT (old yahoo email address) and don't want to lose…
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Can I still change contract 11 days before the old contract runs out?
Hi, I've totally forgot about that one: We are currently with Sky (Superfast, not Fibre/FTTH), contract is renewed 01 October. Renewal via Sky would result in another 18 month contract if I see this correctly. We would like to change to Vodafone Superfast 2, which is ~£10 less per month than Sky (but faster), plus a £120…
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Virgin new customer deal
Hi, my Virgin broadband deal is about to expire and they have quoted me £47pm to continue (I'm sure I can bring this down by ringing them). They are offering a deal where is effectively £18pm for double the speed I'm getting, but it's for new customers that haven't been with Virgin in the last 12 months only. Would anyone…
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Good Offer from BT.
My contract was due for renewal. About three weeks before contract end, I received an unsolicited offer for Fibre2 for £29.99 (£19.99 Line rental £10 BB). This was the price I signed up for over four years ago, so I renewed. I have since renewed my Line saver for £219.89. This effectively cancels any price increases that I…
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EE - Landline and Broadband problem
Not sure what else to do if anything. My Broadband has started cutting out when the phone rings. I know this as my Alexa Dot, that I listen to the radio with stops working during calls and then reconnects a few minutes later. This has only been happening for just over a week. The old phone had the message “check line”,…
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3 lines via pole to house - 2 'disconnected' - impact on broadband speed?
So at some stage 3 separate telephone lines have been connected to my house. This was in 90's. This is from a telegraph pole - poles are at frequent intervals along our road in a city area. Cabinet is fibre to cabinet. I am 3 houses down from cabinet. The advertised download rate is up to 100mgb. Doing a speedtest (not…
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BT Home Essentials
My Broadband contract with BT was expiring on 16/11/2022. So I was looking for a new contract. I started of with BT and for the same contract, 50Gb, they wanted to add on a whacking big increase. Enter 'MoneySavingExpert' where I stumbled across something called 'Home Essentials' which I'd never heard tell of before I…
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BT Issue
Got this message from BT Hello, BT here. We're sorry but we've had to move your activation date because of essential engineering work. We'll be back in touch with an update as soon as possible. While you wait to be connected you can access free wi-fi by using our BT Hotspot app. For more info visit: bt.com/app anyone else…
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Vodafone Superfast with voucher deals
I'm trying to sitch broadband and on searching on Money Saving Expert for deals in my area am offered Vodafone Superfast 100 for £25/month with a £200 voucher deal (Amazon/Sainsbury's/M&S etc.). Deal ends 10.55 on 15th July, https://www.moneysupermarket.com/broadband/providers/vodafone/. I get redirected to the Vodafone…
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Slowest House On Street
Am looking to move and found a house but when checking broadband it seems all other houses in the street can receive double the speed? Anyone able to explain why this is or what I could do about I?
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BT's Social Tariff
My contract with BT is ending 16/11 and that's 50Mb at £31.95 with the price staying as it is now. For an extra £8.04 they were offering 150Mb However, having looked at advice here I feel I might qualify for their social tariff (guarantee element of pension credit). There are two offers on the table 36Mb plus 700 minutes…
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Sky Broadband Home Internet Restrictions
Hi I wonder if anyone can help. We have 3 teenagers who game all night long until the small hours after we have gone to bed! We have Sky Broadband but cannot figure out how to control the times of when it shuts off. After some research we found there was an app called Sky Buddy but this has recently been withdrawn. My…
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How to get out of BT contract
My husband died 3 weeks ago, and I am now to live off just my own pension. Looking at all my outgoings my BT Bill is the largest, for landline, broadband and 1 mobile. Because the contract is in my name, BY want nearly £700 To cancel the contract. I have told them I cannot afford this monthly bill of £65, I have been told…
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Fast broadband options (London) other than Virgin - twist or stick?
We have Virgin M350 Fibre broadband and are now out of contract, so looking at other options to save money and possibly improve the service. £36/month currently. It's fast, some of the time, but not that reliable, and especially annoying on Sunday nights (though maybe any broadband would be). Two adults, some home working,…
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Anyone know what's going on with WeFibre (Telcom spinoff)?
I was wondering whether anyone on here has had FTTP supplied by WeFibre or any of the other Telcom spin-offs (BeFibre, etc). They've offered to supply Fibre to Property under the Gigabit voucher scheme and we signed up a couple of years ago. Now they finally seem to be running cabling in our West Yorkshire village and "1…
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EE broadband price increase next March
This discussion was created from comments split from: New to the Phones & TV board? Start here.
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Utility Warehouse Cooling off Period
Hi, At the end of July we signed up to a bundle of services with UW (energy, broadband and mobile). While the energy and mobile went fine and switched quickly, the broadband did not. Late August we finally got an email stating the following: Your landline and Ultra broadband will go live on 05-09-2022. It also stated:…