New FTTP Broadband Slower Than Expected

Southscot_Gaz

I've just had a new full fibre connection installed (FTTP) and the speed is nowhere near what was promised. I want to ask, does anyone know if it takes time for a new connection to settle out like the old ADSL/VDSL (FTTC) ?

matelodave

How are you checking your speed. Using wifi (5ghz or 2.4ghz) or with a cable connection to the router

We've had FTTP for five years now with 3 different providers and they've all been up to the quoted speed using both wifi (at 5ghz) or cabled direct to the router.

2.4ghz wifi is still only around 50% of the speed that we get at 5ghz which ever router we've used.

Dont forget that even if you've got a higher speed connection, its still only as good as the server that you are downloading from

jbainbridge

As above. Start by testing with an ethernet cable. You should also get a good result with 5ghz wifi .. but expect it to diminish as you move away from the router.

Ayr_Rage

FTTP services give you the full speed from the word go unless there is a fault.

There is also the issue of device adapters, both WiFi and LAN.

Even if you have 1 Gbps into your home then you won't get that at a device that has a 100 Mbps LAN card or like my older mobile that maxes out at 433 Mbps link speed on its 5 GHz WiFi and only 135 on 2.4 Ghz

tghe-retford

I found that the speed I paid for with FTTP was achievable (and then some) on day 1.

We've reached the problem which others have correctly identified where the limiting factor, particularly now that higher than 1Gbps Internet packages are being launched, will be the customers devices, cables, Wi-Fi and network throughput. Many devices sold today only have Gigabit Ethernet connections, including expensive multi-thousand pound gaming laptops. And networking devices that can cope with faster speeds than 1Gbps are out of the reach of the average consumer.

I expect many more complaints on forums and to the ISP's customer services from people who don't know about these limitations, may feel fobbed off and won't accept that the issue is at their end.

Southscot_Gaz

Suddenly, without doing anything, the service is now what I was promised. I think the line speed was being throttled at the exchange or elsewhere and that it was somehow reset to the correct value.