Broadband Contract and Section21

Noidea9001

Hi,
I've been trying to discover people's rights regards having a current broadband contract and been issued a Section21 eviction notice.
My daughter was was renting accommodation in Cheltenham. The flat owners had fallen behind with their mortgage payments and the flat was repossessed. 
My daughter then received, from the mortgage provider, a Section21 notice stating she had to leave the property by 1st May 2023.
She decided to move back to Bristol and started notifying her utility providers that she would no longer need their services at this address as she had received a Section 21 notice.
All was fine except for her broadband provider, Virgin Media. They are insisting she to pays over £200 as she is still in contract.
This appears extremely harsh as she had no control regards the eviction.
She won't be able to use the provision at this address and is moving to a property where she does not VM broadband - therefore moving the provision is not an option.
I've been trying to search for similar issues, with any Telco Provider and Section21, but have had no luck.
As a VM customer, for over 20 years, I even tried calling VM for some clarity. They informed me VM do not have a specific policy in place regards customers who are issued a Section21 and are forced to leave a property.
Any information or advice will be greatly appreciated.
Thanks. 
 

littleboo

"She won't be able to use the provision at this address and is moving to a property where she does not VM broadband - therefore moving the provision is not an option."
What does the BIB mean? If she is moving to area that VM don't cover, then there is provision to exit the contract penalty free
Otherwise however, unfortunately there is no specific arrangement for her situation - its not her fault, but neither is it VM's

Neil_Jones

Noidea9001 said:

Hi,
I've been trying to discover people's rights regards having a current broadband contract and been issued a Section21 eviction notice.
 

A section 21 is pretty much irrelevant for these circumstances unfortunately.  Not Virgin's problem your daughter is forced to move.  as above a need to to leave Virgin because you're moving (by choice or otherwise) to a property they don't supply has an option not to be charged exit fees.

HampshireH

This is something everyone who rents should take into consideration. There is always the possibility the rental won't last the duration of the contract.

It isn't Virgin Medias fault. (And they certainly do have their faults but this isn't one of them)

MarkODUK

early termination fee applies, and how to get round it if you have 3 months or more left on the contract

Your right to cancel If you wish to cancel your Virgin Media services you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you receive your contract. By approving your order, you are also agreeing to your services starting as soon as possible. If you cancel during your 14 day cooling off period you acknowledge that you will have to pay for the supply of services that you receive. Outside of your cooling off period, if you want us to stop providing the services you will need to give us at least 30 days’ notice as set out in Section N (or Section O if you are an Oomph customer) of the terms and conditions.

so when you change your contract they issue with a new 18 months and in the first 14 days of the new contract you have the right to cancel without penalty, 

make a change to your contract remove or downgrade a service and take a new contract 
the new contract will kick in to play 30 days from the request
you then give notice once the new contract starts and be in the 14 days and there will be another 30 days 
the most you will pay is 60 days or 2 months

flaneurs_lobster

MarkODUK said:

early termination fee applies, and how to get round it if you have 3 months or more left on the contract

.......

so when you change your contract they issue with a new 18 months and in the first 14 days of the new contract you have the right to cancel without penalty, 

make a change to your contract remove or downgrade a service and take a new contract 
....

Doesn't work for the reason you have given above (and then contradicted in the same sentence). You are not taking out a new contract, you are amending the terms of the existing contract. 

If you amend the terms and then give notice then the contract reverts to the terms that were already in place.

MarkODUK

flaneurs_lobster said:

MarkODUK said:

early termination fee applies, and how to get round it if you have 3 months or more left on the contract

.......

so when you change your contract they issue with a new 18 months and in the first 14 days of the new contract you have the right to cancel without penalty, 

make a change to your contract remove or downgrade a service and take a new contract 
....

Doesn't work for the reason you have given above (and then contradicted in the same sentence). You are not taking out a new contract, you are amending the terms of the existing contract. 

If you amend the terms and then give notice then the contract reverts to the terms that were already in place.

if the contract was amended the term would continue, it would have been 8 months in my case.
virgin end the existing contract and start a new one when you change your package. 
the 14 day colling off period applies
the call handler advised me as part of the script when I took the new contract, 
you can not cancel until the new contract has started which is 30 days from the request pre contract generated and accepted.
I will find out on the beginning of June if it worked for me. 
 

flaneurs_lobster

MarkODUK said:

flaneurs_lobster said:

MarkODUK said:

early termination fee applies, and how to get round it if you have 3 months or more left on the contract

.......

so when you change your contract they issue with a new 18 months and in the first 14 days of the new contract you have the right to cancel without penalty, 

make a change to your contract remove or downgrade a service and take a new contract 
....

Doesn't work for the reason you have given above (and then contradicted in the same sentence). You are not taking out a new contract, you are amending the terms of the existing contract. 

If you amend the terms and then give notice then the contract reverts to the terms that were already in place.

if the contract was amended the term would continue, it would have been 8 months in my case.
virgin end the existing contract and start a new one when you change your package. 
the 14 day colling off period applies
the call handler advised me as part of the script when I took the new contract, 
you can not cancel until the new contract has started which is 30 days from the request pre contract generated and accepted.
I will find out on the beginning of June if it worked for me. 
 

Well if it works then all VM contracts are meaningless since they can be broken at will by the customer at any point in their duration.

Good luck, let us know how it goes. 

MarkODUK

worked for me 8 month contract cancelled in 60 days

iniltous

If you take a new contract ( while still within a new minimum term ) and cancel , the terms of the original ‘contract’ are reinstated, it’s as if the new contract and it’s terms never existed, as already stated , it would render any and every contract pointless if all that was needed to escape penalty free was to sign up for a new minimum term then simply cancel within the ‘cooling off’ period , if you have benefited by doing this , it’s an exception rather than the rule.

MarkODUK

iniltous said:

If you take a new contract ( while still within a new minimum term ) and cancel , the terms of the original ‘contract’ are reinstated, it’s as if the new contract and it’s terms never existed, as already stated , it would render any and every contract pointless if all that was needed to escape penalty free was to sign up for a new minimum term then simply cancel within the ‘cooling off’ period , if you have benefited by doing this , it’s an exception rather than the rule.

worked for me my girlfriend my mum and a co worker.