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Forced to use Virgin Media Broadband
I have a Virgin Media Wall Socket at my flat, its a 3 year old new build but feel I am being forced to stay with Virgin only because it was installed when the flats were built. So I can't do anything about price hikes. Is there any way for me to get an option where I can choose which provider I can go with, surely I should…
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Broadband Price Increases and CPI
MSE latest posting on home broadband prices increases for both monthly and 24 fixed term contracts warns of unavoidable "annual" price rises up to "17%" this year, et al.. I do not accept this is legally possible to impose during fixed price contracts. Yes, I do agree that internet suppliers has intentionally disguised…
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Vodafone Broadband Renewals - A Dire Tale
Before I start I must say that I have had 5 tears with Vodafone and after initial hiccups (BT Openreach, so Vodafone said). I have had no problems since until this. I write this after having several discussions with Vodafone about my renewal. Firstly a general complaint about what they are supposed to do 10 - 40 days…
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Confused by Virgin price rise
So like many people I received a letter from Virgin to say that their prices are increasing. As I was away a lot this month, I didn't really have the time to deal with it. I've now noticed that the letter says I can change or cancel my package any time before the 17th of April without cancellation fees... Oops. I am…
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When is superfast fibre not all that fast
Dear All, in August 2022 I entered a 2 year contract with BT for Halo 3 superfast broadband. The speed to my router is around 135, as per the contract. However, my devices (laptop, tablet and phone) can only receive upto a maximum of 50 mbps. Thus I am paying £30+ per month for speeds it is impossible for me to achieve. I…
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Which BB suppliers will be available to me next year?
Our Plusnet BB contract is due to finish next month, we are currently on FTTC getting approx 69Mbps download speed. I have no real compliants about the service we receive. Looking on the PN website I can now get 145Mbps FTTP service for about £27.00 per month on a 24 month contract, or I can extend my current contract for…
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Plusnet new contract value ?
I just renewed my Plusnet broadband contract and so you could say I sidestepped the recent cpi increase until april 2024 which may be a issue with a 24mth contract? New contract is 24mths, 64-72Mbps at £24.99 a month with a £75 cashback card yet to arrive . I wondered how this compares with current broadband deals with…
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TALK TALK
HI, so the household broadband is under my mums name. my mum is vunerable .when my mum attempts to log in on talk talk she cannot remember her password as she hasnt had to log in for 2 plus years. so, it then requests to get a link sent to her email but it keeps stating email not recognised so we are completely stuck…
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Humax freesat 1000s 500
Hi ,Freesat box is not recording properly, either dosnt record at all or part records anything from 6 mins to half hr or does it all! Have unplugged etc and contacted humax for their few suggestions . Do I need a new box in which case what as they don’t make them any more ? Or do I need Ariel man To check dish, dish was…
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Can't access Virgin media email
Hi all. I haven't been able to get past the sign in page for Virgin Media now for 5 days. Everything I try, including reset password, takes me back to the main sign in page and I am getting really frustrated. Initially I put it down to the main outage that happened last week, but I still can't access it. Even the 'help and…
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upgrading from bt basic to vodafone essentials
hi my mother has been on basic for years now but we are finding as she now streams a bit more that her basic speed and capacity are affected that we were thinking of going onto Vodafone essentials with the better speeds, after seeing martins post on the main site. any opinions on this ? Thanks
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Can they increase the price
I signed up for new broadband provider in Nov last year but didn't actually get moved until March 2023. In February I had an email to say my price was going up by £NULL in March. However they have put it up saying they apologies for the error in the email and the price has increased as per my contract. As I didn't have the…
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Virgin only option?
We recently cancelled our virgin broadband(about 3 weeks to run)and signed up with Now. Problem is openreach came round and said though we have a wire coming from their box it seems to have been cut off just short of the house. It is under our quite new driveway so no chance we will let them dig that up.We should receive a…
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Kcom
Hi, we are with kcom in the hull area and we cannot change. But can we buy the line out and go with another provider? Or is this impossible? Any help would be good
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Humax box
HI, I have just cancelled my Virgin TV package and was considering a Humax box to record on. The one my other half wanted was the Humax Aura 4K 1TB, but the reviews are not brilliant. We wanted a box to record up to 4 and to be able to watch another one. Is anyone using this box atm please and can advise me?
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Which providers still provide copper phone connections?
Hi. I'm helping my father switch providers to save money however he'd rather keep his standard phone line for calls rather than change to digital voice or similar, I know that he will soon have no choice but at the moment he would rather keep it, so which providers still provide this?
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Can I combine social tariff's from 2 providers ?
Hi I'm at looking at sorting a disabled family member's broadband, TV & home phone
out. There with Virgin Media at the moment and I've just figured out I can
transfer them to a social tariff getting broadband & stream for £20 a month
with a rolling 30-day contract. However, there is no inclusion of a phone line in any of…
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Talktalk BB without phone
I'm trying to find out whether TT offer a broadband only service at all, rather than me just not using the phone side of things.I've noticed that BT are advertising one for £ 30.99 .. I actually gave up my home BB as the monthly cost kept rising. I thought that using my mobile (Tesco) as a hotspot would be ok but It's…
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Wifi Virgin
Hi I've recently got virgin broadband, one of my rooms has terrible wifi. When I speak to them they try to just offer me to buy pods and other things. Has anyone got any suggestions or success to get a free booster device.
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Vodaphone increase more than 10%
I have received notification that my vodaphone broadband will increase by 13% + 10% CPI and 3.9% for there continued investment. I’m still in contract am I able to leave as they have increased more than the expected CPI?
