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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Utterly confused about broadband
If I switch to another provider, will I lose my handsets and router? Why am I paying for a landline with BT when apparently I don’t need one. If I cancel the landline, will I lose my landline number. I am absolutely bewildered and befuddled by the complexities of all this. Is there a technical forum that will explain it…
Made to have Full Fibre Broadband
BT Broadband Package up for renewel. We've had no problems but seem to be paying a fair bit with TV added (basic) & monthly unlimited landline usage payment (which we need to keep). On contacting to see what they can do for me, I am informed that to stay on the Fibre Halo 3 I would have to pay £3 per month more. No extra…
Talk Talk price increase
Anyone else been hit with a price increase from Talk Talk today? The time and effort I spent last month negotiating a new 18 month broadband deal, that I was happy with, has now been negated a month later, by a £2.98 a month increase. Which is all in line with my terms & conditions. Comes across as one big rip-off, and…
Fraudulant BT price hike?
Just had a letter from BT to my frail 94 year old Mum. It details the new price hike of 14.4% but erroneously applied it to her pre-paid line rental saver, making the hike about 30%. It took about 3 hours on the phone to BT and conversations with several clueless people to try to correct this. Have raised a serious…
Backup to BT broadband
We currently have BT broadband Fibre 2 in our home - full fibre not available in this area. A few months ago, there was some network outage (in our local area) which meant that Openreach had to undertake some emergency repairs. It took several hours for the issue to be fixed. Going to libraries etc is not really helpful…
Stick with virgin or move to city fibre?
As many others have had received the £7 increase notification for virgin media. Currently pay £24 for 100mb. Started to look at the other full fibre options and Vodafone can offer me £32 for 950mb or £26 for 500mb. rang virgin to cancel and they talked me into staying and have increased our speed to 500mb for £30 a month.…
New build house - new line?
Got a new build house that has no connection. The developers has put piping down for the cable to be pulled through to the house. I ordered Virgin Media as I need the speeds but its taking forever. Looking for the cheapest solution for Broadband in the meantime. 4G/5G is a no-go because the signal isn't good enough. I…
When to Take Out a New Broadband Contract
Hello All, I am trying to understand WHEN the optimal time to take out a new broadband contract before an existing contract comes to an end. Optimal means best for the pocket i.e. * No time / minimal time double paying for two contracts paying * No early exit fees * No/minimal time out of contract paying a higher rate. I…
Virgin Media - Price Increase - More than 50% - Retention Deals ?
A family member is currently paying £13.83 with Virgin Media for 125Mbps Broadband only service but received the price notification letter stating that this will be going up by £7.00 (an over 50% increase). Before they try and put in their cancellation request, what price have people been managing get for such a service ?…
End of contract with bt
phoned up bt at end of contract in 2 week was offered full fibre 100 £10 anytime calls £8 + line rental and a£50 gift card 24 months contract at present I am on fibre 2 +telephone calls and line rental for £14.11 which is going up on 1April by£4.90 he said if I take out contract now there will be no price rise this year…
Expired Contract?
Hi morning everyone. I'm with BT broadband my contract expired in Feb and the price increase by £6 per month. Obviously the cpi increase comes in April whihc is another 5 or 6pounds again. My question is should I look to switch now to a new provider or wait it out until after 1st April to allow the offers/prices to settle?…
BT Essentials Broadband
Mum is upgrading her TV and we are looking to paying for her to have broadband in the hope she can have a smart TV and access more channels and opportunity to catch up and download. Several years back BT said the speed offered then would not be consistent with downloading as too slow and might take hours etc. Now it…
Virgin price increase
I have just had a letter from Virgin Media regarding a price increse to my contract. My contract is for 18 months, of which only 12 months has been used, 6 months left to run. I had arranged to leave Virgin before this contract, but was persuaded to stay. They offered to lower my bill (£104 a month) to £27 a month for the…
Virgin Media - No Account Access (Absolute NIghtmare!)
Hello, Last year sometime I lost my password for Virgin Media and was locked out of my account. I've been trying to get a password reset link sent to my email address ever since! It sends but constantly says 'link expired' when it comes through - even if it arrives straight away. So, I tried phoning them only to be told by…
Virgin price hike
Virgin sent price hike letter informing me of £7.00 a month increase. Considering I only pay £31 at the moment this is more than 13.9% announced. Call centre useless, asked to be transferred to disconnect team. Low and behold got an immediate 50% reduction on £7 increase. What a scam. Be warned especially the vulnerable…
Mid Contract Broadband Price Increase by Virgin Media
Hi, I am currently mid way through a fixed price18 month TV/Broadband contract with Virgin Media. They have sent me a letter today saying that they are increasing the price by £9/month before the contract ends. Can they do that?
BT broadband cancellation
Hi all I received a letter from BT my broadband is going up by £4 a month in April but my contract does not expire until Feb 2024. Can I cancel my BT broadband without paying a penalty ? Also if I do decide to stay with them if I can negotiate a new deal should I wait until after April when the new increase kicks in or…
bt line rental saver
I have complained to bt about the price increase applied to the line rental I have already paid for . They closed the complaint before it was confirmed but on the phone said they were unwilling to do anything about it. It seems BT have accepted being in the wrong so why are they not prepared to do the decent thing and make…
Virgin media.Future rises on new contracts
My current 27 pound broad band package that was renewed last Novemver is going to increase by 9.50. A 13 percent rise would have been bad enough but this is over 30 percent but seems they do it on package price not what the price you pay is. How can they justify that I have been upgraded free due to bad service then…
Is this a scam
Yesterday I cancelled my BT landline and it will disconnect in 30 days time on 11th April.Yesterday afternoon I received the following email from Sky, it looks genuine and uses my Christian name saying my Sky broadband service will stop on 11th April.Obviously I am worried sick about this but don't want to phone that…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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