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TalkTalk (Talk Talk) Have Completely Messed Up and I Need Advice about VOIP or similar Phone Options
Hi, I
have just got a new TalkTalk account. But TalkTalk
have screwed up my order which was meant to include phone calls, which TalkTalk
did not supply. So I
am now unable to make or receive any phone calls. TalkTalk
says I need to cancel the account and get a new account with their own VOIP (which
I did in the first place…
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Plusnet contract ending, house move in couple months..
Hi all, Received email from Plusnet - BB contract ending 26 April, and then price will go from 21.50 to 46.17 . They can offer me an 18 month contract @ 21.99, but i am in process of moving house, hopefully completion will be early June. So i dont want to get stuck in another contract prior to house move ( unless they can…
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Vodaphone Fibre, inflation increase doesn't seem right?
I signed up at £24pm for 2 years. Contract says: "Future charges: Each April your monthly plan charge will increase by the consumer prices index (CPI) rate published by the Office for National Statistics in January plus an additional 3.9%." ONS says:"CPI inflation was 10.1% in January 2023" The latest bill shows the new…
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Sky Broadaband Price discrepancy V's MSE offer
Just compared some broadband prices on MSE and there's an online exclusive (that also comes up on other comparison sites) for Sky Superfast Broadand at £26 a month, this is advertised as on offer until 13th April...however when I click through and get to the Sky side it offers the package at £30 a month? I'm aware…
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2 years Home Broadband with Vodafone price increase in April 2023.
I had my Vodafone broadband for 2 years contract since January 2022 for paying £20.50. However, I received the bill today, saying my April 2023 bill is £23.45 instead of £20.50. is there any problem with it?
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Talk Talk issues
hi, our talk talk broadband has been incredibly inconsistent, droppping for hours at a time. We logged each issue with 'technical support' have apparently had the issue resolved numeroustimes only for it to reoccur days later talk talk customer support is awful; the online account barely works - cant view bills or anything…
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new provider, new line?
i am trying to sign up for a new broadband/phone line contract but they say i need a new line. there is nothing wrong with our line, why should we pay for a new one?is this normal? It's bad enough having a router we don't need (£6) but why a new line (£60)?
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Virgin Media Cancellation
Hi, I tried to renegotiate my contract as a result of the 1st May 2023 increase. My contract is up in Nov 23. . I am not very good at these things and I accepted a £6 discount which effectively cancels out the £6 a month price hike. Have now realised that I could leave Virgin and go to Vodafone for a far better deal. My…
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EE Full Fibre Broadband - More Expensive
So how do we find out when an area is going to be switched to full fibre?! Despite being sent an email from EE today telling me I was out of contract and could switch to a lower payment from £29.69 to £26.00 a month. I attempted to upgrade my account online which didn't work, flashing up a notice that it was a fault their…
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Switching from VM to VM
Hi, I used to be with VM until June 22, did not extend my contract and instead my partner then took out a new package which was cheaper and we continued with VM that way. We pay £28pm for M250 broadband only (deal included £50 cashback and a £100 Amazon gift card). I have now received a letter from VM saying that my price…
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How can I increase my internet speeds on my laptop and mobile.?
I have a HP 15 bw-069na laptop and a Samsung Galaxy A12 mobile connected wirelessly to my Virgin Media Hub 3. My ethernet connected speed when I run an internet speed test on my desktop is in excess of 130 Mbs but it is only 45 Mbs on my laptop and 30 Mbs on my Samsung Galaxy A12 mobile. How can I increase my internet…
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Cancelling Fibre To The Cabinet to try 5g Mobile Router
I like the idea of using a 5g router to replace my current provider. I would like to cancel my current contract when it ends and switch to a 5g router using a monthly contract sim. If it doesn't work out I would need to return to a new fibre contract at a later date. Will I still be able to take advantage of the current…
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Problems with moving from BT to Sky
My father who's 94 is currently paying nearly £100 per month to BT plus £57 a month to sky. Over the weekend we managed to get a really good deal with Sky but that was after we'd agreed a new deal with BT. BT said we had 14 days to change our minds so didn't think it would be a problem. So, we get a call from Sky today…
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Shell Energy Amazon Reward voucher
Hi I'm after some advice I signed up with Shell Broadband as they had a £100 Amazon voucher deal which I was told you'd get sent automatically after a certain amount of time I received an email saying ' thanks for registering for the reward' and asking to click the link to go onto another 3rd party website to make sure '…
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Sky broadband
Hi all, sure this has been asked but can't find much on the search. My current broadband contract with Sky (66mb) ended last week and has jumped from £26pm to £35.50 with a possible rise to £39.50 next month. The cheapest/best deal at my specific address is also with sky at £26pm and £70 cashback for new customers only. As…
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Getting out of Broadband Contract Early
I would like to move my broadband away from BT to another cheaper provider. I am half way through a 2 year contract. I am planning to upgrade to a "new" 2 year contract and then cancel it within the 14 days. Then I can get a new customer offer from an alternate provider. The downside might be that I would be without…
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No broadband available to my address from anyone
Had a problem ordering Sky broadband recently so thought I'd try Now but it came up as unavailable, tried Vodaphone, Openreach, other suppliers and checkers all say not available. I've just moved into the house and there is an Openreach box on the wall and previous owner had a Vodaphone hub. Oddly my neighbours addresses…
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Vodafone broardband
Hi, I’m with Vodafone broardband and recently decided to move to Virgin. I put in the request and then after a couple of days had second thoughts. I’m now in a circle of hell trying to get Vodafone to cancel the cancellation but despite daily emails from them telling how easy it is to reverse the decision if I’ve changed…
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OFCOM: How to FREEZE your Broadband inflation price rise without switching
I was disappointed to see the offers on Broadband today, they all seem to be up-sells to 60mb+ because all lower speed deals are magically priced at the same £19 or thereabouts, well I was not going to do be conned into that. I decided to follow the advice of Cristina Luna-Esteban, Ofcom’s Director of Telecoms Consumer…
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Virgin - Breach of contract with price increase?
I've had the message all Virgin Media customers have had announcing the price hike. Just two months ago I was out of contract and negotiated a new deal for the next 18 months. I agreed a contract with them for a fixed monthly fee for the 18 month period. Now they say pay more, or leave, if you don't like the new terms.…
