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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

BT Essentials Broadband
Mum is upgrading her TV and we are looking to paying for her to have broadband in the hope she can have a smart TV and access more channels and opportunity to catch up and download. Several years back BT said the speed offered then would not be consistent with downloading as too slow and might take hours etc. Now it…
Virgin price increase
I have just had a letter from Virgin Media regarding a price increse to my contract. My contract is for 18 months, of which only 12 months has been used, 6 months left to run. I had arranged to leave Virgin before this contract, but was persuaded to stay. They offered to lower my bill (£104 a month) to £27 a month for the…
Virgin Media - No Account Access (Absolute NIghtmare!)
Hello, Last year sometime I lost my password for Virgin Media and was locked out of my account. I've been trying to get a password reset link sent to my email address ever since! It sends but constantly says 'link expired' when it comes through - even if it arrives straight away. So, I tried phoning them only to be told by…
Virgin price hike
Virgin sent price hike letter informing me of £7.00 a month increase. Considering I only pay £31 at the moment this is more than 13.9% announced. Call centre useless, asked to be transferred to disconnect team. Low and behold got an immediate 50% reduction on £7 increase. What a scam. Be warned especially the vulnerable…
Mid Contract Broadband Price Increase by Virgin Media
Hi, I am currently mid way through a fixed price18 month TV/Broadband contract with Virgin Media. They have sent me a letter today saying that they are increasing the price by £9/month before the contract ends. Can they do that?
BT broadband cancellation
Hi all I received a letter from BT my broadband is going up by £4 a month in April but my contract does not expire until Feb 2024. Can I cancel my BT broadband without paying a penalty ? Also if I do decide to stay with them if I can negotiate a new deal should I wait until after April when the new increase kicks in or…
bt line rental saver
I have complained to bt about the price increase applied to the line rental I have already paid for . They closed the complaint before it was confirmed but on the phone said they were unwilling to do anything about it. It seems BT have accepted being in the wrong so why are they not prepared to do the decent thing and make…
Virgin media.Future rises on new contracts
My current 27 pound broad band package that was renewed last Novemver is going to increase by 9.50. A 13 percent rise would have been bad enough but this is over 30 percent but seems they do it on package price not what the price you pay is. How can they justify that I have been upgraded free due to bad service then…
Is this a scam
Yesterday I cancelled my BT landline and it will disconnect in 30 days time on 11th April.Yesterday afternoon I received the following email from Sky, it looks genuine and uses my Christian name saying my Sky broadband service will stop on 11th April.Obviously I am worried sick about this but don't want to phone that…
Drop in Broadband Speeds on offer
Been searching for some new deals recently with broadband providers as I am considering moving from BT. I've been doing that on and off actually for a couple of months and always the fastest speeds available to me were about 55 - 59mbps, that's what the providers always said I could expect to get on average. Just done some…
Which broadband service provider?
Hi there, After renovating my house, I'm looking to install broadband for the first time, and I'm finding the options overwhelming. I live alone, and work from home full-time (9-5, Monday to Friday, occasionally on the weekend). Apart from that, I would say I use the internet moderately - I mostly watch stuff on YouTube. I…
Inconsistent broadband speed availability
Hi I'm possibly looking to change broadband suppliers. Over the past few weeks I've been to a few well-known websites including BT and Plusnet. They ask me for my postcode, and then they tell you the various packages that they can offer you. Sometimes I'm offered a wide range of packages going from slow (3.5-6mb) to…
Am I stuck with Virgin Media if I want Broadband?
Any advice on my options - I've been with Virgin Media for 15 years and seriously considering leaving. However I don't have an actual landline 'line' (I have a landline phone run off the virgin media connection as part of a package) and my cable fibre belongs to Virgin Media I assume. Do I have any options with other…
SSE Broadband Sold to TalkTalk
Just found out SSE Broadband has been sold to TalkTalk in August 2022. Heads up for anyone who didn't know, they never told me and I had terrible service from TalkTalk in the past. I will never sign up with them, so I am looking for another contract.
Sky BB increase
I have switched to Sky last year and receive an email to say my broadband will be increasing by £4 and I can leave within 30 days. If requests after 30 days then early termination charge will apply. Thats the way I read it. Has anyone else received the email and rang sky to disconnect? Any good offers provided? Also if…
thinking of leaving Sky
Sky are increasing my Broadband by £3 and it looks like I might be able to cancel mid contract,.So I started looking around and might go to Vodafone as I am also one onf there mobile customers. However I would like to port my number but Vodafone don't seem to be able to port my number. Which is odd as i ported it from them…
Phone bill is high for ringing the doctor on a landline number with an area code.
I'm on Talk Talk for my wifi and broadband and its costing a fortune to call the doctors. Why is it so expensive to call the doctors? They are literally down the road from me and the area code is the same as mine. I've tried changing my bill with TalkTalk but it's still a fortune ,infact it's even worse then the last bill…
Gigabit Broadband Voucher Scheme- FTTPconnection charges
I have taken advantage of a local Gigabit Broadband Voucher Scheme and managed, through this to, eventually get a fibre connection to my rural home which is great. My concern involves a connection fee which my ISP (Vodafone) now wants to charge me. This is, about, a not inconsiderable £150. My concerns have been raised…
MSE News: Broadband price hikes of up to 15% expected in April – what we know so far
Millions of BT, EE, Plusnet, Shell, TalkTalk, Three and Vodafone broadband customers are expected to be hit with price hikes of up to 15% this spring, on the back of a sharp increase in the cost of living – though the exact figures are yet to be confirmed. We've a handy table on what's likely to happen and who will be…
ALEXA command -change of name
Hi, bought a new smart bulb,make TCP all set up, but Alexa will only respond to "bulb" yes I've changed it to light in the app, but no difference. Anyone? Ta.

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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