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Vodafone's dodgy pricing on upgrade
terry.h
Posts: 66
Forumite
I have just upgraded from Pro (200) to Pro II (900) broadband with Vodafone after being given a good offer on the web chat service.
Now, the new plan I am on is Pro II 900, which according to Vodafone's new price list is £48 in contract and £73 out of contract. I was able to get this at £39 through the web chat with a further £3 discount (to £36) as I have a mobile contract too.
The problem being is the pre-contract agreement is showing £73 with a £34 discount applied, bringing it to £39.
I don't believe this is fair as I'm in contract and should have £48 with a £9 discount to bring this to the price quoted, because in April with the price increase it will be the £73 that has the price increase applied and will bump the price up a lot more compared to if it was £48 (as per Vodafone's new price list and if I was a new customer).
The contract terms state the following: Future charges: Each April your monthly plan charge and out of bundle charges will increase by the consumer prices index (CPI) rate published by the Office for National Statistics in January plus an additional 3.9%. The monthly plan charge is the amount payable before any discounts are applied and your price increase will be calculated based on that figure.
I'm guessing this is why they have a special offer on this package as they know they'll be very shortly bumping up the costs, but it seems very underhand to me.
Now, the new plan I am on is Pro II 900, which according to Vodafone's new price list is £48 in contract and £73 out of contract. I was able to get this at £39 through the web chat with a further £3 discount (to £36) as I have a mobile contract too.
The problem being is the pre-contract agreement is showing £73 with a £34 discount applied, bringing it to £39.
I don't believe this is fair as I'm in contract and should have £48 with a £9 discount to bring this to the price quoted, because in April with the price increase it will be the £73 that has the price increase applied and will bump the price up a lot more compared to if it was £48 (as per Vodafone's new price list and if I was a new customer).
The contract terms state the following: Future charges: Each April your monthly plan charge and out of bundle charges will increase by the consumer prices index (CPI) rate published by the Office for National Statistics in January plus an additional 3.9%. The monthly plan charge is the amount payable before any discounts are applied and your price increase will be calculated based on that figure.
I'm guessing this is why they have a special offer on this package as they know they'll be very shortly bumping up the costs, but it seems very underhand to me.
Would love to know your thoughts. I'm waiting for the upgrade to be processed before complaining officially.
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