Sky Broadband and Sky Refer a Friend + Install times

gypsymoth

I'm a Sky TV customer and am considering referring my mum to Sky as she needs a new Broadband deal. 

https://www.sky.com/refer-a-friend

Has anyone used this before for Sky Broadband and do they typically honour the referral? Seeing some of the customer service nightmare stories from Sky recently is spooking me a  bit.

ALSO... I know Sky get Openreach to do the initial part of a Full Fibre install.. but does anyone know how long it then takes for the second part - cabling into the house - to then happen?

Cheers

littleboo

The install is done completely by Openrrach,they will install their ONT inside the property and that's it.

gypsymoth

littleboo said:

The install is done completely by Openrrach,they will install their ONT inside the property and that's it.

oh really? Had seen some reports suggesting its a 2 stage process, and that Sky were using their former dish engineers to finish the install - a kind of retraining effort.

littleboo

ok, well possibly then. It does sound like a messy way of doing things in terms of demarcation if there is a problem