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Virgin Media price increases: How are they calculated..... and what does it mean for next year?
Hi all. I've seen a number of posts from Virgin customers being informed that they're facing a price rise of over 20%. I've been notified my bill is to rise by around 28%. I've two questions. First, how is Virgin calculating the increase? I spoke to an agent this evening (not an enlightening experience). She was unable to…
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Broadband/phone switch trouble
Hello! We’re told that switching is supposed to be easy but I thought I’d share the tale of my switch. My contract with Sky came to an end and the broadband and phone line monthly price shot up to £40.50. I didn’t want to pay that so, as my mobile contract was with Plusnet, I phoned them and got a deal for £23.99. They…
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Overhead cables not wanted
I’m fortunate to live in a house with a decent view of the Carneddau mountains in north Wales. The phone lines are all underground so as not to spoil the view. But, with the introduction of full fibre broadband to the area, they’ve installed poles and wires to save money. I’d never noticed how ugly they are until…
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Broadband Service Issues
I have BT broadband and since Sept 2021 I have had issues with the line dropping off and disconnecting. This means we have been unable to receive reliable broadband. I would report it and an engineer would attend. They would get it working again (so that it didn't "dop out") and all would be well again for 4 to 6 weeks,…
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Now broadband
Any one use now broadband please . Need to leave sky find they offering cheaper prices , wondered how good / bad they are .thanks
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BT new price increases. From a Pensioner.
Just received an email from BT saying they are increasing my package by £6.40 a month. This is for 700 calls ( non negotiable used to be 500, but that package dropped) , Broadband and BT Halo. My contract is for 2 years and is called BT Halo 3. I followed the offer to ..see what we can do to help you if you are…
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Want to move Broadband for better deal but also hoping to move house soon
I would like to get away from Virgin Media Broadband and phone for a number of reasons but also to get a better deal. The problem is I am hoping to move home in the next few months maybe so I don't know what problems I would have if I took out a 12 month or longer contract. Does anybody know where I would stand? I'm…
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Broadband increase during contract term - Any options
Are there any options available for broadband packages that don't increase their prices mid contract? Or at least give you the option to leave? I can't find any, and the comparison sites don't have a filter to exclude those that do have contract terms to allow increases? The only option I could think of is to select for 1…
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Price increase
If I take a new deal out now would I still be subject to the price increase on 1st April? Do I wait until April to change?
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Where to go next? Which provider?
Hi all, hope you are well? I am looking on some advise around my next broadband provider. I have been with Virgin Media for around 10 years for my broadband with a year break around 2015 where I had broadband via the copper telephone cable. My current deal ends in November but with the price increase I am able to leave…
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City Fibre
They've been installing in my area, although none of the fibre companies have, as yet tried to get us on board. With the new price rises coming, I'm not sure I want to sign up to another 18 months with Virgin Media so may just accept the price rise this time and ditch them when new fibre companies are providing in our…
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BT Charges
We cancelled our Broadband contract with BT when it expired on the 22nd Feb2023 with the direct debit payment to end on the 28th of the month. At the same time we decided to get rid of the landline as well. After contacting BT we were told that we would still have to pay the rental charge for the month of March because,…
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Shell fibre broadband deal query - has it ceased?
I'm about to confirm my order for the Superfast Fibre £21.99 18 month contract (through MSE link). There is no mention of either the £67ish repayment and £110 Amazon voucher. Now I am looking it up again and it's not in the best broadband deals recommendations. So... * Has the deal just been pulled and I will end up paying…
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poor upstairs wifi signal from router
Hi All, My router doesn't seem to reach upstairs very well. I only have a small two bed terrace, but the master socket is downstairs in a corner at the front of the house and so not placed in a central position to maximise the spread of the signal. Any advice on how to improve things? I thought about perhaps getting a new…
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Do Fixed Price contracts not exist?
I'm coming to the end of my deal with T*lkt*lk I'd like to have a guaranteed fixed amount deal if possible, with so much uncertainty about- does anyone offer these?
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Is going to No landline, just a broadband connection only, a false economy for the future ? Discuss
I have been toying with the idea of binning my landline and going to fast fibre and am looking for advice. We rarely use the landline as the household uses mobiles. I believe there are ways of keeping your landline number and directing it to a mobile, (an app called SIP) anybody had experience of using such technology?My…
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New broadband provider company
Has anyone heard of Lightspeed? Its a new full-fibre company so there is no feedback or reviews. Serves East of England only. I don't know whether to jump the BT ship.
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MSE News: Virgin Media makes it easier to get cheaper broadband if you're on benefits
Millions more households on low incomes may now be able to get Virgin Media's discounted broadband social tariffs, as the provider has expanded the list of qualifying benefits and made it easier to sign up. Read the full story: 'Virgin Media makes it easier to get cheaper broadband if you're on benefits – here's how it…
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Inflation rip off
How have offcom allowed providers to charge inflation plus 3.9% and never less than 3.9% increase? No wonder underlying inflation is so high.
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Get broadband 'new customer' deals by switching householder named in the account?
I live with my partner and our broadband contract is up for renewal. Better deals are available to new customers than existing ones, even after haggling. Could we obtain the new customer price if I close my account and my partner sets one up in her name? And in principle could you keep doing this forever by swapping…
