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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Virgin Media Price Increase
As if by magic, the day after Martin Lewis' show mentioned it, I received the email notifying Virgin Media's price increase. The cynic in me wonders if they rushed out the email in response to the show, in the hope that consumers that watch the show on catch up or hear the tip later will miss the email, since consumers…
Vodafone - £75 Gift Card Offer seemingly a lie?
Hello, We signed up to Vodafone in May last year after reading MSE on the understanding there would be a £75 gift card coming our way. Almost a year later, nothing has been received, and the gift card status just shows this: Has anyone had any success getting this? Cheers,Pete
Where is my contract on the BT website
I've tried to find my contract on the My BT section of the BT website. Found some old posts saying where to look but it appears BT have changed the pages, and it's no longer there (the pages don't even exist anymore). I am wondering if BT have buried it so deep to stop people reviewing their contracts in anticipation of…
Thinking of changing to Plusnet but...
Currently paying an eye-watering amount to BT for broadband (about 28-30 Mbps download speed) and unlimited phone so I was thinking of changing to Plusnet. However, when I go to the Plusnet website and check what's available I get shown two "Unlimited Fibre" packages for 2 different contract lengths *if* I don't tell them…
In error
Post in error
Sky Broadband and Phone - look out for the call charges
I recently switched from BT broadband and phone to Sky - and saved a tidy sum per month. I kept the landline capability as my wifes family always uses this to get in touch. This month, I got a nasty surprise - outgoing calls are charged at 69p per minute for local calls. In only 8 calls we built up charges of 30.00. Thank…
Some FTTP questions.
Thinking about upgrading to FTTP, just have some questions, hope someone can answer. Our current setup as follows: Cooper cable is overhead from a pole at the rear of our property. The master socket is located on an external wall at the rear of the property, next to a double socket, that's where the router is also.…
Unable to get sky deal which ends Feb 1st
Just wondered if anyone else has had trouble getting the fast broadband deal with money back, which brings deal down to £18? When I click on the link it says I'm eligible, but the sky site says I can only have their slower £30 a month connection.... I currently have a Vodafone broadband with 70mbps connection speed, so…
Haggle with Virgin Media during price hikes
Just wanted to mention I got an email from Virgin Media today to say they're raising prices. My broadband was due to go up £7 a month. I would have switched if necessary but would rather not (VM are the only fibre provider in my area and line rental around here is very slow). So I just popped onto the live chat and am now…
Looking to switch. Now or best to wait after April?
Title. Currently paying £40 for 100Mbps with Cuckoo. Looking to upgrade to 500Mbps. Vodafone seems the cheapest for £30/m, although it's 24m contract. However if I switch now I probably will get hit by the price hike in April. Right after they will probably adjust tariffs to still do rounded numbers. Is it worth waiting?…
5G broadband router suggestions
Hi All, With the cost of living crisis and mid contract price increases on the horizon I thought I would ask for some advice regarding a regular router that has a SIM card slot where I could use an unlimited data SIM card on 5G as my area via Vodafone has 5G enabled. I use Vodafone as my own mobile provider and the 5G…
Plusnet Renewal: No Joy - Options?
We’re currently with Plusnet, as follows: Unlimited Fibre with Anytime Calls – £24.14/month Out of Contract Price – £41.75/month Email renewal offer - £32.27/month (£21.99 broadband + £10.28 anytime landline & mobile calls) I phoned PN a couple of days ago, following the options for leaving, and… nothing better than the…
Mid contract price increases
Having just got the Virgin Media price increase email, I'm looking at alternatives. I'm confused about the method of applying the increase. Virgin are applying the increase to the headline package price, so while I may only be paying £10 a month (£50 package, less £40 discount), they are adding a £7 a month increase! They…
problems with Vodaphone website
has any one trying to take out full fibre with Vodaphone using the cashback service had problems I get so far then they say there's problem and to telephone when through you can set up a new broadband connection but not entitled to cash back. has anyone found a workaround. have tried all the comparison site all the same
Sky Social Tariff "no longer available"......???
Can anyone advise? I have been with Sky since 2016 and am a VIP member but currently not in contract paying £45. Mostly because I haven't had the sense or energy to switch. Every time I try, they try to lock me in to a further contract and I just lose the will to live with all the negotiations as invariably it ends up…
TalkTalk
My TalkTalk contract ends on Feb 11th..... I currently pay £25.10/month for Fibre 65 Offer is to lapse onto out of contract, stay on Fibre 65 costing £32.05/ month but with increase of 14%ish after March 31st or agree to new 18 month contract now of £26/month but this will also increase by 14% ish after March 31st 2023 and…
Cheapest business broadband with phone
Help please could anyone recommend the cheapest business broadband and phone for a small hairdressing business. TIA
Fibre or not fibre
Hi, Thank you for looking I was talking to an open reach engineer a couple of days ago working along the road from where I live. I was telling him how my internet drops out almost everyday, he said you should go Fibre and you wont get that problem. I am with talk talk on Fibre 65 contract ends March but I am moving in…
Plusnet reward card
I signed up to full fibre package in November last year,which was set up mid December.The agreement was made over telephone where I would receive £50 reward card via email link to retrieve.Following many telephone calls, and providing proof I've still not received it Has anyone had issues receiving theirs?
Vodafone essentials, discounted social broadband
Hi all just wondered if anyone else was having trouble trying to get hold of this discounted social broadband especially from Vodafone. I have applied twice now once in December and again in January and heard nothing from them. Its great publicity to state you are helping people in need but actually doing it, well in my…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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