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Totally stuck for a broadband and (possibly) TV solution
I've tried hard to consider what to do but I've hit a brick wall. I've been with Virgin Media for a long time. They provide me with a Bigger
Bundle’, since known as ‘Legacy’:* TV: Mixit package (no add-on packages). Two V6 boxes (one in lounge, one in guest room). * Broadband (M350) * Phone line. I'm 'out of contract'.I'm…
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Smarty Social Tariff for £12/month
Smarty (part of Three) are offering a social tariff for £12/month including unlimited data, UK calls and messages. They offer a monthly rolling contract that can be cancelled at any time. After your initial check, they will carry out a validation check at least once every 12 months. Search for: smarty social tariff for…
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BT not even trying to keep me. A general pattern or just me?
I'm sure there are lots of internal details, that it depends on the area, etc.But I have been with BT for 5 years. I'm with Fibre 2 (74 Mbps down / 20 Mbps up) at £35.67/month with a £6/month discount = £29.74/month. On the website, right now, they offer it for £33.99/month, £16.99/month for the first 6 months. Vodafone…
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moving house: keep same acct or start as new customer?
I will move house soon. I am satisfied with current broadband provider, and I am no longer under contract. If I want to stay with current broadband provider, do I have to stay on my current account with them, or can I apply for service at new address as a new customer? A new customer can get one of the advertised deals; an…
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Price hikes – take a deal now, or wait until April?
My wife and I have just moved and don't have broadband at our new address yet. We can survive off our mobile data and local wifi hotspots for a while, so I'm wondering what we should do. There are good deals being offered at the moment, but I'm assuming that's because we'd be locked for 12+ months into a price 14—17%…
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Unacceptable increase in cost
Virgin Media have just increased my
monthly payments by over 22% for Fibre M250, TV Package and PAYG Home
phone. Also removing the option to opt
out of the contract from April next year, without exit charge if I disagree
with next and subsequent years increase. That increase will be
linked to the Retail Price Index (RPI)…
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What's the deal with VOIP???
My parents are in the process of switching broadband from Virgin to Utility Warehouse. Since they're moving to a fully-fibre service (no copper anymore), and UW don't seem to offer any kind of VOIP service, it's just become apparent that they're going to lose their landline. This wasn't clearly explained when they arranged…
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Appalling Virgin Media Cancellation service
Ever tried cancelling a Virgin Media contract? Once you get past the Bots you've then got to contend with Retentions who follow a strict script (offered £10 off), then Cancellations who follow a strict script, who offered a further £10 off. My Mother is 100+ and only watches Challenge & Sky Arts and was paying £70/mth…
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Need broadband advice
So I moved into a flat Sept last year, rent off mum the only big issue is the internet, I have access to full fast fibre 40Mbps-60Mbps I want ultra fast fibre 100Mbps+ Says this on CiteFibre website WE'RE STILL BUILDING IN YOUR AREA. Unfortunately it looks like we don't have permission from your landlord to install Full…
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Virgin Media increasing price by 24.1% for me (still under contract) :(
Sad days. I read about the 'average' increase being 13.8% from the MSE article but mine is going up from 1st May by 24.14%. I'm out of contract at end of July, but I should be able to end early since there was nothing in my contract about price rises during it (in fact it was sold to me on the promise of no increases).…
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Digital Landline Broadband Offers
When I switched to Sky broadband and phone landline quite some time ago, Sky switched my landline to digital which I did not realise at the time. Trying to get a new deal, I am finding that the packages on offer by other providers are for an analogue landline and I will have to pay £50 for the privilege of going backwards…
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Virgin Media price increase - Newer contract - Advice welcomed.
Hi folks, So I need some advice. Found out today that my broadband package with Virgin Media will go up by seven pounds in May, I only redid my contract in October 2022 and specifically asked if that monthly cost would increase over the contract's length, and I was told it wouldn't. Less than five months into the new…
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Openreach damage to property while installing fttp
Last month we had Openreach (on behalf of BT) install fibre to the premises (fttp). The installer insisted that he had to drill through the outside wall from inside the house when it would have been perfectly possible to drill from outside. Inevitably he didn't manage to drill into a mortar joint and so a bit of brick was…
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Talk talk fibre 65 with VoIP to be installed
Does anyone have first hand knowledge of Talk Talk’s Fibre 65 installation process. I keep being messed about by talk talk re different appointments for Open Reach sending an engineer. Talk talk send text messages but keep changing the date of installation, I rang Talk Talk customer services and they have no record of…
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Plusnet & EE Customers are eligible for BT Home Essentials social tariff
Plusnet and EE customers are eligible to move to BT's Home Essentials social tariff, with no penalties for leaving your existing provider mid-contract. BT Home Essentials costs a minimum of £15/month, depending on what broadband speed you sign up to. The contract length is 12 months which you can leave at any time without…
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Help... I signed up for Shell Energy using broadband comparison on MSE and have no idea..
Essentially I signed up for a fibre broadband deal with Shell through MSE back around 10th December and I signed up through a cashback site. I've had no email confirmation and I don't even know which cashback site it is to go back to them. Can anybody help?
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Delayed order - can I cancel my contract without penalties?
Hi All Can anyone tell me what my rights are with regards to cancelling due to delays in setting up my broadband? I'm in an 18 month contract that ends in Dec and notified Plusnet I was moving house on 9th Jan (taking out a new contract so I didn't have to pay a moving fee) and given a live date of 4th Feb with a new line…
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How to make a serious complaint against Virgin Media?
Hi, As per the title, recent communications from Virgin Media towards myself have reached a point where it could realistically be considered harassment and a breach of GDPR laws. If I complain to VM directly I am not hopeful of a transparent or meaningful investigation or outcome. What would be the best way to move such a…
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Switching to full fibre
What has been the experience of those making a switch to full fibre? I'm currently with Plusnet - when looking at the offers I was content with one of their offerings for full fibre - I'm currently with them for a broadband package. My eyebrow has been raised firstly by their charging £7 for a new route to be sent - then a…
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Money Moral Dilemma: Should I keep the rewards for a broadband package I couldn't sign up to?
This week's MoneySaver who wants advice asks... I tried to switch to a broadband deal that was offering a £75 prepaid card as a sign-up reward. For some reason, my order failed to go through, so I tried again, and again it didn't work. After chasing the provider repeatedly and getting nowhere, I gave up and went with a…
