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Virgin Media price increase - Newer contract - Advice welcomed.
Hi folks, So I need some advice. Found out today that my broadband package with Virgin Media will go up by seven pounds in May, I only redid my contract in October 2022 and specifically asked if that monthly cost would increase over the contract's length, and I was told it wouldn't. Less than five months into the new…
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Openreach damage to property while installing fttp
Last month we had Openreach (on behalf of BT) install fibre to the premises (fttp). The installer insisted that he had to drill through the outside wall from inside the house when it would have been perfectly possible to drill from outside. Inevitably he didn't manage to drill into a mortar joint and so a bit of brick was…
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Talk talk fibre 65 with VoIP to be installed
Does anyone have first hand knowledge of Talk Talk’s Fibre 65 installation process. I keep being messed about by talk talk re different appointments for Open Reach sending an engineer. Talk talk send text messages but keep changing the date of installation, I rang Talk Talk customer services and they have no record of…
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Plusnet & EE Customers are eligible for BT Home Essentials social tariff
Plusnet and EE customers are eligible to move to BT's Home Essentials social tariff, with no penalties for leaving your existing provider mid-contract. BT Home Essentials costs a minimum of £15/month, depending on what broadband speed you sign up to. The contract length is 12 months which you can leave at any time without…
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Help... I signed up for Shell Energy using broadband comparison on MSE and have no idea..
Essentially I signed up for a fibre broadband deal with Shell through MSE back around 10th December and I signed up through a cashback site. I've had no email confirmation and I don't even know which cashback site it is to go back to them. Can anybody help?
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Delayed order - can I cancel my contract without penalties?
Hi All Can anyone tell me what my rights are with regards to cancelling due to delays in setting up my broadband? I'm in an 18 month contract that ends in Dec and notified Plusnet I was moving house on 9th Jan (taking out a new contract so I didn't have to pay a moving fee) and given a live date of 4th Feb with a new line…
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How to make a serious complaint against Virgin Media?
Hi, As per the title, recent communications from Virgin Media towards myself have reached a point where it could realistically be considered harassment and a breach of GDPR laws. If I complain to VM directly I am not hopeful of a transparent or meaningful investigation or outcome. What would be the best way to move such a…
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Switching to full fibre
What has been the experience of those making a switch to full fibre? I'm currently with Plusnet - when looking at the offers I was content with one of their offerings for full fibre - I'm currently with them for a broadband package. My eyebrow has been raised firstly by their charging £7 for a new route to be sent - then a…
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Money Moral Dilemma: Should I keep the rewards for a broadband package I couldn't sign up to?
This week's MoneySaver who wants advice asks... I tried to switch to a broadband deal that was offering a £75 prepaid card as a sign-up reward. For some reason, my order failed to go through, so I tried again, and again it didn't work. After chasing the provider repeatedly and getting nowhere, I gave up and went with a…
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Switch from BT or wait for price hike?
My broadband (Fibre 1) (FTTC) with BT ends 12/01/2023 with current price of £27.39pm increasing by £6pm to £33.39pm (out of contract price). Contacted BT retentions and they offered renewal of £24.99pm on a 24 month deal. Have a landline but don't use for outgoing calls as mobile has unlimited minutes. Only myself and wife…
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ISP gone into liquidation and unable to contact them
We were rolled out with gigabit connections in my local area and I am within a contract with Digital Home UK. Their website is : google > digitalhomeuk (im not allowed to post links yet due to age of account) we cannot contact them on any telephone numbers, they don't respond to emails. I'm only aware they have gone into…
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Social Tariffs Whilst on Legacy Benefits
Hi all, we are currently in receipt of child tax credits as full time carer for a disabled child and adult. Currently on a normal broadband deal with Virgin, have just received notice of a price hike and future contract now likely to rise each year by a hefty chunk. Looking at the social tariffs available but most require…
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I'm trapped by Virgin
I've had the same email address since the last century and I don't want to lose it as it accesses just about everything in my life as my username, [which I don't seem to be able to change] and all my friends have it. But it is linked to my Virgin account, and I want to leave Virgin because they are sooooo expensive, and…
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Which broadband provider to chose?
Hi everyone, I've been using mobile data with a 4G Antenna for half a year but it seems I'm now available to receive fibre (only FTTC). The mobile data and Antenna has been a pretty good temporary solution (me and the mrs both WFH and watch Netflix). We usually get speeds of around 20mbps, sometimes it even hits 50mbps,…
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Three's 5G Home BB?
Has MSE stopped recommending Three's 5G Home BB? It doesn't show on the MSE's BB Deals checker. I am about 500Mts from a 5G mast, and Three's BB did show up on a search until just recently. Does anyone know something?
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Is BT the best way to go for Landline and Broadband?
I have just received our telephone bill and thought that its time to consider a change. Current package. Fibre Halo 1 with
Complete Wi-Fi. 34Mb - 38Mb Download
speed16Mb - 18Mb Upload speed
31Mb Stay Fast Guarantee
£59.95* a
month Contract end date: 14
Dec 2022 You could save by getting broadband without
a landline phone…
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VM charging me when on Free Tarrif (SOLVED)
Hi, I am on a very low income and I was able to get a phone and broadband package from Virgin Media that I could afford on the condition that all the calls were free from my landline. They agreed and they sent me a contract saying I get "Anytime Chatter" which they assured me means Free Calls any time. They already…
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Full fibre on a tower block?
Coming to end of contract with talktalk, will try to negotiate a good deal, but can they offer better speeds, surely all they can offer is fibre to cabinet
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Virgin Media Price Increase
As if by magic, the day after Martin Lewis' show mentioned it, I received the email notifying Virgin Media's price increase. The cynic in me wonders if they rushed out the email in response to the show, in the hope that consumers that watch the show on catch up or hear the tip later will miss the email, since consumers…
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Vodafone - £75 Gift Card Offer seemingly a lie?
Hello, We signed up to Vodafone in May last year after reading MSE on the understanding there would be a £75 gift card coming our way. Almost a year later, nothing has been received, and the gift card status just shows this: Has anyone had any success getting this? Cheers,Pete
