Upgrading To Full Fibre

fleetingmind

Getting full fibre installed at my house in 2 weeks. Shell say I need to give Sky my notice to terminate (I'm not in a contract currently). Doesn't it just cancel automatically on the day it switches over? I don't want to give notice and then new full fibre can't be installed for whatever reason (no idea what's involved and if issues can arise)

Plus If you get full fibre can you still go back to a cheaper slower normal fibre speed like 61mb/s in the future if you wanted? 

Thanks 

Officer_Dibble

I switched from Talktalk to Virgin a couple of months ago. I'd been intending having an overlap as they're on completely different bits of wire, just in case anything went wrong with the Virgin installation. Moving the landline phone number triggered a call from Talktalk's enforcers though - who were actually remarkably easy going about it as Virgin are the only people who can offer decent speeds in our area. As I understand it, moving between Openreach suppliers will definitely trigger a cancellation, but moving to a cable supplier from Openreach doesn't necessarily.

Ayr_Rage

If you are moving from copper to full fibre AND you have requested the port your phone number to a VoIP service with Shell then that should have triggered a "sorry to hear you are leaving" communication from Sky.

If you have just ordered full fibre then Sky will know nothing about the move and you will have to give them the required notice for them to disconnect your services.

In the second case I would wait until the full fibre is up and running then give Sky the required notice, better to have some overlap than be without service if there are any glitches.

In some locations once the copper service has been disconnected then you cannot revert to it if the area has a "stop sell" in place.

Robin9

Ayr_Rage said:

If you are moving from copper to full fibre AND you have requested the port your phone number to a VoIP service with Shell then that should have triggered a "sorry to hear you are leaving" communication from Sky.
 

I've just done something similar -  the new supplier drove the change and I didn't contact my old one. 

The phone went over yesterday almost seamlessly.

The only issue I had is that my old laptop wouldn't recognize the new supplier and I've 

JSmithy45AD

If Shell can supply full fibre then presumably Sky can too, why not call them and tell them of the Shell offer. Solves any issues with switchover. Generally, you can't go back to copper pair once on FTTP and sooner rather than later, you won't have the choice anyway.