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Massive Virgin Media Issues
For 5 years my internet with Virgin Media has been rock solid. Last 6 months a nightmare. Half my development had same issues. Frequent drop-outs, sometimes for 4 hours at a time. Got a new router, doesn't fix it. Engineer tried patching me to a new switch in the cabinet - still get dropouts. Made official complaint and…
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VM new contract
I'm on their M125 broadband and anytime calls. Price was £34 but upped to £62 as end of contract. They've taken it to £35 (includes landline), after haggling. However, through work, I can get the M250 for £40, with £95 Amazon voucher and their anytime calls are priced at a tenner a month, which would be a total of around…
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Talk talk billing me for contract
So I had been a talktalk customer for nearly ten years. Not too many problems, so when we moved, I saw no reason to change. I put forward a move request and I was told my service at the old place would cease on Nov 1st and the new service would start in the new place on Nov 3rd. Even had a new phone number. E mails from…
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Rural Broadband
I am moving to a rural part of the country and for Broadband I have tried Boundless who say they can do nothing for me, there is no 4G, I have spoken to BT who tell me they can get an upload speed of 5mbps yet on the contract it says only 1.1mbps which is rubbish. I wonder if there is anyone out there that can point me in…
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Search broadband by address
Is there any websites our there that can identify what broadband services are available by searching a specific address and who provides these?
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Escalation contact ombudsman Vodafone
Hi, does anyone know hi I can escalate a com splint with the ombudsman? I originally orders Vodafone broadband back in august, they kept missing their go live date and eventually said they can’t provide broadband after escalating to ombudsman, case closed in November. However I remember they provided me a mobile broadband…
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Sky packages
Seems my existing broadband and landline contract is up for renewal at the end of the month. Does anyone know if Sky are open to negotiation on their monthly payments? Presently paying £35.50, dropping to £30.50. Have been a customer for just shy of 10 years. Thought I’d try and see if anyone’s been in similar situation…
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Disconnected by OpenReach Before Joining New Provider
I am absolutely fuming with the situation I have been left in, I work from home as a graphic designer and have unfairly had my broadband phone line disconnected just by trying to switch provider. In October I decided to leave TalkTalk because my broadband contract was coming to an end and they had already sent me a letter…
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Google smart speaker tv screen no obeying command
Hiya Not sure if this right place to post. We have about 12 smart speakers, inc screens,. The alexa screens/speakers working fine as are Google screens and smart speaks bar one. The one in the bedroom a screen version since a few days ago stopped obeying the "stop in xx mins" etc. orders. I trieved to say different…
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Virgin Media - Broadband Social Tariff for Pension Credit
So Virgin Media announced that they will be extending their social tariff to include those who are in receipt of Pension Credit, this was in the Autumn, but as yet there has been no movement on this, any ideas how we might be able to shift them along with this? I don't think that us mere mortals can contact OFCOM about…
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Changing Supplier
If I change my combined TV/Phone/Broadband supplier will I be forced to change my email address which currently ends @ntlworld.com. If yes, will my new supplier assist me with the change.
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Electric treadmill cuts off my Internet access
Hi, Whenever we use our electical treadmill our router loses Internet access - the home network works fine, it is just the Internet access that goes down - I can access the router fine across the network. I have Googled and see that treadmills can generate interference with the ADSL signal. I'm not sure what I can do about…
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Understanding a 'good deal' from BT
Hi everyone. I must admit to being a bit baffled with all the broadband/call packages on offer. I have always had very good service with BT and no problems at all with my connections, so don't really want to switch (having read of problems with other providers!) My issue is understanding what is and what isn't a good deal…
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Anyone used Vodafone social tariff?
Anyone on Vodafone who has switched over to this social tariff from the Fast Fibre 1 or 2 package? I know it states 38mbps as the speed, this is my current speed on Fast Fibre 1, I am curious to know if there is any issues with speed, throttling or any download or other restrictions. TIA
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New customer deal when moving home with partner
Hi all. So, I am looking to get a new broadband deal and just wanted
to double check that I’m not doing anything wrong here, as I can’t think of any
legit reason why this would not be allowed. I have a virgin media account and broadband deal currently. This
is completely in my name and my name only, payments and contract…
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shell energy broadband
Do not sign up with Shell Energy Broadband. I am absolutely appauled with Shell Broadband customer service. I am on an 18 month contract with them ending Jan 2023 and so far they have overcharged me, entered me on a new 18 month contract without my consent or knowledge yet each time I raise the issue with them it doesn't…
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Sky Broadband package Hard credit check.
Hi everyone. Looking to hear from anyone who has applied for Sky broadband packages over the last two years who have poor credit. Were you rejected or asked to pay a deposit upfront? I have worked hard to build up my poor credit from terrible to fair. I need a package for bb asap, but am reluctant to apply to Sky if they…
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Got Vodafone full fibre today. Need landline advice
So we've got 500mb fibre today but what do I need to do to get our phone line working? Plugging the phone into our existing Vodafone router using rj11 hasn't worked and ringing our home number from a mobile results in an automated message about it being unavailable currently. I'm fairly sure I opted to keep the landline at…
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Erroneous Line Takeover
Hello, My provider has disconnected both my broadband and landline without my permission. In December I received an email from my provider informing me that I had requested to move to a new provider and that my contract would end on the 29th December. I had not requested this and phoned the accounts/billing department…
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Virgin Broadband Contract Query
Hi all, I'll try and keep this concise, and would appreciate any advice anyone has to offer... I'm currently with Virgin Media M125 Broadband, paying £48.75/month, as I haven't done anything since my original deal ended. I called them to ask what deal they could do, which after much back and forth ended up with a pretty…
