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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Shell Energy Broadband.
I recently signed up to Shell Energy broadband, they sent the router which was delivered to my address and left on the doorstep. Unfortunately the router was stolen before I came home. Now Shell want to charge me for non return of router and then they'll send me another, they told me to ask Royal Mail to refund me for…
New Deal with Virgin Media - Broadband Only
Hi, don't normally post here however got a decent deal so it may help some one. Been a VM customer for over 7 years (not that loyalty counts for much with this lot) and next week my discounts ended for my Bigger Bundle package (Phone, TV, Broadband M200) which took it from £42pm to £71.50 - called up and told them I can't…
Does Virgin not charge for BB in advance?
I have just cancelled my 18 month Virgin Home BB contract by phone by giving them the required 30 days notice as my contract ends on 04/12/2022. I was told they would be taking a final payment of £23.95 on 23/11. When I queried this I was told that Virgin charge in arrears. From what I remember, and it was 17 months ago…
Phone line down - how can I get broadband??
Hi all - last weekend the storm took down the phone line in our road. Won't be fixed by BT until early next week. Leaves us with no landline or broadband/WiFi. Is there a gadget I can buy as an interim to get broadband? Ideally to power x3 laptops for working from home (2 students and one mum) plus smart TV. Don't have a…
Broadband in new flat
Hi, first time poster here. Background :smile: I just moved into a new flat, tried to get a broadband plan but my postcode didn't show up when trying to check coverage, this happened on every internet provider's website aswell as on Openreach's website. My flat was previously a business so I'm assuming the postcode hasn't…
Best time to switch? Black Friday?
Hello all, sorry if this is a repeating post. I only found 2 post relating to black Friday. I just wanted to ask, when is the best time to switch broadband providers. I'm with hyperoptic 150mb £25 that will finish this 17th Nov. Renew cost £29 for a year. Is black Friday best time to switch to get best deal or it doesn't…
Cancelled Virgin, Now Getting Silent Calls.
Hello. I recently cancelled at the end of my contract and gave my 30 days notice. Now I have recieved a call a day from this number 00442037436950. Hopefully it's VM with an improved deal! Anyone had this treatment? I have picked up 3 times from 4 but unfortunately no one speaks.
Octaplus internet
Hi all. We've recently had City Fibre installing their gigabit network in our area so I can now on-board to an affiliate provider. I'm drawn to the cheapest deal I can find which is with a company called Octaplus. However, I can't find anything useful to say how good they are, and a domain name search shows they registered…
Moving from BT Internet - VOIP Query
My BT Broadband contract matured 12 months ago and I have been paying £39 monthly since. I attempted to move to another ISP but found that the box I am connected to had been designated FTTP only and until recently BT and a few more expensive ISP Companies were selling FTTP so I have held on for a while. The product…
Advice for powering a modem during power cuts
Can anyone advise me for a cheapish power bank for a non techy to use that will keep my modem going during the possible 3 hour power cuts this winter? I run a small business from home and need my laptop my old iphone/ MacBook / iPad 6 don't have a hotspot function. I have a virgin super hub 3.0 12v - virgin say the wattage…
Worth waiting for Black Friday deals?
My contract with plusnet is coming to an end on the 17th November, service has been superb but their renewal offer on this occasion isn't great, and more importantly is the 3.9% +CPI increase that will be kicking in next March. Was looking at moving to NOW at a cost of £23 a month, with potential - long awaited -cashback…
Plusnet reward card
Why are they not Honouring the reward card! when it states clearly on their website and others it is available to new customers, I signed up and it’s all set up, but no card, I’ve contacted Plusnet and the case has been escalated however I have not received any communication for a month now, in all it’s been over 4 months…
BT broadband - when towards end of contract can you leave without penalty?
My 2 year Fibre 1 contract with BT is coming to end on 22 Feb 2023 and I'm regularly getting BT emails trying to get me to sign up again. Is there a period towards end of the contract that you can leave without any penalty, similar to energy suppliers? I believe the t&cs say ‘early termination fee’ if you cancel your…
Virginmedia - land line telephone to broadband
Has anyone any more info on/experience of the following. I have a contract with Virginmedia which covers both broadband and a traditional telephone landline. The landline telephone is provided via its own separate cable to a traditional BT style outlet. VM have messaged me that: "You'll be switched to our fibre phone phone…
Which BB & phone providers *don't* have an automatic price escalator included in the contract?
Hi, Broadband and phone contract coming to an end in December. With Plusnet who want a silly renewal price so I started looking on the various comparison websites. All of the contracts I've read so for have automatic price escalators as a clause, which goes something like 'annual RPI in April + 4%'. When inflation was…
Millions of households on benefits could save £100s on broadband bills
Millions of households on low incomes are missing out on average savings of almost £150 a year on their broadband bills, according to Ofcom. The industry regulator has called on providers to better advertise discounted deals for those on benefits - see a full list of available tariffs below... Read the full story: Millions…
Zen Internet
I have received multiple ISP letters telling me that full-fibre broadband is ready. I ordered Fibre 900 from Zen on 1 October. Openreach installed a 50-meter fibre from the pavement to my home on 16 October. The fibre is now one metre from my nose, and yet the best date from Zen for completion of the job is 23 November.…
three 4G home broadband, any good??
we are currently copper back to the exchange, max 5mbps on a good day. The signal checker says I have an excellent three 4G signal, so could their home broadband work for us, catchup tv etc? thanks
New vodafone customer left without internet for 6 days what can i do
Apologies if this sort of thing is answered elsewhere, but im currently struggling to browse the net because I have no broadband at home. I recently changed to vodafone fiber broadband. The go-live date was last Wednesday. I expected there to be the potential of Wednesday not having any Internet and I accounted for that.…
GFast Broadband Switch NOT Recognized -- Comparison Sites
Has anyone here managed to switch successfully online (not by phone) between GFast residential (home) broadand providers, via a comparison site (such as MSE or USwitch)? For example, move a current TalkTalk 150Mbps deal to new a Shell Energy 140Mbps deal? If yes, how did you do it? Which comparison site, or similar?…

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MSE News

Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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