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BT Halo Warning.
I've been caught out by BT and have been paying for Halo for sometime, only to find BT can't actually supply it in my area. Only a weak 2G signal here on BT mobile. BT Halo main benefit is the stay connected if you lose your landline, unless you are in a BT mobile area with a 4G service they can't fulfil this part of the…
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Fibre broadband and WIFI speed
I have had FTTP installed: 900 download and 100 upload. This performs well on my PC. But my WIFI speeds are as follows: 5GHz: 260 Mbps download measured at the router declining to 6 Mbps in parts of the house 2.4 GHz 70 Mbps download measured at the router declining to 20 Mbps in part of the house Should the WIFI speed be…
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Virgin TV 360 vs. Virgin TiVo
Hello, I used to have TiVo version 1, the user interface of which I regard as the best user interface of a TV set top box I’ve ever used, but I recognise that it’s ancient :'( Virgin chatbot tells me that they don’t do TiVo any more, but now do TV 360. Does this effectively replace TiVo? I am considering changing provider…
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Does OFCOM have a OFGEM 49 day rule too?
My B.T. BBand and TV contract expires in January 2023, about 50 days away - the end of a long and prosperous (for BT) 24 month contract. There are loads of deals around atm. Can I cancel and move supplier WITHOUT penalty during the last 49 days, similar to the right we have with OFGEM?
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Stick with BT Fiber 1 or twist to Voda? (or Plusnet or Sky!) ?
so my 2 year deal @ BT is coming for renewal in 20 days time i currently pay £30 per month for a poultry 20-25mbps, but thats all we can get (no FTTP) in our rural location, and there arent many alternatives other than the big players We have had loads of issues over the years and 100% of them are related to the paucity of…
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Stick with FTTC or jump to FTTP?
I'm out of contract with Plusnet and I'll be moving home in the next 2-3 weeks. FTTP is available at the new property. I've looked around for deals for FTTC and FTTP, and have narrowed it down to: * NOW - FTTC - 40Mb/10Mb - 12 months - £20/month (I've heard the supplied router might be naff and the SR203 is worth buying as…
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Vodafone won’t disconnect account
Hello i am selling my house and when I rang up to inform them was told it takes a minimum of 30 days to disconnect my broadband and phone account. My problem is this means the new owner could plug in a phone and rack up a huge phone bill which they would charge me for. Is it right they can refuse to disconnect me for so…
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Broadband + phone options - should I change to Voip?
My BT contract comes to an end in January and will increase from £28.53 to £33.53 per month, so I'm looking for other options for 'telephone' + broadband. Telephone access is important, but I'm a low user and use a 18185 over-ride number which usually costs a few quid a month, unless I need to use a helpline. However 18185…
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Vodaphone sign up queries
Hi Can any one help? I signed up for Vodaphone broadband on their website and was expecting them to ask at some point for my bank details to either pay up front (for the full term of my contract) or by Direct Debit monthly. To my surprise I wasn't asked for anything like that. I've received an email confirming my order and…
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End of Virgin Contract and notice period
Just received the Virgin reminder that contract expires 27th Nov 2022. Definitely want to switch providers as they don't provide the service I pay for. Looking at the email it states have to give 30 days notice. Surely if contract is expiring, you can just cancel on that date? Am I incorrect?
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Vodafone Full Fibre 900
Hi, I currently enjoy BT Halo 3. Speed 67Mbps and reliability are good. No complaints. £41.52 / month I have £200 penalty to leave. I have been offered Vodaphone Full Fibre. Speed 910Mbps. £30.00 / month. New 24 month contract with £200 Amazon voucher. Seems like a good deal. I would appreciate any advice before I commit?
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Changing Provider and retaining email address
My road is being dug up for fibre broadband and I am being offered a FTP. The package being offered is very tempting. I am told I can retain my email (I know there are options like gmail but I don't want to change my aol - lots of contacts) I always thought it had to die with the old provider unless you paid to keep it.…
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Sky hub delivery - can it be delivered to alternative address?
Hi, I thought this would be a very typical issue for many home movers but could not find relevant information so I would like to post here. I am moving to new home next month and sorting out broadband before moving in. Sky broadband seems good (and Uswitch deal would give me GBP 100 gif card) and they do not need engineer…
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Negotiating with PlusNet Broadband Renewals - Tactics That Work
Hi, I've been with PlusNet (BB and Phone) for years. No
complaints. solid 36MB FTTC. Good customer service. End of an 18 month contract and I was quoted £41.75 to renew (November 2022). Phone the 'thinking of
leaving' line and got that down to 23.99/mo (18 months) + price escalator.
That's the price new customers pay.…
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Shell Broadband 3 months free
I signed my parents up to Shell Broadband following using the broadband comparison tool on this website. This website said you get 3 months free line rental which is added as a credit to the account within the first 2 weeks. It's almost at the 2 week mark but when I go to the bill section of the Shell Energy account it…
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Can fibre broadband be slower than copper?
I've just been offered an upgrade to BT Fibre 1 broadband at marginally less (and with no activation or upgrade fees) than I'm currently paying for broadband (presumably over copper to at least the local cabinet). I'm a bit bemused though, as they've stated I'll get 50Mbps download and 10Mbps upload, with a minimum…
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EE Auto Compensation Capped at 60 Days - FFTP Install Issues
Hello A few months ago we signed up for EE FFTP as it became available to the property we rent. After a big (understatement of the year) palava and delays due to Wayleaves it got installed 87 days after it should have. The issue wasn't with obtaining wayleaves, that got agreed with our housing association within 2 weeks -…
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BT landline only deals
My elderly mother is about to move into assisted living where you can only have BT landline and/or broadband. Not sure how this can be but I’ve checked and it’s definitely correct. She’s currently got a £21 deal (broadband and landline) with John Lewis/Plus Net which she can’t transfer even tho they are all the same…
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Contract expired but potentially moving home
My phone and broadband contract has ended with Sky. I'm still with them but my monthly cost has jumped up. Normally I'd hop on a new deal, but I'm potentially moving home in the next 12 months or so. Is there any benefit to not being on a contract when moving home? I think most places let you port your deal don't they…
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Does this seem like a good deal from BT?
Hi folks, After the last few months problems with Talktalk, I am finally ready to jump ship, Just wondering does this seem like a good deal form BT? the 500mbits package for £30.99. Another thing I consider important is engineer call out charges if they say it's my equipment's fault. I don't want any package lower than 150…
