Missed Virgin's price increase email

Android07

Hi.

I signed up with Virgin broadband with an email address I rarely check. They sent an email in February that from May the monthly bill would increase by £6 and I had until April to respond to cancel the contract.

I didn't 

I called eysterday to cancel and was told to sod off.

Is there anything I can do at this point?

victor2

Android07 said:

Hi.

I signed up with Virgin broadband with an email address I rarely check. They sent an email in February that from May the monthly bill would increase by £6 and I had until April to respond to cancel the contract.

I didn't 

I called eysterday to cancel and was told to sod off.

Is there anything I can do at this point?

If you're in contract there's little you can do now.
Why not put a forwarder on your virgin email address, so that you don't miss future messages? Or, if you use an email client, just add the virgin account to that?

summer_daze009

You were probably told that you were too late to cancel your contract without having to pay a cancellation fee. You are now having to pay the additional £6

However, if your minimum period has now expired you won’t have been contracted for another 18 months. If you haven’t changed your services or negotiated a new deal your contract will now be on a rolling 30 days basis.

If you have been told you can’t cancel your contract you have been given false information. You can cancel by giving them 30 days notice

Android07

summer_daze009 said:

You were probably told that you were too late to cancel your contract without having to pay a cancellation fee. You are now having to pay the additional £6

However, if your minimum period has now expired you won’t have been contracted for another 18 months. If you haven’t changed your services or negotiated a new deal your contract will now be on a rolling 30 days basis.

If you have been told you can’t cancel your contract you have been given false information. You can cancel by giving them 30 days notice

Unfortunately, I still have another 8 months left on my contract and the cancelation charge is £180 which is almost the same as bills for the enxt 8 months.

summer_daze009

Android07 said:

Unfortunately, I still have another 8 months left on my contract and the cancelation charge is £180 which is almost the same as bills for the enxt 8 months.

If you are still in contract then unfortunately there’s nothing you can do now without incurring costs. You may want to update your email address in my virgin media so that you don’t miss any more emails

Neil_Jones

Android07 said:

Hi.

I signed up with Virgin broadband with an email address I rarely check. They sent an email in February that from May the monthly bill would increase by £6 and I had until April to respond to cancel the contract.

I didn't 

I called eysterday to cancel and was told to sod off.

Is there anything I can do at this point?

Either monitor your email more regularly or update it to one you do check.

Then you won't be caught unaware next time.

pittcity

I don't remember ever receiving a price increase email, so the £7 increase came as a shock. I phoned retentions to be told they couldn't do anything. I can only get slow speeds with other providers so I'm stuck.
Loyal customers should be rewarded not new ones!

TimSynths

pittcity said:

I don't remember ever receiving a price increase email, so the £7 increase came as a shock. I phoned retentions to be told they couldn't do anything. I can only get slow speeds with other providers so I'm stuck.
Loyal customers should be rewarded not new ones!

Shame, I more than halved my bill. Virgin is now the cheapest its ever been for me as a customer of 20 years. Had to get through to disconnections to do it and have since been told should have got a disconnection date then they would have started calling with even better offers- I shall do this come next year.

Android07

pittcity said:

I don't remember ever receiving a price increase email, so the £7 increase came as a shock. I phoned retentions to be told they couldn't do anything. I can only get slow speeds with other providers so I'm stuck.
Loyal customers should be rewarded not new ones!

I had this happen to my parents. Virgin sent an email one day saying Calls to 0845 and 0870numbers would no longer be free. It was baffling when the bill came to £300! I had to write to them and ask them to show proof of delivery of email and they they didn't charge us.