VAT on Shell broadband bills

Kay_1234

Hi 

I have just received my first bill from Shell Energy and was shocked to see they have added VAT even though I know the prices on the MSE site are inclusive of VAT

I can see other people are having the same problem, any help would be much appreciated

Kind regards

southsidergs

This was asked about on here previously & it was higher due to the fact it was for over 1 months charges as it was the 1st bill, are you sure it's not just that?

Kay_1234

Thanks for the reply, the bill definitely shows a vat element 
See below
Total charges £24.93 VAT at 20% £4.99 Total charges this period £29.92
Thanks

[Deleted User]

https://forums.moneysavingexpert.com/discussion/comment/78084163#Comment_78084163

Look at this thread in the link above - check the from and to dates on the bill for the period it is being charged and post them back here and I'll happily do the same calculations I did for the last time this issue came up.

Kay_1234

Hi many thanks for your help with this
You are correct the bill does have the extra days which works out correct
The thing that confused was the vat when it was not really vat it was for the extra days

Heywoodwest

I just joined Shell broadband and had the same reaction to my first bill. Thanks to this forum I looked closer, and whilst the bill details showed that it was for 30 days, when I downloaded the pdf of the bill I could see that it was actually for 34 days and was after all for the correct amount. It is very misleading the way the bill is presented on the website and it's a shame Shell haven't fixed this in two and a half years.