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VAT on Shell broadband bills

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Hi 
I have just received my first bill from Shell Energy and was shocked to see they have added VAT even though I know the prices on the MSE site are inclusive of VAT
I can see other people are having the same problem, any help would be much appreciated

Kind regards

Comments

  • southsidergs
    southsidergs Posts: 299 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    This was asked about on here previously & it was higher due to the fact it was for over 1 months charges as it was the 1st bill, are you sure it's not just that?
  • Thanks for the reply, the bill definitely shows a vat element 
    See below
    Total charges £24.93 VAT at 20% £4.99 Total charges this period £29.92
    Thanks
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Fifth Anniversary 1,000 Posts Name Dropper Photogenic
    edited 21 May 2021 at 6:49PM
    https://forums.moneysavingexpert.com/discussion/comment/78084163#Comment_78084163

    Look at this thread in the link above - check the from and to dates on the bill for the period it is being charged and post them back here and I'll happily do the same calculations I did for the last time this issue came up.
  • Hi many thanks for your help with this
    You are correct the bill does have the extra days which works out correct
    The thing that confused was the vat when it was not really vat it was for the extra days
  • I just joined Shell broadband and had the same reaction to my first bill. Thanks to this forum I looked closer, and whilst the bill details showed that it was for 30 days, when I downloaded the pdf of the bill I could see that it was actually for 34 days and was after all for the correct amount. It is very misleading the way the bill is presented on the website and it's a shame Shell haven't fixed this in two and a half years.
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