no fibre here!

Help, we are way behind in this neck of the woods,still no fibre😞.we are currently with bt for broadband &line rental, our contract expired a while ago, we are having great difficulty with our internet its awful, its taken me hours to get on this forum ...really it has!..not happy with Bt's customer service,so trying to get a new supplier,we having trouble as most of them do not supply our address as no fibre..given the slowness of our internet I'm tearing my hair out trying to search online...any suggestions /recomendations would be most welcome.Thanks

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  • QrizB
    QrizB Posts: 13,627
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    carol_a_2 said:
    we are currently with bt for broadband &line rental, our contract expired a while ago, we are having great difficulty with our internet its awful, its taken me hours to get on this forum
    Is there a fault on your line? What speed does your router report, and how does that compare to the speed reported by eg. speedtest.net?
    carol_a_2 said:
    ,we having trouble as most of them do not supply our address as no fibre
    There are lots of places with no fibre, but you should still have plenty of options for ADSL suppliers.
    What options does the MSE broadband tool offer?

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  • FreeBear
    FreeBear Posts: 14,235
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    edited 1 October 2023 at 9:42AM
    carol_a_2 said: Help, we are way behind in this neck of the woods,still no fibre😞.we are currently with bt for broadband &line rental, our contract expired a while ago, we are having great difficulty with our internet its awful, its taken me hours to get on this forum
    Regardless of which supplier you go to, I suspect you will suffer the same degree of problems. Any supplier (BT included) are reliant on the OpenReach cabling & equipment. Quality of customer service & speed of fixing faults will be the only thing to differentiate the providers.
    3/4/5g Wifi through a mobile phone might be a little more reliable depending on the phone signal strength & quality. Don't know how it would compare on price though..
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  • matelodave
    matelodave Posts: 8,568
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    Depending on where you live, you may just be in a place where its not easy or cost effective to install fibre. Up until we got it (Sponsored by Connecting Cambridgeshire) we could only get less than 2mbits, even the BT broadband checker only offers 1mbit/s as we are so far from the nearest cabinet so there wont be any other ISP's who can do any better.

    Have you explored the possibility of using 4g or even - what sort of data rates can you get using your mobile phone.
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  • J_B
    J_B Posts: 6,368
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    ...........we could only get less than 2mbits, even the BT broadband checker only offers 1mbit/s as we are so far from the nearest cabinet so there wont be any other ISP's who can do any better.

    Have you explored the possibility of using 4g or even - what sort of data rates can you get using your mobile phone.

    'Twas exactly the same here.

    We went with https://www.airband.co.uk - shocking customer service but can provide us 40Mbps to our small 'dish' on the side of the house

  • matelodave
    matelodave Posts: 8,568
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    edited 1 October 2023 at 8:54PM
    J_B said:
    ...........we could only get less than 2mbits, even the BT broadband checker only offers 1mbit/s as we are so far from the nearest cabinet so there wont be any other ISP's who can do any better.

    Have you explored the possibility of using 4g or even - what sort of data rates can you get using your mobile phone.

    'Twas exactly the same here.

    We went with https://www.airband.co.uk - shocking customer service but can provide us 40Mbps to our small 'dish' on the side of the house

     several houses where we lived had something similar, I think it was AirAngel - I did investigate it when it became available, however one of the relay sites went down and it wasn't re-established when FTTP was mooted. Some houses still have their little dish on the wall.

    there are several companies who do (or did) Fixed Wireless Broadband but they tend to be fairly limited in their coverage and even then very regionalised, so you'd need to establish if there's anything similar available to you. Have a shufti at some of these - https://www.ispreview.co.uk/isp_list/ISP_List_Wireless.php

    One guy even installed satellite broadband, but he could offset the cost against his business.

    Another option for difficult  locations is Starlink - https://www.starlink.com/
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  • J_B
    J_B Posts: 6,368
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    Another option for difficult  locations is Starlink - https://www.starlink.com/

    But, this sadly isn't very MSE  ;)
  • matelodave
    matelodave Posts: 8,568
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    J_B said:

    Another option for difficult  locations is Starlink - https://www.starlink.com/

    But, this sadly isn't very MSE  ;)
    possibly not, but if needs must, then there may not be another solution.
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  • Personally I would take a look at mobile broadband coverage theres an online checker for 3/4/5 coverage Three do a 4G service where I live for £20 a month with a 30 day cancellation period if not happy
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