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Cancellation Fee
Hello, I've recently moved house and currently have an 18 month contract with Virgin Media for my broadband. They don't provide services in my new area so we have had to cancel and take out a new service. They are trying to charge us £240 as a cancellation fee...are they allowed to do this seeing as they don't provide the…
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BT 'holding us hostage '
Our 24m broadband and tv contract with bt ended recently. Naturally, price went up and it is currently £34 for Fiber 1 only (as I cancelled tv for which apparently I need to pay for another month because they need 30 days notice even out of contract!). We were offered a new 24m contract for the same speed 49-50mb for…
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Virgin Media have me trapped, what is best to do?
I'm paying £40.25 for super fast broadband and a SIM I didn't want, don't need and have never used. There are 2 of us in the house and a handful of devices, we don't need super fast connectivity. My contract ends in April 23 and to downgrade to 100mbs (which would cost £33 a month) I have to pay a disconnection fee of…
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Virgin media broadband deal
Hi. I'm thinking of going for the Virgin broadband 108mb deal as shown in the mse email.. Decided on this one so I've deleted post
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Packaged call charges on VOIP
Has anyone managed to negotiate cheaper call packages once they have moved over to Digital Voice ?? Must be big savings for the ISP/telecoms providers.
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EE Broadband Constantly dipping
So i've been with EE broadband since September 2020 at my parents house and then moved it over to my own house in December last year At my parents every now and again, especially in the evening the broadband would dip out, not completely go off but say if i was watching something online like live football, then it would…
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Openreach prioritising BT customers over other service providers during Covid Pandemic
Has anyone found similar
issues with Fibre Broadband (BB) service provision? I have just discovered that BT are prioritising
their customers over other providers. I found out that Sky can provide Super-fast Fibre
BB October 2020. I requested superfast BB and was given a date in 7th January
2021. I am still waiting for this…
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TALK TALK RETENTIONS
Recently told talk talk that I was moving to a property in 3 weeks time where the internet is pretty non existant so they said that's ok. Will put a note on the account that you will have 20 days from the day you move in to cancel if its no good, rather than 20 days from the date you told us you were moving. Needless to…
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Shell Fibre Broadband
Was on their Gfast 350 mbps package with the MSE cashback deal ending next month. Was paying around £22 after cashback Retentions offered £31 plus £75 bill credit for 12 month deal, roughly about 24.75, Wouldn't budge on offering more So handed notice in and moving to VM 200 package costing 22.45 after cashback, yes it is…
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Leaving Virgin Media after 14 years - Moving to Community Fibre
I've been a Virgin Media customer for over 14 years, having signed up for my own account after I moved out of my parents house in 2008. At the time, "as a new customer" even though I was the primary user at my parents home, the account was in their name, the cheapest package was basic TV, XL broadband (the top tier package…
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Talk Talk confusion
https://www.moneysavingexpert.com/news/2022/01/millions-of-phone-customers-to-be-hit-with-price-hikes---what-yo/ says "Customers classed as vulnerable, such as the elderly or those with physical or mental disabilities No price change"but this is untrue according toTalkTalk and disabled/elderly etc will be subject to the…
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FTTP...... but how?
Maybe a silly question but here goes i live on a housing estate.....openreach have installed new fibre cable and cabinets along the main road and a few odd ones on the estate, which i pressure when you take FTTP they tap into. i live approx 200yds from one of the new FTTP green cabinets.....if i were to take up SKYs offer…
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Ending Talk Talk contract
My Mum has been with Talk Talk broadband/phone for a number of years. She had a stroke several months ago and is now in a nursing home, I’m in the process of winding things up & selling her house, dealing with them has been a nightmare. I have just received enduring power of attorney to manage her finances. I am not…
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Should I switch from Broadband to Vodafone?
Would be very grateful for thoughts on folks who have Vodafone Broadband. My contract with BT ends in March am offered £25.13 per month for 60mb - I have had no issues with the service since signing up 3yrs ago. Am now considering Vodafone superfast 65.4 for £18 - if Vodafone is ok as a provider then I am tempted to jump…
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£15.25 Broadband 73mb
Just signed up to a Vodaphone Broadband offer through a comparison site. £19 per month on a 24 month contract. 73mb unlimited usage , fibre to the property, line rental. £90 Amazon voucher. Including the voucher in the calculation it works out at £15.25 per month. Of course this will increase come April like all other…
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Broadband offer - Vodafone & £100 voucher
Hi, Hope this is the right place. My broadband contract with talktalk is due to finish soon and I noticed that this week's email there is an offer for Vodafone broadband with a £100 voucher for Tesco, Amazon, Sainsbury's or M&S. Has anyone done this and if so can you choose which voucher? Tesco is the only one that would…
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TalkTalk matches or beats Now Broadband offer when threatened with cancellation.
My TalkTalk contract was due to renew. I was paying £26/month with £4 for TV and £14 for unlimited anytime calls, totalling £44/month. I called them but the best offer was £23.50/month with £4 for TV and £5 for unlimited anytime calls; this would also include a 3.7%+inflation rise in both April 2022 and April 2023. Since I…
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Hyperoptic deal mistake?
Hi there all at MSE Forum,Just wanted to raise an issue about Hyperoptic deal mentioned on MSE Compare Best Broadband Unbundled Deals.I placed an order for 50MB BB + phone deal yesterday but the website offered a £50 voucher instead of £75. Contacted Hyperoptic this morning and they cannot find the £75 voucher deal on…
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12 Month Contract Full Fibre
Hi, I was wondering if anyone could help. My son has moved to a new flat. Their tenancy is for 12 months. They are having a lot of problems organising broadband. The area they are in has full fibre so any company they have contacted can only provide that (as opposed to copper wire broadband). Has anyone found full fibre…
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Moving from Virgin back to Copper provider
Hi, we are reaching the end of our contract with Virgin and it may be cheaper to move back to an Openreach provider. When we left Vodafone broadband/home phone several years ago we had to pay £60. My understanding is that there is no longer a charge going either way, but is that the case? The Openreach socket should be…