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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Zen Internet
I have received multiple ISP letters telling me that full-fibre broadband is ready. I ordered Fibre 900 from Zen on 1 October. Openreach installed a 50-meter fibre from the pavement to my home on 16 October. The fibre is now one metre from my nose, and yet the best date from Zen for completion of the job is 23 November.…
three 4G home broadband, any good??
we are currently copper back to the exchange, max 5mbps on a good day. The signal checker says I have an excellent three 4G signal, so could their home broadband work for us, catchup tv etc? thanks
New vodafone customer left without internet for 6 days what can i do
Apologies if this sort of thing is answered elsewhere, but im currently struggling to browse the net because I have no broadband at home. I recently changed to vodafone fiber broadband. The go-live date was last Wednesday. I expected there to be the potential of Wednesday not having any Internet and I accounted for that.…
GFast Broadband Switch NOT Recognized -- Comparison Sites
Has anyone here managed to switch successfully online (not by phone) between GFast residential (home) broadand providers, via a comparison site (such as MSE or USwitch)? For example, move a current TalkTalk 150Mbps deal to new a Shell Energy 140Mbps deal? If yes, how did you do it? Which comparison site, or similar?…
Free Landline Number Calls From My PC?
Is there a way to call customer service numbers for free from my PC? My mobile PAYG per minute rate is extortionate (30p/min) so being on hold is not an option. Wondering what alternatives are out there?
Social tariff - tax credits
Tried to get the bt home essentials but as we are on child/working tax credits application was rejected as benefit can’t be verified by them. Spoke to bt advisor, nothing they can do it has to be verified by dwp, ( it’s a common problem that apparently dwp can deal with)- neither advisor at dwp or tax credits knew what the…
TalkTalk ending contract 1 month early
Hi, I would like to hear from any TalkTalk customers who have may experienced the same problem as I am having now. I have my landline and internet services provided by TalkTalk, I am on the second of two back to back 18 month contracts, last month I was notified my present contract would end in November when the end date…
Vodafone Superfast 1 contract commenced today - Problems already!
My TalkTalk 38Mb Broadband ended last night and my Vodafone Superfast 1 contract started this morning in place of it. I connected the router up about 7:30am before I left for work. I don't know why it is but I've always had problems with the 2.4GHz signal on any router I've had with whichever ISP I've been with. The 5GHz…
Changing providers with Digital Voice
My contract with BT for telephone and broadband is coming to its end. Renewal at £50pm looks too expensive so I am looking to change.Last year BT switched me to Digital Voice and other broadband suppliers don't seem to know how to deal with it.Is it possible to change providers and ideally keep my number? Has anyone else…
Best broadband & SIM only deal to choose?
I've recently bought my first home in the countryside. It therefore has poor signal where I live (Virtually no 4G mobile data). I'm a moneysaver and not a spender. I initially chose a 15GB SIM only for £8 a month. I also chose a 36mpbs broadband for £20 a month with the same provider. However since i chose the SIM only…
Any broadband contracts that have no cancellation fee for moving out?
I think the answer to this is 'no' but is anyone aware of any broadband provider who will allow a cancellation because you move out of the house? Note that I am not moving to another property where I need broadband so a transfer to a new address is not what I am after - I'm looking to take out a contract that I can cancel…
Vodafone better offers?
Been with Vodafone for about a year now, and I just noticed the same 200mbps is £30, whilst I am paying £34.50. Doesn't sound like much but I always think yearly I could save £50 or so. Does anyone have any idea how to get Vodafone to match their current price? I am going to call them up eventually but I know it takes ages…
Plusnet automatic compensation 60 day cutoff what legal grounds do they have?
Plusnet joined the automatic compensation scheme in May 2022 at £5.25 payable per day. I was due to be switched on June 7th 2022. I have now just been informed by Plusnet that BT openreach won't have completefd their "Dig work" which needed council permission until October 28th and I won't be switched on until November…
How do I stop VM charging me £63...? (SOLVED)
Hi, I got an email from Virgin Media saying my £39 broadband was going up to £63 after Nov 3rd, after the 18 month "discount" ends. So I thought No problem. I will start a new contract and new "discount". But they say they want £59.00 a month even though new customers only pay £34. So I am leaving VM. But they say I have…
Anyone know the email server details for G.Network please?
I've just changed ISP to G.Network. I need to change the server details on my email settings which are currently those of my old ISP. I rang G.Network's technical help number and after 20 minutes someone answered the phone but said they were the receptionist and the call had come through to them because no one had answered…
Vodafone or Now?
Looking at moving away from BT as my contract is up in a few days and I'm paying way over the odds and they don't seem to want to come down much. It appears that Vodafone and Now Broadband offer some of the cheaper deals at the moment, so any thoughts on them please? Or reasons I should stay away from either/both?
TalkTalk price increase
I recently got an email from TalkTalk stating that my broadband and tv package would be going up again. Contacted them on chat and it turns out it’s not within the contract for them to do this (they can increase it only annually though which they already have done). Anybody else faced with this increase should get in touch…
plusnet black friday?
Hi I've just signed up for Plusnet's fibre 300 package it's around £35 per month. I was wondering should I hang on for a cheaper black friday deal and cancel for now?ThanksSteve
BB Supplier that does not increase by inflation + Own Router
Does anyone know of a Broadband Supplier who does not automatically increase their prices each year by inflation etc? Ideally one that will allow me to use my own router.
Shell broadband charging £35 for supposedly not returning router
They offered me a really good fibre deal rather than that I should leave for something cheaper... now have debited me £35 claiming I haven't returned the router. Feels like an outright scam to me (I have proof of posting). Anyone else had this?

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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