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Moving from Vodafone to...?
Hey guys, Our Vodafone contract is up soon, currently on £25 per month. Upon trying to haggle we were offered the same price for a 24 month contract for fibre2. This didn't seem too bad to me - not as good as a new customer deal but better than the £50 they wanted to charge! My wife seems keen to go with a different…
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BT Openreach nightmare
BT Openreach had a team install new cables to where our cables are at the end of October. They cut our cables at the same time. We are with Sky & I complained to them as our internet stopped working. They have then been advising me on a weekly basis that the civics team will be coming out to fix the repair but each time…
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TalkTalk won't close my account even though I don't use them anymore
For the past few months I've had an horrific experience with TalkTalk. They falsely extended my contract (even though I didn't sign a new contract) and I had to fight to get that returned to its original date. After finally managing to convince them to return to my original contract dates, I switched provider to BT. BT…
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Guidance needed on OFCOM Automatic Compensation (CoP)
I've been royally messed about by Virgin Media over the last month and left without internet, TV or phone after they messed up our house move on 28th November. I'll spare the full details but as many of you probably already can attest to, their customer service has been diabolical. It looks as if they now won't be able to…
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Broadband social tariff rebate?
Hi, I have only just found out there was such thing as "social tariff" broadband. I have been paying Virgin over £45 for...well years now I suppose. I feel very wrong done to, that there has been little or no effort made by Virgin to inform me of such a thing, also the DWP did not say a thing and you literally have to have…
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Resolver no longer valid for CISAS / CEDR complaints.
I've had successes in numerous cases where objection were made by the telco under Rule 2.2.3 of CISAS (i.e. no complaint was made because resolver is considered a third party). However, CISAS has now changed its positions and even when complaints are acknowledged by the service provider, they are no longer considered…
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Openreach moved phone cable - now it's too low over our drive for delivery vehicles
To restore our landline/internet Openreach abandoned their damaged cable through trees and fixed a new line to a telegraph pole on the road outside our house across our front garden to the eaves just above our front door - it's a bungalow so the telephone cable is very low/less than 3 metres above the surface of our…
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Switching to new FTTP provider timing
CityFibre have recently connected up the poles in the road, and I have had an email offering service via overhead lines. Their 'launch partner' is Vodafone, so that is the only option on the table at the moment at e.g. 200mbps for £29/month. I guess at some time in the future they will have to provide access for other…
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Move from Vodafone to Community Fibre
I want to switch broadband services from Vodafone to Community Fibre. I am not sure if a company like Uswitch is able to end my service with Vodafone and move onto Community Fibre, as Community Fibre seems very new company and I am not sure if they work like Virgin where the onus is on the customer.
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Changing to cable from landline
Hi I'm going to be changing from talktalk phone & broadband via my phone line to fibre by cable with another provider. I am out of contract with talktalk so cancelling it should be straightforward. I no longer want a landline phone so can anyone tell me what would happen to this please e.g. would it just become…
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PlusNet - Slammed my service and refusing to compensate
Apologies for the lengthy post but the gist of the matter is as follows: I signed up online with Plusnet in Oct for their full broaband service. The installation was arranged for 23th of Nov. However a week later, i decided to stay back with my current ISP and signed up to their Full fibre broad band service (which was due…
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Broadband Genie Vodafone voucher is still showing in progress
I am a long time user of MSE.. Recently bought Vodafone fibre optic broadband through MSE website from broadband genie. I was promised £150 Amazon voucher. But the voucher tracker is still showing "in progress" even after 1 month after internet installation. I have contacted Broadband Genie twice but the reply was simply…
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Talk Talk Cut us off to force Fibre Contract - GDPR Breach
We have been with Talk Talk (TT) since 2006 and took it with us when we moved several years ago. We have had no issues and enjoyed excellent speed/ service up till now for my OH gaming and my WFH. Our BB service inexplicably cut out completely 17/9 and has remained off ever since to no avail. Please see below time line:…
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Vodafone Gift card
I signed up to Vodafone broadband through MSE in July as I was promised a £80 gift card after 120 days, but I cannot find out where or how to get that voucher. Vodafone say it is nothing to do with them. I would be grateful for any advice or help.
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BT still running up a bill despite changing provider.
Today I received a letter from BT, to my confusion I opened it and had a big £366.17 bill on it! To my horror I was like surely this is a scam, nope its legit from BT, realised my account was still active despite I changed Broadband and Phone over to SKY around middle of MAY 2022 ( change over was 31.05.22 ). So I…
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Internet without Landline
Hi all, Looking for Broadband options. Currently with VM but looking to change. Are there any without landline installation (dont need one). Thanks
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Switching broadband, engineer misses appointment and claims could not get access to property
I am in process of moving from Virgin (no complaints re service but too expensive after intro contract ended) to Vodafone. An engineer was booked to come between 1 and 6pm I took a day off to stay at home. I was in my front room from 1pm onwards with a good view of the road outside. I kept myself busy by cleaning the…
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OpenReach Broadband
I can't seem to get broadband via any OpenReach provider. For example, when I go to the Vodafone website and type my post code in. It doesn't show my house number. The rest of the street is there, but mine isn't. On some providers websites my address is there but it says they can't provide a service. I have contacted…
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Sky not fulfilling speed guarantee ...but why??
I used to live elsewhere in the same village and had Sky Superfast Fibre with a constant speed of 45-50mbps. Had to move away so finished contract. 3 months later moved back into village (only 2 green cabinets in the village) to a different house. New account with Sky Superfast Fibre again Getting continuous 19mbps...…
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Plusnet 75% increase
My PN contract expires soon and they are increasing the bill from 20.60 to 36.80!! Don't want leave but don't want to pay this exorbitant increase. Apart from haggling ( which I do every renewal) and is getting harder, can you suggest any alternatives.I dont want to go to fibre just basic BB & line rental?
