New Fast Fibre contracts and companies putting Fibre in

In June this year my contract with TalkTalk came to an end they insisted I take Fast Fibre, Open Reach made mess of my neighbours garden, and Talk Talk have not been able to put the original or ongoing contracts onto their systems. I looked at leaving but have found that with the new fibre you have to say Yes or No to another new line?. If there is a fault in the Fibre line that exists Ive been told by other provider that I would have to pay for costs of repair as the only way into my property was through my neighbours garden. He does not have a contract with them, and Open Reach say he will have to take them to court for compensation for the installation mess, and if any repairs are necessary. Open Reach never gave any details in writhing/online about this. I can't change provider. Has anyone else had this happen to them, turning into a nightmare. Where can I get help to sort it all out?



Comments

  • littleboo
    littleboo Posts: 1,469
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    Your post is highly confusing. For a start: 
    Who is "other provider" ?
    The messages apparently from Openreach, did you speak to them directly or is this what a 3rd party is telling you?

  • iniltous
    iniltous Posts: 2,984
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    Talk Talk didn’t insist on you taking Fibre , you could continue on an out of contract basis on whatever you currently have , but if you wanted to take a new cheaper deal that required a new minimum term then changing to FTTP may be necessary, but it’s still your choice .
    The rest is probably unsubstantiated nonsense 
  • Littleboo,  sorry if I confused you. At the time my contract came up for renewal, I did a search on line for various deals, I called a few providers at that time. I was told by them all that as Fibre was available that would be the only thing they could offer me. I went back TalkTalk and was told the same. I asked them to stay on the copper system which needed repaired but they said I didn’t need that as fibre was installed by Open Reach as a separate cable, and was available in my street. They insisted I took fibre as did Shell,Plusnet and Sky all said they could not give me what was advertised for the same reason. Open Reach you cannot contact , you must go through your provider. I was given an e-mail address to contact a company acting on behalf of BT/Open Reach about the garden situation, they say my neighbour needs to take them to court or send them evidence of the damage. As I pointed out my neighbour had no contract with anyone only an e-mail to me to say open reach could use their garden. They felt that fibre would eventually have to go into their flat, and it would help them later.
    Iniltous : you obviously have not had this experience. The providers above all advertised on line for copper line deals that were good, they simply told me when checking my address that I didn’t have those options available to me. 
    Unless you have experienced this I think it would be helpful to keep your comments to yourself.
  • Ails67 said:
    Littleboo,  sorry if I confused you. At the time my contract came up for renewal, I did a search on line for various deals, I called a few providers at that time. I was told by them all that as Fibre was available that would be the only thing they could offer me. I went back TalkTalk and was told the same. I asked them to stay on the copper system which needed repaired but they said I didn’t need that as fibre was installed by Open Reach as a separate cable, and was available in my street. They insisted I took fibre as did Shell,Plusnet and Sky all said they could not give me what was advertised for the same reason. Open Reach you cannot contact , you must go through your provider. I was given an e-mail address to contact a company acting on behalf of BT/Open Reach about the garden situation, they say my neighbour needs to take them to court or send them evidence of the damage. As I pointed out my neighbour had no contract with anyone only an e-mail to me to say open reach could use their garden. They felt that fibre would eventually have to go into their flat, and it would help them later.
    Iniltous : you obviously have not had this experience. The providers above all advertised on line for copper line deals that were good, they simply told me when checking my address that I didn’t have those options available to me. 
    Unless you have experienced this I think it would be helpful to keep your comments to yourself.
    You didn't have fibre so it is your decision what you have renewed as you line is still connected I assume to copper network.
    Does your current line come in underground or overhead.
    If it is underground and depending on age of house it could be ducted to property and if router is located adjacent to incoming supply and you have a spare electrical plug there may be no issue in getting full fibre
  • iniltous
    iniltous Posts: 2,984
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    edited 28 September 2023 at 8:25AM
    For a start , you contract didn’t come to an end with TT in June , you may have reached the end of the minimum term but if you didn’t contact them , your service would continue, albeit possibly at an out of contract price , but that was available to you , and is what would have happened if you didn’t contact them , basically if they said ‘ new cheap deal OK , but you have to go onto FTTP ‘ you had the option to say ‘no thanks , I’ll stay on copper , I’m prepared to pay more to save the disruption’ .
     
    Something doesn’t add up , if you were a customer of TT , and had a fault on your existing copper service then it gets repaired as part of your rental , this costs Talk Talk nothing if the fault is on the Openreach network, so why if you had an active service you paid Talk Talk for , that had a fault that was on Openreach , why didn’t you report it to TT , and if you did , why didn’t TT get Openreach to repair it  ?, Openreach cannot say ‘No’ to fixing faults .

    If you let your minimum term with TT expire and then actually left them , then tried to rejoin as a new customer , that is a completely different situation than the one you described ….if you were with TT on a copper service, at the end of the minimum term you simply continue on an ‘out of contract’ basis .

    There hasn’t been anyone forced off copper onto FTTP unless they were changing to a new company or taking a new deal with their existing company ( both of those are voluntary) , taking a new deal with your existing provider means they could take the opportunity to swap you  to FTTP ,but you don’t have to take the new deal , you could stay on the old one , if you stopped being a customer, then tried to rejoin either your previous company or a new one , you are a new customer, and that could mean using FTTP if it’s available.

    Comparison with what TT say ( the company you said you were an active customer of ) with potential new company’s like Shell, Sky , Plusnet is pointless, you would be a new customer with them.

    The stuff about company’s acting on behalf of Openreach is interesting, perhaps you can give more details because on the face of it , that’s a scam .

    When Openreach provide FTTP , in some cases ( in underground service areas ) the last part of the network is installed if / when a customer orders service, that may require excavation through that customer’s garden , it won’t be by design through a neighbours garden ( as they may refuse ) , if your objection to excavation is that your neighbour wasn’t satisfied with the restoration work after they had their FTTP installed, then that’s your choice ….don’t order FTTP , if you had already cancelled your copper service , that’s unfortunate, but ultimately you are refusing service , not your new provider refusing to provide you with service , if you want to go back onto copper ( after you or TT ceased your copper service with Openreach ) then you cannot go back onto it .
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