BT email address

I am close to the end of my BT broadband and phone contract after nearly 20 years, so I am now considering alternatives.  My immediate problem is my email address.  I would like to retain my current address if possible. If I move away from BT can I retain my '' email address or will I have to accept a new one from my new provider?


  • Ozzig
    Ozzig Forumite Posts: 214
    100 Posts First Anniversary Name Dropper
    The free option is basically webmail.
    The £7.50pm option will allow you the access you probably have at the moment via an email client, Outlook / Gmail / etc
  • datz
    datz Forumite Posts: 156
    Fourth Anniversary 100 Posts Name Dropper
    edited 14 September at 9:26PM
    Monza29 said:
    will I have to accept a new one from my new provider?
    It's generally better to go with an email provider that isn't tied to a subscription service / your isp. Gmail (Google) or Outlook (Microsoft) are popular - and free. Many will already have a Google or Microsoft account, or both, to cover other services. And large reputable providers like these are likely to be more secure for the majority of people (even if they undoubtedly harvest your data).

  • QrizB
    QrizB Forumite Posts: 11,534
    10,000 Posts Second Anniversary Photogenic Name Dropper
    edited 14 September at 9:26PM
    This is a good time to set up an email address that isn't tied to a broadband provider. You can then start to migrate all your correspondence away to this new address.
    You could choose a free platform like or, a paid service like, or you could even buy your own domain name and mail hosting from someone like
    Any of these will be cheaper in the long term than paying BT £7.50 a month.
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  • Monza29
    Monza29 Forumite Posts: 4
    Part of the Furniture First Post Combo Breaker
    Ozzig, Datz and OrizB, many thanks for your very helpful responses.  I will need to do some price comparisons in order to make the right decision, taking into account your suggestions.
    Thanks again.
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