What does BT 'nullmb' download speed mean?

frankiesowner

I was looking to switch to BT from Virgin (after the latter fairly shoddy customer service). But when I looked up BT Fibre their download speed is listed as 'nullMb'. What on earth does that mean?  Maybe the geeks can understand this but there's nothing to explain it. can anyone enlighten?  Looks like if I delay further I'll lose a deal but I'm not keen to jump into something which isn't clearly explained. Thanks.

la531983

Sounds like an technical error on the website, its pulling through a "null" value onto the website and displaying it as lhe available speed, which is obviously incorrect. 

Try a different browser to see if its replicated. 

frankiesowner

la531983 said:

Try a different browser to see if its replicated. 

Thanks but I got the same reading on two different browsers against the 'Fibre 1' offering.Their other offerings seem to output a defined bandwidth.

la531983

It could also be they can't actually offer it you, but really it should display a bit differently if that was the case.
You may have to make a phone call. 

400ixl

Try the Openreach availability checker https://www.broadbandchecker.btwholesale.com/

As above, a null value means the database field is blank for the site you were using. If the openreach one is blank, then likely all the provider ones will be the same and you will likely need to contact them to understand what that means.

brewerdave

Openreach are not installing new phone lines anywhere for ADSL/FTTC now only full fibre (FTTP). Could it be that full fibre is not yet available where you are but the system won't accept an order for anything else ?

HP_Source

Sorry brewerdave but that is not correct. If only FTTC is available Openreach will install a SOGEA line. That will give you internet access. If you want a home phone service then that's provided using VOIP. I'm not sure where we are with the ADSL equivalent (SOTAP).

What has changed very recently is that you can no longer get a new connection which gives access to the old public switched telephone network.  

brewerdave

HP_Source said:

Sorry brewerdave but that is not correct. If only FTTC is available Openreach will install a SOGEA line. That will give you internet access. If you want a home phone service then that's provided using VOIP. I'm not sure where we are with the ADSL equivalent (SOTAP).

What has changed very recently is that you can no longer get a new connection which gives access to the old public switched telephone network.  

But are many/any ISPs offering SOGEA with totally new lines ? I haven't looked in detail myself. I believe some will allow the changeover of existing lines to SOGEA.

iniltous

As stated the only thing not available now is PSTN /WLR , it remains to be seen what ISP will do with someone who wants a new telephone only service ( no broadband ) because even if they don’t realise it , it will be an IP telephony service delivered using broadband technology , but ‘copper’ pairs will still be used from the FTTC cab and in some cases where FTTC isn’t available , from the exchange.
The only only difference is now there won’t be any connection on the exchange MDF to the PSTN switch ( system X exchange concentrator or System Y LIC ) for new work / migration, and existing WLR are being moved to IP ( Digital Voice in BT’s case )