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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Plusnet automatic compensation 60 day cutoff what legal grounds do they have?
Plusnet joined the automatic compensation scheme in May 2022 at £5.25 payable per day. I was due to be switched on June 7th 2022. I have now just been informed by Plusnet that BT openreach won't have completefd their "Dig work" which needed council permission until October 28th and I won't be switched on until November…
How do I stop VM charging me £63...? (SOLVED)
Hi, I got an email from Virgin Media saying my £39 broadband was going up to £63 after Nov 3rd, after the 18 month "discount" ends. So I thought No problem. I will start a new contract and new "discount". But they say they want £59.00 a month even though new customers only pay £34. So I am leaving VM. But they say I have…
Anyone know the email server details for G.Network please?
I've just changed ISP to G.Network. I need to change the server details on my email settings which are currently those of my old ISP. I rang G.Network's technical help number and after 20 minutes someone answered the phone but said they were the receptionist and the call had come through to them because no one had answered…
Vodafone or Now?
Looking at moving away from BT as my contract is up in a few days and I'm paying way over the odds and they don't seem to want to come down much. It appears that Vodafone and Now Broadband offer some of the cheaper deals at the moment, so any thoughts on them please? Or reasons I should stay away from either/both?
TalkTalk price increase
I recently got an email from TalkTalk stating that my broadband and tv package would be going up again. Contacted them on chat and it turns out it’s not within the contract for them to do this (they can increase it only annually though which they already have done). Anybody else faced with this increase should get in touch…
plusnet black friday?
Hi I've just signed up for Plusnet's fibre 300 package it's around £35 per month. I was wondering should I hang on for a cheaper black friday deal and cancel for now?ThanksSteve
BB Supplier that does not increase by inflation + Own Router
Does anyone know of a Broadband Supplier who does not automatically increase their prices each year by inflation etc? Ideally one that will allow me to use my own router.
Shell broadband charging £35 for supposedly not returning router
They offered me a really good fibre deal rather than that I should leave for something cheaper... now have debited me £35 claiming I haven't returned the router. Feels like an outright scam to me (I have proof of posting). Anyone else had this?
Nowtv contract ending
I am about to finish a 12 month contract for broadband at £17 per month. I got an email saying that I can keep the same package at £17 on a rolling monthly contract, or I can get exactly the same package for £35 as a 12 month fix. How does that make sense? If I stick with the rolling contract are they going to suddenly…
EE Broadband
Renewed OH mobile recently with EE and was asked about my broadband. Currently with Vodafone. Has anyone got any views on EE and the service / router? It's due for renewal in a month about the same time as my mobile so wondering if I can lump together and get a better deal?
Shell Broadband - 3 month credit
I'm currently paying over the odds for my Virgin Media broadband so keen to switch. The Shell Broadband deal highlighted on MSE looks attractive to me - 23.99 per month with a three month bill credit and 115 quid amazon voucher. I clicked through to investigate and can see mention of the amazon voucher but nothing of the…
BT End of Contract
I realise this is a stupid question, but my BT contract was for 2 years starting on 4th November 2020. I want to move to Vodafone and they want me to say when I want my broadband to start. If I say 4th November 2022, will I incur an early cancellation fee from BT? I'd like it to be the 4th as Vodafone don't work on…
router return address
Hi, I sent back my Router ages ago but now they email to say I have to pay for it. I have a post office receipt but not sure its the right one as I sent a few parcels then. Can someone tell me what the return address is please so I can email Shell proof of return, thanks
Virgin use email
Virgin have emailed me saying; "337 GB Data used up last month.That’s like getting your Netflix fix for 481 hours with faves Mo, Selling the OC and Never Have I Ever You’re in the top 20%of all our broadband customers for data usage last month. Now that’s what you call serious internetting" Not sure the point of these…
Have you had any problems when turning off your router etc overnight?
Hi, I've seen a significant saving having started turning off my electrical devices overnight for the past few months with the energy price increases. The only two devices I've kept running overnight are the BT Router and BT Youview recorder as I'm aware that BT suggest they should not be turned off due to overnight…
BT Landline & Broadband
Dear all, I have just discovered that my 80-year-old mum has been paying about £80 every month for her BT landline and broadband package. She lives alone, has an ipad which she uses for reading the paper and watches the occasional program on iPlayer but she can hardly be described as a heavy internet user though this…
MSE News: Virgin Media cuts price of broadband for households on benefits – check if you can get it
Virgin Media has cut the cost of its 'Essential' broadband tariff for households on universal credit, from £15 a month to £12.50 a month – making it the cheapest social tariff on the market. The price drop is effective immediately for both new and existing customers. The provider will also launch a new plan offering faster…
Onestream broadband renewal
Confused about this so looking for advice. Renewed my Onestream broadband contract by telephone two days ago for a further twelve month period. Circumstances have changed, so I decided to cancel (after two days) Apart from the goodwill I expected from an alledgedly reputable company, I had thought this `purchase` would be…
Broadband with inclusive landline calls
Hello , I am presently using Now Broadband as the package we are on is ideal except for the continuous drop outs of their broadband, any suggestions as to who else offers a similar option. The landline calls are the more important option .
Vodafone BB new customer pricing
Anyone understand it? https://www.vodafone.co.uk/broadband/deals/select-plan I'm not a vodofone mobile customer, which i understand could save me £3 Download speed38 - 38 Mbps From £20. When I continue it often goes to £22 Download speed52 - 61 Mbps From £22 When I continue it goes to £30 without anyway of reducing it?…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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