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ID mobile.
Please do not go anywhere near this company. After MSE recommended the deal I signed up with them and then changed my mind after receiving a poor response from customer service. I canceled my agreement with them within the 14-day cooling-off period. Yet still, they carried on with the service which meant I lost my phone…
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Thoughts on BT offers?
Would appreciate any thoughts people have on following. Currently with BT on a FTTC package of 17-19 Mbps with a guarantee of 15. Also have Digital Voice with them and free weekend calls. I also have Halo 1. Pay £25.43 per month for this at the moment. Ends on 30th November. FTTP cable laid a few months ago so we now have…
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Broadband: definition of "new customer"?
Hi, Sorry if this has been asked before but I am struggling to find an answer: several broadband offers are for new customers only, but how is this defined? We are leaving Virgin and I am looking at Plusnet and BT, but was a previous customer at an old address for each (18+ months ago). Would we qualify for the new…
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Shell Energy Broadband account declined
Just expressing my "miffed-ness". Had a look on MSE site for the current deals, we're out of contract with Vodafone, but not yet eligible for full fibre, it's not yet connected in our road. So thought the Shell Energy deal with the £67 back and £110 Amazon card was really good. Applied. Then they sent me over a contract…
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vodafone pro - pro II
I joined Vodafone early this year at £25 per month and it's been surprisingly good given the issues others seem to have. Better than EE who were my previous supplier. A few weeks ago they offered me Vodafone pro for £30 - we have an old house with thick walls and it is difficult to get a signal throughout. The three…
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Special Offers
I read somewhere that from earlier 2022 companies that give special offers to new customers have offer same to existing customers. Does that apply to everything or was it just car insurance.I was out of contract for my broadband with Virgin. I contacted them last week asking them to give me the offer they had on for…
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ISP or gov database can't accept my surname
hi my surname is a single letter/character like "J" or "X" . I can't switch from plusnet to bt home essential as neither companys database accepts only one letter/character to check my national insurance number even though its written clearly on my benefits award letter and plusnet account bills. After searching…
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NOW broadband confusing e mail warning
Just a warning about NOW broadband renewal e-mail near contract end, the one giving various options including do nothing & stay as you are It seems from today's experience this was incorrect, my monthly payment has jumped to £33. I have just got off the phone with CS, and I'm not the only one confused and complaining,…
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BT Landline
Can you scrap your BT landline and just have the broadband? No option to do this anywhere on their website
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Virgin media & vpn
Virgin has just gone live here & will be at least 5x faster than our current max 35mb connection so thought of it as a no brainer & signed up with the doorstep canvassers which normally follow the pole climbers, the deal is M250 + weekend chatter + 10gb O2 sim for £29.99 which is a fair price i thought & much cheaper than…
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Looking for Fast Broadband, but not from the big five
Hello everyone, I am currently with zen broadband. I picked them for their reputation and high quality support, i can say i've been pretty pleased with them during the several years i've been a customer. They were not the cheapest option by quite a significant margin, but I was happy to pay more in order to avoid the…
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BT Halo Warning.
I've been caught out by BT and have been paying for Halo for sometime, only to find BT can't actually supply it in my area. Only a weak 2G signal here on BT mobile. BT Halo main benefit is the stay connected if you lose your landline, unless you are in a BT mobile area with a 4G service they can't fulfil this part of the…
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Fibre broadband and WIFI speed
I have had FTTP installed: 900 download and 100 upload. This performs well on my PC. But my WIFI speeds are as follows: 5GHz: 260 Mbps download measured at the router declining to 6 Mbps in parts of the house 2.4 GHz 70 Mbps download measured at the router declining to 20 Mbps in part of the house Should the WIFI speed be…
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Virgin TV 360 vs. Virgin TiVo
Hello, I used to have TiVo version 1, the user interface of which I regard as the best user interface of a TV set top box I’ve ever used, but I recognise that it’s ancient :'( Virgin chatbot tells me that they don’t do TiVo any more, but now do TV 360. Does this effectively replace TiVo? I am considering changing provider…
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Does OFCOM have a OFGEM 49 day rule too?
My B.T. BBand and TV contract expires in January 2023, about 50 days away - the end of a long and prosperous (for BT) 24 month contract. There are loads of deals around atm. Can I cancel and move supplier WITHOUT penalty during the last 49 days, similar to the right we have with OFGEM?
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Stick with BT Fiber 1 or twist to Voda? (or Plusnet or Sky!) ?
so my 2 year deal @ BT is coming for renewal in 20 days time i currently pay £30 per month for a poultry 20-25mbps, but thats all we can get (no FTTP) in our rural location, and there arent many alternatives other than the big players We have had loads of issues over the years and 100% of them are related to the paucity of…
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Stick with FTTC or jump to FTTP?
I'm out of contract with Plusnet and I'll be moving home in the next 2-3 weeks. FTTP is available at the new property. I've looked around for deals for FTTC and FTTP, and have narrowed it down to: * NOW - FTTC - 40Mb/10Mb - 12 months - £20/month (I've heard the supplied router might be naff and the SR203 is worth buying as…
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Vodafone won’t disconnect account
Hello i am selling my house and when I rang up to inform them was told it takes a minimum of 30 days to disconnect my broadband and phone account. My problem is this means the new owner could plug in a phone and rack up a huge phone bill which they would charge me for. Is it right they can refuse to disconnect me for so…
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Broadband + phone options - should I change to Voip?
My BT contract comes to an end in January and will increase from £28.53 to £33.53 per month, so I'm looking for other options for 'telephone' + broadband. Telephone access is important, but I'm a low user and use a 18185 over-ride number which usually costs a few quid a month, unless I need to use a helpline. However 18185…
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Vodaphone sign up queries
Hi Can any one help? I signed up for Vodaphone broadband on their website and was expecting them to ask at some point for my bank details to either pay up front (for the full term of my contract) or by Direct Debit monthly. To my surprise I wasn't asked for anything like that. I've received an email confirming my order and…
