Vodafone Charging for full month of September even though my services terminate on the 15th

AlistairS

So I get a bill today for a full month to be taken by DD on 8th September. I gave my notice 30+ days ago and the services will cease on 15th September.  I have been on the chat, phone, twitter /X and even posted a nice review on Trustpilot.  They won't manually calculate the bill and if I cancel my direct debit they will surcharge me and mess with my credit score.  Surely I am entilted to compensation for them taking more than they are entitled to?

All I want to do is manually pay what they are entitled too

pramsay13

I did something similar with Three. I cancelled my direct debit so I got a bill looking for the full month even though I was leaving half way through. I then waited for the next month's bill where they generated a part credit so I paid the balance. 

AlistairS

That's basically what I want to do as well

Ayr_Rage

The cancellation is only pending, most ISPs charge a month in advance in this situation and once the service actually finishes you will get a further bill on your usual date with a credit for the overpayment which they will send to you.

If you do not pay now you may get a late payment charge added and if Vodafone report to the CRAs then a marker may be added for the missed/late payment.

Neil_Jones

AlistairS said:

So I get a bill today for a full month to be taken by DD on 8th September. I gave my notice 30+ days ago and the services will cease on 15th September.  I have been on the chat, phone, twitter /X and even posted a nice review on Trustpilot.  They won't manually calculate the bill and if I cancel my direct debit they will surcharge me and mess with my credit score.  Surely I am entilted to compensation for them taking more than they are entitled to?

All I want to do is manually pay what they are entitled too

Yeah, that's normal.

You'll get a pro-rata refund in due course.

Please don't cancel your direct debit, all it'll do is trash your credit rating...

AlistairS

i raised a complaint and they are supposed to be phone me back

BeerSavesMoney

This is normal, if you cancel your direct debit then you’ll likely end up with a missed payment on your credit file.

You’ll receive a refund for the remaining amount when the next and final bill is generated.

Neil_Jones

AlistairS said:

i raised a complaint and they are supposed to be phone me back

What are you complaining about exactly?

You've always paid a month in advance since you first joined up; this is not unique to Vodafone.

Can I refer the honourable poster to https://www.vodafone.co.uk/cs/groups/public/documents/document/vfcon112036.pdf and in particular section 2.2 - "The Price Guide sets out current pricing information. This includes the current monthly cost of our Home Broadband and Phone plans (billed for the month ahead unless we say otherwise)" (my emphasis)

You will get a pro-rata refund in due course.

This is documented here, though its talking about mobile phone contract, but the principle is the same for broadband:

https://support.vodafone.co.uk/Joining-leaving/Leaving-Vodafone/1450592682

PRAISETHESUN

This was my experience with Vodafone when I left them a few years back - they charge in full for the final month and then provide a pro-rata refund afterwards.

Definitely echo the comments above about not cancelling your direct debit. Vodafone are not the best company to deal with at the best of times, let along getting them to try and clean up something like that!