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End of contact - Cancellation lenght
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Muz3TA
Posts: 20 Forumite
Hi,
my BB contract is ending on 20.09.23. I have informed the provider today that I will be leaving. They have said my contract will end on 05.10.23, 30 day's cancelation, my next payment is due on 18.09.23.
Do I owe them money from the 18th till the 5th as my BB will be turned off on the 20th, or do I just owe them for the 18th to the 20th?
TIA,
Andy.
my BB contract is ending on 20.09.23. I have informed the provider today that I will be leaving. They have said my contract will end on 05.10.23, 30 day's cancelation, my next payment is due on 18.09.23.
Do I owe them money from the 18th till the 5th as my BB will be turned off on the 20th, or do I just owe them for the 18th to the 20th?
TIA,
Andy.
0
Comments
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What does the T&Cs say about leaving when the contract ends?I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe, Old Style Money Saving and Pensions boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
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Muz3TA said:Hi,
my BB contract is ending on 20.09.23. I have informed the provider today that I will be leaving. They have said my contract will end on 05.10.23, 30 day's cancelation, my next payment is due on 18.09.23.
Do I owe them money from the 18th till the 5th as my BB will be turned off on the 20th, or do I just owe them for the 18th to the 20th?
TIA,
Andy.Are you moving to another provider?If this is a BT provider/FTTC you don't need to talk to them, you just pick somebody else and sign up.You may have inadvertently made a rod for your own back.0 -
If your next payment is made on the 18th Sept , that’s a full month until 17th Oct , if your service will cease on the 5th Oct , then you would be due a refund from 6th Oct -17th , so around 11 days refund probably returned by reverse DD ( if you pay by DD ) on the 18th Oct .0
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Muz3TA said:my BB contract is ending on 20.09.23. I have informed the provider today that I will be leaving.i do hope that you are moving out of the property, as you've just cancelled your wired internet service.If you're not moving out, but switching supplier, you should let your new supplier deal with cancelling your current service.N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.Not exactly back from my break, but dipping in and out of the forum.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!0
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