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Ancient BT master socket
I've recently purchased a property built in the 1960s, and am in the process of getting it renovated. My electrician (previously worked as a telecoms engineer) has pointed out that my master socket and the wires inside are really old - it still says 'Post Office' on it (and so predates 1981) and the wires inside are really…
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Vodafone non-activation
I'm with Vodafone, and they've been quite good. I've a relative paying a lot of money to Plusnet and I helped her to sign up to Vodafone. Signed up mid-December, activation date 18th Jan, router received in good time. Router plugged in on the 18th and no internet. I visited today, spent the whole afternoon on live chat and…
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Social tariffs
My mother is pretty much housebound and visually impaired. Cancelled her TV licence long ago and depends upon RNIB Talking Books through her Alexa dot for everyday ‘entertainment’ which of course requires an internet connection. She has the basic package of £31.99pm along with a landline of £7.50pm. It seems she doesn’t…
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Virgin Media price increase 2023 — what can customers do?
https://www.uswitch.com/broadband/guides/virgin-media-price-increase-what-can-customers-do/ This seems to happen every year and every year I end up extending for another 18 months. I am constantly switching between 50mb and 100b broadband every year which means my price either stays the same or goes up a pound or 2 for…
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Anyone with Giganet?
Hi, I am currently with Giganet, based in Portsmouth, and am just wondering what sort of download and upload speeds you are getting? I believe they utilise their own network as well as cityfibre's network to serve customers?
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Sky Gigafast broadband isn't
The prefix Giga means 1000 Mega.Sky's "Gigafast" broadband's published speed is 900 Mbps with a guarantee of 600 Mbps; that's not 1000.
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BB and LL out of contact help
So I’m with xln at £40 per month for business bb and land line. Today I noticed it shot up to £100! I assume it’s out of contract and they have just put me on some stupid monthly stitch up bill. I haven’t had any notification of this change via email or letter so I’m quite annoyed. I only noticed as the £100 has just come…
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Advice on tackling Sky Broadband speed issues.
Hi everyone. So, sky are being ever so slightly more than unhelpful. The speed they promise for the area I reside in is about 32M/bit down. A while ago, I switched out the Sky Router which was causing a large number of disconnections to a TP Link Archer and all worked fine for a while. Now, some problems return - we no…
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Massive Virgin Media Issues
For 5 years my internet with Virgin Media has been rock solid. Last 6 months a nightmare. Half my development had same issues. Frequent drop-outs, sometimes for 4 hours at a time. Got a new router, doesn't fix it. Engineer tried patching me to a new switch in the cabinet - still get dropouts. Made official complaint and…
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VM new contract
I'm on their M125 broadband and anytime calls. Price was £34 but upped to £62 as end of contract. They've taken it to £35 (includes landline), after haggling. However, through work, I can get the M250 for £40, with £95 Amazon voucher and their anytime calls are priced at a tenner a month, which would be a total of around…
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Talk talk billing me for contract
So I had been a talktalk customer for nearly ten years. Not too many problems, so when we moved, I saw no reason to change. I put forward a move request and I was told my service at the old place would cease on Nov 1st and the new service would start in the new place on Nov 3rd. Even had a new phone number. E mails from…
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Rural Broadband
I am moving to a rural part of the country and for Broadband I have tried Boundless who say they can do nothing for me, there is no 4G, I have spoken to BT who tell me they can get an upload speed of 5mbps yet on the contract it says only 1.1mbps which is rubbish. I wonder if there is anyone out there that can point me in…
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Search broadband by address
Is there any websites our there that can identify what broadband services are available by searching a specific address and who provides these?
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Escalation contact ombudsman Vodafone
Hi, does anyone know hi I can escalate a com splint with the ombudsman? I originally orders Vodafone broadband back in august, they kept missing their go live date and eventually said they can’t provide broadband after escalating to ombudsman, case closed in November. However I remember they provided me a mobile broadband…
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Sky packages
Seems my existing broadband and landline contract is up for renewal at the end of the month. Does anyone know if Sky are open to negotiation on their monthly payments? Presently paying £35.50, dropping to £30.50. Have been a customer for just shy of 10 years. Thought I’d try and see if anyone’s been in similar situation…
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Disconnected by OpenReach Before Joining New Provider
I am absolutely fuming with the situation I have been left in, I work from home as a graphic designer and have unfairly had my broadband phone line disconnected just by trying to switch provider. In October I decided to leave TalkTalk because my broadband contract was coming to an end and they had already sent me a letter…
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Google smart speaker tv screen no obeying command
Hiya Not sure if this right place to post. We have about 12 smart speakers, inc screens,. The alexa screens/speakers working fine as are Google screens and smart speaks bar one. The one in the bedroom a screen version since a few days ago stopped obeying the "stop in xx mins" etc. orders. I trieved to say different…
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Virgin Media - Broadband Social Tariff for Pension Credit
So Virgin Media announced that they will be extending their social tariff to include those who are in receipt of Pension Credit, this was in the Autumn, but as yet there has been no movement on this, any ideas how we might be able to shift them along with this? I don't think that us mere mortals can contact OFCOM about…
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Changing Supplier
If I change my combined TV/Phone/Broadband supplier will I be forced to change my email address which currently ends @ntlworld.com. If yes, will my new supplier assist me with the change.
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Electric treadmill cuts off my Internet access
Hi, Whenever we use our electical treadmill our router loses Internet access - the home network works fine, it is just the Internet access that goes down - I can access the router fine across the network. I have Googled and see that treadmills can generate interference with the ADSL signal. I'm not sure what I can do about…
