Broadband & internet access

Here's the lowdown... Current: £24 / 250Mb with Virgin Media Giganet: £37 / 500Mb (although £55 one off payment). No contract but month 10, 11 and 12 will be free. Brings it down to a out £27 a month (discounting the £55 one off). Virgin Media offers: £26 / 500Mb. 18 month contract + annual price rise business. They did…

I am with Vodafone for my broadband and am curious about switching to Community Fibre once my contract runs out. My question is is this a simple switching process where I could use uswitch as an intermediary or do I have to facilitate the whole switching process on my own? Thanks 

I have got a Virgin Media account. I have no TV or Phone Line just the broadband service that is the M125 service (125mbs) 2 Months ago they hiked my monthly bill from £19.00 a month to £26.00 a month. I phoned to complain and spoke to a Virgin Media customer service agent in Asia. They said they would cancel the price…

Hi All, I manage the utilities bills and contracts for my elderly parents; with the need to enquire and make changes that can only be done as an account holder, compare the market and shop around at the end of contracts, it is just makes things infinitely easier if everything's under my name. Last Feb 2022, I called up to…

Hi there I would appreciate if someone could give me his/her thoughts. My contract with Virgin ended up 25/4/2023. I was abroad at that time so called them in second-half of May when back. I did not like their new offer and did not sign for a new contract. Instead I decided to go for Sky and was given the impression they…

Having no end of issues with renewing a contract with Virgin after being a loyal customer for years, so considering a move to Sky - for both broadband and tv. I understand sky don't use dishes any more but we have obviously been using a Virgin cable so what happens if we switch back to Sky? Can they use our phone line…

Hi, I’ve been struggling to be able to contact sky regarding my dads sky and broadband contract which is ending now. Atm he has Netflix and a phone call top up I’m struggling to compare deals any advice folks ? 

Presumably the comparison sites prices are for like for like service takeover but when they say ‘fibre is not available’ to my property it is incorrect. I know that fibre to the cabinet is available and for an extra £2 a month fibre would give me faster speeds on paper anyway. It seems I will have to either upgrade my…

We needed two OR junction boxes moved from one wall to an adjacent wall less than a metre away.. They charged us around £700 to ‘survey’ the site and draw a plan. They estimated the job would cost around £5K which we had to pay up front. Their plan was to dig a trench and it was quite a difficult job, they said. Then they…

Shell energy is one as I’ve just found out. Is the problem created by Sky/Now or Shell energy? Why is it a problem? I thought it was standard practice to be able to choose whether to keep your existing number if service is at same address!? It’s important to me to keep my existing number of many years. Thanks for any…

I have a Virgin Broadband package - M250 + Mix Tv + talk weekends phone. The price has been increased by approx. 50%. When watching iPlayer etc. I use a Humax youview box not the old Tivo box that was supplied by Virgin. So my question is, if I ask Virgin to remove Mix Tv from my packsge will I still be able to use my…

Think i'm really naive so don't be harsh...my daughter found me a better priced broadband/tv/keeping landline phone....activation date for broadband was 31 july..had to ring NOW as password didn't work...but forget to say now i have no landline...am a vulnerable person and getting a personal pendant which works off the…

I have a bit of a story to tell so please bare with me here. The broadband deal I had with Plusnet came to an end on the 20th July 23 and as I forgot to check only realised this when I received my next bill and the payment was for £54.39. Double that of what I was originally paying. So like any sensible consumer decided to…

Shall I order the lid myself or report this to Virgin? Internet working fine

Looks like I may be moving to a lesser known company from Virgin Media as unless they can give me an amazing deal, then there is no incentive to stay with them any more. Are there any people who have gone from well known companies to much smaller ones and it's been a fabulous success?

Hi, looking to switch from Vodafone to a new broadband provider. Currently on Vodafone super wifi with extenders but looking to switch to bring down the cost and so we can extend the mesh network as Vodafone only limits you to 3 and the house has quite a few dead zones. my question: which provider works the best with mesh…

Hi all I am no luddite but others may be aware of a rising number of complaints in the media about BRSK planting their telephone poles everywhere ! They are using their powers under the telecommunications act which essentially allows them to bypass full planning consent to plant their poles and with no requirement for…

My Virgin broadband & phone package has just gone up from £55 a month to £85 a month. Yet a quick check on here shows them offering new customers the same package for £26 a month. I thought this sharp practice had been outlawed ? Anyway - I wont be stopping with them. Any recommendations from experience ? I don't need…

I cancelled my Virgin Media broadband package in March 2023. After the mandatory 30 day "disconnect notice period" the service finally ended in early April. At the time, Customer Service were quite adamant - on the infuriating webchat function - that I needed to return their box when the service ended otherwise I would be…

Recently, (within 2 weeks of the end of my 18 month contract with TalkTalk which ends 3rd Aug) and had been invoiced in advance for the following month when the price goes up radically: I phoned (23rd July) and negotiated a contract which the rep implied was at exactly the same rate as my existing contract, which already…