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Plusnet price increases even though Im in a contract
Hi, Im in a 24 month contract with Plusnet. Id assumed (probably wrongly) that the benefit of tying myself into a 24 month contract was that the price was fixed for those 24 months. I have another 8 months til my contract ends. Today Plusnet have said my price will be going up by 3.9%. Is that right? Thanks
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Moving Home
I have just off the phone to Shell Energy whom I have my broadband service with s I'm moving property. They have informed me if I move I will no longer have superfast fibre and will have to drop to the lower speed band. Which is understandable due to different areas having different cabling. She then informed me not only…
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Recent Virgin price hike
Hi all. Received my annual email from Virgin regarding their price hike today. Currently pay £27 per month for the Internet only. Appatantly, it's at 125mb. The email has informed me that they plan to increase it by £7 per month from 1st May. That's an increase of around 30% for us. I think this seems steep. Am I wrong? I…
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New House, Confused about getting Broadband
Looking for a bit of help as getting perplexed! I moved to new house on 20th Jan. The previous owners had never had internet and had lived in the house since built 20 years ago. The home report says it does have a BT phoneline. In the previous house i had Sky Broadband and TV. However Sky said i couldn't get their…
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Totally stuck for a broadband and (possibly) TV solution
I've tried hard to consider what to do but I've hit a brick wall. I've been with Virgin Media for a long time. They provide me with a Bigger
Bundle’, since known as ‘Legacy’:* TV: Mixit package (no add-on packages). Two V6 boxes (one in lounge, one in guest room). * Broadband (M350) * Phone line. I'm 'out of contract'.I'm…
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Smarty Social Tariff for £12/month
Smarty (part of Three) are offering a social tariff for £12/month including unlimited data, UK calls and messages. They offer a monthly rolling contract that can be cancelled at any time. After your initial check, they will carry out a validation check at least once every 12 months. Search for: smarty social tariff for…
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BT not even trying to keep me. A general pattern or just me?
I'm sure there are lots of internal details, that it depends on the area, etc.But I have been with BT for 5 years. I'm with Fibre 2 (74 Mbps down / 20 Mbps up) at £35.67/month with a £6/month discount = £29.74/month. On the website, right now, they offer it for £33.99/month, £16.99/month for the first 6 months. Vodafone…
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moving house: keep same acct or start as new customer?
I will move house soon. I am satisfied with current broadband provider, and I am no longer under contract. If I want to stay with current broadband provider, do I have to stay on my current account with them, or can I apply for service at new address as a new customer? A new customer can get one of the advertised deals; an…
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Price hikes – take a deal now, or wait until April?
My wife and I have just moved and don't have broadband at our new address yet. We can survive off our mobile data and local wifi hotspots for a while, so I'm wondering what we should do. There are good deals being offered at the moment, but I'm assuming that's because we'd be locked for 12+ months into a price 14—17%…
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Unacceptable increase in cost
Virgin Media have just increased my
monthly payments by over 22% for Fibre M250, TV Package and PAYG Home
phone. Also removing the option to opt
out of the contract from April next year, without exit charge if I disagree
with next and subsequent years increase. That increase will be
linked to the Retail Price Index (RPI)…
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What's the deal with VOIP???
My parents are in the process of switching broadband from Virgin to Utility Warehouse. Since they're moving to a fully-fibre service (no copper anymore), and UW don't seem to offer any kind of VOIP service, it's just become apparent that they're going to lose their landline. This wasn't clearly explained when they arranged…
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Appalling Virgin Media Cancellation service
Ever tried cancelling a Virgin Media contract? Once you get past the Bots you've then got to contend with Retentions who follow a strict script (offered £10 off), then Cancellations who follow a strict script, who offered a further £10 off. My Mother is 100+ and only watches Challenge & Sky Arts and was paying £70/mth…
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Need broadband advice
So I moved into a flat Sept last year, rent off mum the only big issue is the internet, I have access to full fast fibre 40Mbps-60Mbps I want ultra fast fibre 100Mbps+ Says this on CiteFibre website WE'RE STILL BUILDING IN YOUR AREA. Unfortunately it looks like we don't have permission from your landlord to install Full…
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Virgin Media increasing price by 24.1% for me (still under contract) :(
Sad days. I read about the 'average' increase being 13.8% from the MSE article but mine is going up from 1st May by 24.14%. I'm out of contract at end of July, but I should be able to end early since there was nothing in my contract about price rises during it (in fact it was sold to me on the promise of no increases).…
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Digital Landline Broadband Offers
When I switched to Sky broadband and phone landline quite some time ago, Sky switched my landline to digital which I did not realise at the time. Trying to get a new deal, I am finding that the packages on offer by other providers are for an analogue landline and I will have to pay £50 for the privilege of going backwards…
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Virgin Media price increase - Newer contract - Advice welcomed.
Hi folks, So I need some advice. Found out today that my broadband package with Virgin Media will go up by seven pounds in May, I only redid my contract in October 2022 and specifically asked if that monthly cost would increase over the contract's length, and I was told it wouldn't. Less than five months into the new…
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Openreach damage to property while installing fttp
Last month we had Openreach (on behalf of BT) install fibre to the premises (fttp). The installer insisted that he had to drill through the outside wall from inside the house when it would have been perfectly possible to drill from outside. Inevitably he didn't manage to drill into a mortar joint and so a bit of brick was…
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Talk talk fibre 65 with VoIP to be installed
Does anyone have first hand knowledge of Talk Talk’s Fibre 65 installation process. I keep being messed about by talk talk re different appointments for Open Reach sending an engineer. Talk talk send text messages but keep changing the date of installation, I rang Talk Talk customer services and they have no record of…
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Plusnet & EE Customers are eligible for BT Home Essentials social tariff
Plusnet and EE customers are eligible to move to BT's Home Essentials social tariff, with no penalties for leaving your existing provider mid-contract. BT Home Essentials costs a minimum of £15/month, depending on what broadband speed you sign up to. The contract length is 12 months which you can leave at any time without…
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Help... I signed up for Shell Energy using broadband comparison on MSE and have no idea..
Essentially I signed up for a fibre broadband deal with Shell through MSE back around 10th December and I signed up through a cashback site. I've had no email confirmation and I don't even know which cashback site it is to go back to them. Can anybody help?
