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New FTTP deals not yet on Comparison tool/sites - how to still get the perks?
FTTP has just become available here, but the options are not currently reflected on this site's comparison tool, the other comparison sites (eg Confused, GoCompare) or the Cashback sites. How can I get the perks & cashback if I want Ultrafast? Should I select the best option available on these sites for regular fibre,…
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Can I get a cheaper deal than my current Virgin package?
They want £67. For that I'll get a continuation of internet TV a SIM and landline phone. Not bothered about SIM and landline. Hardly ever use them. I asked for internet only and they said £57. Are there any other companies other than Virgin which offer just internet? Don't massively need the extra channels although they're…
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How do you time switching to avoid cancellation / increased monthly costs?
Apologies for the stupid question :( My current contract ends on 25 March. When I last switched
two years ago, I was able to specify the start date to align with the end of my existing
contract. As I understand it, these days - with most BB providers - its an automated 10–15 day
process. So, am I correct in thinking that…
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How do I claim vodafone voucher
I signed up on the 30/9 with vodafone through the link on MSE and haven't received any information at all on how to claim the voucher "Both are two-year contracts and let you CLAIM (don't forget) a £120 Amazon, Tesco or M&S voucher. If you'd have spent there anyway, factor that in and they're equivalent to £14.50/mth or…
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what really is the best fibre deal at moment?
hi. i am currently with NOW TV where i pay £22.99 a month for Fab Fibre and Entertainment Pack and have had this offer for 2 years running. that is soon coming to an end and when i rang NOW TV a couple days ago they would not offer it me again. i not too bothered about TV packages, but if i really want i can just subscribe…
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No fibre available - what do I do?!
Hi all, I recently moved into my new home and always planned to have Virgin broadband installed. During black friday they had the 100mbps offer on for £25 which we snapped up. A few days before the installing date, I got a call from Virgin saying that they will not be able to offer their service as it requires 14m…
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Virgin Media
What chaos! Have just had an agreement on the phone retention section of Virgin Media. The lady on the phone offered a sub £30 monthly payment but now the new contract says over £50! Despicable. Any advice to get out of this please?
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Moving home leaving Virgin
Being charged £248 pounds to leave virgin as I am under contract when moving house as the new home doesn’t have virgin in the area. can they do that?
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Broadband Sky , Virgin who?
Hi all,can anyone recommend a good broadband? Sky is not giving value for money and we are wondering whether to go over to Virgin but it would mean not having a landline. Is it worth keeping a landline which isn't used much. Thank you.
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Virgin Media are not allowing me to cancel
I have spent hours on the phone and days on WhatsApp trying to cancel my Virgin Media contract due to price increase, you get to a certain point and then nothing. what can I do? When I phone selecting options that I want to leave, instead of getting put through to retentions directly, they put me through to someone who…
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You just can’t trust Virgin Media
Virgin media is the worst internet provider ever I have dealt with in terms of customer services After succeeding in leaving them and setting a cut day for the service, I had to push the date a three days due to work commitments. Chatting is useless and you have to call them and wait minimum 45 minutes for someone from…
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Now Broadband cashback
Has anyone received cashback (via Topcashback) for more than one purchase of Now Broadband as a new customer. My dad doesn't have a TCB account but I want to move his broadband to Now BB and put it through my TCB account even though I've received cashback for myself when I joined Now BB a few months back, if that all make…
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Our new Plusnet haggling guide- please share your feedback
Hi, we have a new Haggle with Plusnet guide, and we'd love to hear your feedback. Post below to share any information, tips and your own experiences. If you haven't already join the forum to reply. If you need any help getting started read our New to Forum? Intro Guide Thanks in advance, MSE Megan F
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Plusnet - refusing MSE £75 reward card
I know this has been brought up before but not for a while and unsure how they were resolved. I signed up for plusnet last year via MSE link and after a lot of emails to and fro as well as calling support, they're denying me the £75 reward card and saying I should contact MSE. Initially, they had confirmed I was due a…
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FTTC Waiting List - Options?
Hi, I'm moving house and went to set up broadband no one was offering fibre (despite neighbours having it). Looking on BT wholesale checker there is a wait list for the cabinet. Normal broadband is pretty poor, with estimated speed I'd around 3-5mbps, 4g is also patchy in the area. Not ideal as I work from home. What are…
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anyone with Vodafone gigafast/Cityfibre experiences
cityfibre via vodafone have finally enable the FTTP in my street im thinking about going for it and would like to know anyone has had experience with the installation and setup via vodafone
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FTTP - no flexibility/ rental accom
Hi, I’ve just moved into a rental property and find out that broadband has switched from ADSL to FTTP. The only providers available to me are BT & Sky. Both only offer long term 18/24 contracts. Most people rent a property on a 12 month contract and flexibility is key either by securing services that are monthly rolling…
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Is Virgin Media's offer of a discount on a big package a good deal or not
Hi, I'm a VM customer, who is out of contract, facing a price increase on 1st March from £124.5 to £133 for the existing package of:- Anytime calls, Maxit TV with Sky Sports and BT Sport, 2 TV boxes and M200 Broadband I've been offered the same package as above but with M350 Broadband by inbound retentions for £93 for…
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Virgin media question on change of account holder
Hi Can anyone advise if this is correct. If I want to change account holder with virgin media basically I want to change account to my name and also in turn get a better deal, will there be a service disruption. When I last spoke to them over 18 months ago I was told I would have to undergo credit check etc and would be…
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Virgin Media Broadband price increase and moving
Hi, I have a Broadband only contract with Virgin Media until Sept 2022 and I am about to move to a new place in about a month. I've just received the letter informing me of a price increase. What's the best strategy? 1. Leave them without penalty on moving out and then signing up as a new customer from the new place? My…