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Can fibre broadband be slower than copper?
I've just been offered an upgrade to BT Fibre 1 broadband at marginally less (and with no activation or upgrade fees) than I'm currently paying for broadband (presumably over copper to at least the local cabinet). I'm a bit bemused though, as they've stated I'll get 50Mbps download and 10Mbps upload, with a minimum…
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EE Auto Compensation Capped at 60 Days - FFTP Install Issues
Hello A few months ago we signed up for EE FFTP as it became available to the property we rent. After a big (understatement of the year) palava and delays due to Wayleaves it got installed 87 days after it should have. The issue wasn't with obtaining wayleaves, that got agreed with our housing association within 2 weeks -…
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BT landline only deals
My elderly mother is about to move into assisted living where you can only have BT landline and/or broadband. Not sure how this can be but I’ve checked and it’s definitely correct. She’s currently got a £21 deal (broadband and landline) with John Lewis/Plus Net which she can’t transfer even tho they are all the same…
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Contract expired but potentially moving home
My phone and broadband contract has ended with Sky. I'm still with them but my monthly cost has jumped up. Normally I'd hop on a new deal, but I'm potentially moving home in the next 12 months or so. Is there any benefit to not being on a contract when moving home? I think most places let you port your deal don't they…
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Does this seem like a good deal from BT?
Hi folks, After the last few months problems with Talktalk, I am finally ready to jump ship, Just wondering does this seem like a good deal form BT? the 500mbits package for £30.99. Another thing I consider important is engineer call out charges if they say it's my equipment's fault. I don't want any package lower than 150…
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Which isp won't use crummy tactics against me?
I was late for payment, I made a mistake with my budgeting and my Plusnet payment didn't go through. It's been A DAY and they blocked my WiFi, the only options when I try to connect are a Plusnet website saying 'pay now' or 'I've already paid' or a phone no to phone. This is absolutely disgusting in my opinion, to treat me…
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Virgin Media contract run out - Looking at options - Advice welcomed.
Hi folks, Need some help. So recently my Virgin Media broadband contract ran out and I'm currently paying a higher cost per month. I need to look into getting something sorted but I need some advice. Basically, I've started looking at other options to see if I could get a better deal elsewhere or get a better deal with VM.…
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Shell Energy Broadband.
I recently signed up to Shell Energy broadband, they sent the router which was delivered to my address and left on the doorstep. Unfortunately the router was stolen before I came home. Now Shell want to charge me for non return of router and then they'll send me another, they told me to ask Royal Mail to refund me for…
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New Deal with Virgin Media - Broadband Only
Hi, don't normally post here however got a decent deal so it may help some one. Been a VM customer for over 7 years (not that loyalty counts for much with this lot) and next week my discounts ended for my Bigger Bundle package (Phone, TV, Broadband M200) which took it from £42pm to £71.50 - called up and told them I can't…
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Does Virgin not charge for BB in advance?
I have just cancelled my 18 month Virgin Home BB contract by phone by giving them the required 30 days notice as my contract ends on 04/12/2022. I was told they would be taking a final payment of £23.95 on 23/11. When I queried this I was told that Virgin charge in arrears. From what I remember, and it was 17 months ago…
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Phone line down - how can I get broadband??
Hi all - last weekend the storm took down the phone line in our road. Won't be fixed by BT until early next week. Leaves us with no landline or broadband/WiFi. Is there a gadget I can buy as an interim to get broadband? Ideally to power x3 laptops for working from home (2 students and one mum) plus smart TV. Don't have a…
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Broadband in new flat
Hi, first time poster here. Background :smile: I just moved into a new flat, tried to get a broadband plan but my postcode didn't show up when trying to check coverage, this happened on every internet provider's website aswell as on Openreach's website. My flat was previously a business so I'm assuming the postcode hasn't…
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Best time to switch? Black Friday?
Hello all, sorry if this is a repeating post. I only found 2 post relating to black Friday. I just wanted to ask, when is the best time to switch broadband providers. I'm with hyperoptic 150mb £25 that will finish this 17th Nov. Renew cost £29 for a year. Is black Friday best time to switch to get best deal or it doesn't…
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Cancelled Virgin, Now Getting Silent Calls.
Hello. I recently cancelled at the end of my contract and gave my 30 days notice. Now I have recieved a call a day from this number 00442037436950. Hopefully it's VM with an improved deal! Anyone had this treatment? I have picked up 3 times from 4 but unfortunately no one speaks.
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Octaplus internet
Hi all. We've recently had City Fibre installing their gigabit network in our area so I can now on-board to an affiliate provider. I'm drawn to the cheapest deal I can find which is with a company called Octaplus. However, I can't find anything useful to say how good they are, and a domain name search shows they registered…
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Moving from BT Internet - VOIP Query
My BT Broadband contract matured 12 months ago and I have been paying £39 monthly since. I attempted to move to another ISP but found that the box I am connected to had been designated FTTP only and until recently BT and a few more expensive ISP Companies were selling FTTP so I have held on for a while. The product…
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Advice for powering a modem during power cuts
Can anyone advise me for a cheapish power bank for a non techy to use that will keep my modem going during the possible 3 hour power cuts this winter? I run a small business from home and need my laptop my old iphone/ MacBook / iPad 6 don't have a hotspot function. I have a virgin super hub 3.0 12v - virgin say the wattage…
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Worth waiting for Black Friday deals?
My contract with plusnet is coming to an end on the 17th November, service has been superb but their renewal offer on this occasion isn't great, and more importantly is the 3.9% +CPI increase that will be kicking in next March. Was looking at moving to NOW at a cost of £23 a month, with potential - long awaited -cashback…
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Plusnet reward card
Why are they not Honouring the reward card! when it states clearly on their website and others it is available to new customers, I signed up and it’s all set up, but no card, I’ve contacted Plusnet and the case has been escalated however I have not received any communication for a month now, in all it’s been over 4 months…
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BT broadband - when towards end of contract can you leave without penalty?
My 2 year Fibre 1 contract with BT is coming to end on 22 Feb 2023 and I'm regularly getting BT emails trying to get me to sign up again. Is there a period towards end of the contract that you can leave without any penalty, similar to energy suppliers? I believe the t&cs say ‘early termination fee’ if you cancel your…
