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Go Fibre
Anyone using Go Fibre? What is your experience with them?
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Talktalk £12.50 rip-off charge for rejected debit card!
My debit card was recently blocked and a new card was sent out because of fraudulent transactions. I updated the new card details on my Talktalk account, but I was still charged a £12.50 rejected payment fee by TalkTalk. It's an absolute rip-off, I am not aware of any other company that charges for a rejected card payment…
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Broadband compensation - service cancelled 1 month too early.
As I'm due to be moving, Plusnet agreed to let me out of my contract early without additional fees due to the internet speed in the new area being such a downgrade. The first operative at Plusnet scheduled the cancellation of services one month too early. I phoned back instantly, and Plusnet corrected the end of service…
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Home broadband contract
Hi I have 2 contracts with current provider (same provider), 1 for the internet which I can cancel now no charge and 1 for the tv which their saying and early termination will cost me £167. Apparently I can’t cancel internet without triggering an automatic cancellation for the tv? It’s annoying I’ve said if I cancel the…
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Unexpected Shell Broadband Price Rises for ex-Post Office Customers
Hi, The MSE story "Shell Energy to hike broadband and call costs from September" on 22nd July confirms what I have been told by Shell. But I am baffled! I signed up for an 18 month contract (around a year to go yet) with the statement that: "Fixed Price Broadband, Guaranteed: If you have broadband with us, we’re one of the…
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900Mb Download speed FTTP
Hi guys, I am looking to upgrade my internet speed preferably to 900 mbs, I am currently with Vodafone FTTP 500, Unfortunately I am really disappointment as I am getting speeds of 150/200mbs not 500. Can someone recommend a decent provider that will deliver the speeds I intend to pay for please. I did try to sort it with…
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Broadband offer and megabytes?
Hi all I'm coming to the end of my BT contract. Its currently costing me £30.99. I've found Shell enegry 18mth contract @ £12.21 with 11mb. And suoerbroadband @ £15 58 38mb. I work from home and use my laptop for meetings presentations call handling etc. Which MB is sufficient? Any recommendations too. Thanks all ( Sunday…
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Compensation when internet down
Can anyone help. My mum has been without internet for a week now, BT tried to fix it once but failed, they only managed to get 0.09mbps which is unusable. They have told her they cant get back for 2 weeks. They have given her a mini router which is incredibly slow but she can at least get online. Does the fact they gave…
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is there such a thing as a broadband provider with good customer service?
hello MSE people - I really need your help. I am disabled with a serious, long-term mental health condition which means I get frustrated easily (amongst other things). I am on enhanced rate PIP as it quite seriously impacts my ability to interact with others. I recently switched away from Virgin Media because they are the…
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Virgin 02 double speed
So if you are with Virgin and 02 you are able to double your fibre broadband for free. I am with Virgin and looking for a cheap 02 deal to get the free boost. Anyone know of any low priced 02 deal on anything? I have looked into the 02 website but finding hard to find anything cheap on it. Any tips how to get diet cheap 02…
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Openreach installing nearby
Good morning. I’ve FTTC, but at the end of a copper line so get about 20mbs. I’ve signed up to everyone, openreach, West Yorkshire’s digital infrastructure initiative - brsk are installing in the area now. But, openreach are putting a business line into the factory at the bottom of the road last night and tonight. I spoke…
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VirginMedia have billed me for Month1 and Month2 in advance. Anyone else had this?
I've recently started a new 18m broadband and phone only contract with VirginMedia. I didn't opt to have their engineer come round to install. VirginMedia then emailed me an invoice for £95 to say that they were charging installation, the first month's bill AND also the second month's bill in advance. Is there any way to…
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Full Fibre Company asking me to sign wayleave agreement
Hi - there is a company called Freedom Fibre who is rolling out full fibre broadband in my area. They have sent me a letter asking me to sign a wayleave agreement. I'm not really clear if this is just routine, or if this is something where I should get legal advice? The agreement appears to state that they can access my…
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Mobile broadband router -good option for me?
We have a landline in our main residence, with Vodafone broadband. We pay £18.31 a mth for this. Also, we have another house we spend a lot of time in at the moment. No landline or broadband there. We are thinking about cancelling the Vodafone and having mobile broadband with Three. This costs £20 a month with unlimited…
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Mobile broadband for Motorhome with EU Roaming
I have a Huawei router in my motorhome. I've stayed with Three for years, but they have now removed EU roaming from my plan. So I'm shopping around, and i would prefer unlimited in the UK and Maximum allowance for the EU to be used in the motorhome router. ID mobile (using three network) appears the best deal. Some of the…
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Anyone with experience of Utility Warehouse broadband?
Considering switching services (power and phone/internet) to utility warehouse. Does anyone use it for their ISP? Any good/bad points out of the ordinary, customer service issues, etc.? I hear they are using the talktalk backbone services... That is a little confidence sapping but if their customer service is better than…
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Shell have closed my landline before a switch completed
Shell, have "ceased" my landline during a switch period and no amount of telling them to cancel that "cease" has got the message through. NowTV therefore, couldn't complete the switch as Openreach kept saying there was a problem with the line. The switch should have happened today (Wedn) but Now cancelled it completely on…
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Virgin media broadband 50Mbps
I haggle with Virgin media every 18 months to try and get the best price I can. I've just gotten quite a shock at just how much I managed to get the payment down to: £15 per month. For my last contract the lowest I could get was £28 per month which by the end of the 18 months had slowly risen to £31.25. The only thing I'm…
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Keep my tel number
Hi. I'm currently with plusnet but looking to switch provider. Done a comparison and can get bb with vodafone but cant keep existing number. Also shell is saying I can only have fibre, and because of that no phone line. Seems odd to me on both accounts - anybody else had same issue or know why this might be?
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BT Home Essentials
After watching Martin encouraging everyone to haggle on TV I decided to phone BT as my monthly payment was £73, result was that because my only income is Universal Credit I was eligible for BT Home Essentials which dropped my monthly payment to £41 for Broadband, phone mobile SIM and BT sport saving me £32 a month/ £384 a…
