We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Leaving sky tv
I am moving into a flat as I'm a widow and rang to cancel my sky and was told they are charging me over £300 to exit. Is this right
Leaving Virgin Media - they've changed my leave date!
Hi, I was on an 18-month contract for phone and broadband. Starting in Jan 2021 and ending on 13th July 2022. I signed up for BT broadband and phone at the end of May 2022, with the new service to be installed on 11th July 2022. 2 days later I got an e-mail telling me that my contract had changed with Virgin Media. The…
Short Term Broadband deal
I'm moving back to my house next month (which I've been renting out). It's possible I may sell it but not immediately and I need broadband in the property. If I sell soon I don't want to be in a long term contract. I'm wondering what my best option is based on my situation.
Right to Cancel during contract
I have been with TAlktalk since 6 Jun. On 20 Jun my speeds dropped to 100 Mbps and I’m meant to be guaranteed 500Mbps. On 4 Jul the connection went altogether! I know that I can cancel without fees if I suffer 30 days of below guaranteed speeds, but is there a shorter period for no connection at all?
BT Broadband Mid Contact Tips
Hello so I'm in a bit of a situation. I renewed by 18 months ago so long before Ukraine and inflation but now I have ended up paying 55 a month for 500mb connection while hyperoptic offering 28 for two years! Has anyone been able to get price drop from BT mid contact?
A word of warning about taking up long term Broadband offers
Today I have heard two ads for Broadband at eye watering prices on the radio, but what was worse was the fast speaking terms at the end. TalkTalk will be adding CPI+3.7% in March for their 2 year contract EE will be adding CPI+3.9% in March for their 2 year contract According to Radio4 CPI is forecast to be between 12% and…
Vodafone £205 offer
Hi, I’m currently with Vodafone but am out of contract so can just cancel. Can I set up a new contract in my partners name to claim the £205 and technically be a new customer?
Switching from Virgin to another Internet provider
Apparently o2 work together with Virgin and persuaded me to sign up to £52 for Virgin telly and internet and £10 for a phone for 18 months. I wasn't really that interested in an extra phone sim but signed up anyhow. Now they've taken £15 alongside my £10 (regular payment) on same day. I'm furious because their customer…
New customer
Hi everyone,Can anyone tell me how long you have to wait after an expired broadband contract before you can be considered a "new customer" to take up a new contract and take advantage of offers that say new customers onlyCheers DJ
Broadband contract advice
I have just ended my virgin contract as the price will double if a continue, I'm struggling with finding a similar fast provider that doesn't charge for land line installation. Trying to think of a way round to continue with virgin and I'm contemplating putting the account in my daughters name (different to mine) and it…
Is it sensible/worth renewing BB contract with BT early?
Currently paying £22.99pm for Fibre 1 BB which gives me 80/20 speeds ( just as if I was on Fibre 2). Contract due to end on 1st December. I have just had an email offering an "early renewal deal" but I'm not interested in any of the dearer packages as I don't need anything better than I have. I did notice that I can renew…
Sky & BT Sport on Community Fibre
Does anyone have any experience of getting Sky Sports and BT Sport when you're broadband is with Community Fibre. Presumably, you can get NOW TV and BT Sports on the app on your Smart TV and pay for them monthly? Also, could you use an old Talk Talk Youview box as a Freeview receiver so you wouldn't need to get the…
Problem with Virgin Media
I have been a loyal Virgin Media customer for 20 years and every time my contract finishes I’m able to get a good customer loyalty discount from them that I can afford and is cheaper than the competitors. Anyway, my 18 months contract with them with broadband and landline is due to end again and my bill has now went up. I…
Can you use ANY of the various Three Pay Monthly SIMs in a Mifi device for Broadband?
Not sure whether this is for the Mobiles thread, or Broadband. Can anyone clarify the answer to below please? On the "Three" website, they list deals for "Pay Monthly SIM Only Deals" and it says on the page that the benefits include "Personal Hotspot" in the UK. Currently doing Unlimited Data on a 24 month contract for £22…
broadband cooling off period
hi all two broadband companies have told me that the 14day cooling off period starts on the day you sign up and not when your service goes live.. given that it takes 2 weeks (at least) for the kit to arrive and get started, this gives you no time to see if the service you have committed to works or is right for you..…
Help ( part 2 )
Apologies for reposting this again. I was responding to shiraz99 and tried to do a quote return message and for some reason won’t let me post it. Anyway if you are still there, Shiraz, the answer to your last question regarding Now b/b is that I used to have fab fibre with them.
Are Broadband providers just playing it safe?
I nearly signed up for the Vodafone £205 deal but was put off by a number of things, one of which was a low guaranteed speed of 27mb whether I chose 36mb or 65mb So after reading other posts on this forum I saw a referral to BT checker and got the listing below. If I am reading this right I should be able to get 65mb or…
Full Fibre 100 Halo 3 with Complete Wi-Fi - £49.99pm - is it worth it?
Hi, Id like a faster internet connection. BT have offered me a 24 month contract at £49.99pm. This is their Full Fibre 100 Halo 3 with Complete Wi-Fi package. I cant see why BT's offer is so much more than others - for example Plusnet Unlimited Fibre Extra which is only £24.99pm I suppose Plusnet's package offered 64 -…
Vodafone £205 deal put offs
I am put off this deal when I saw this Important! You will receive your voucher claim email 120 days after your activation date. You will then have 90 days to claim it. 4 months before I am claim by which time I will have spent £88 with them and then have to argue if they did not apply it. I hear so many complain about…
How is it fair to have a 14 day cooling off period when it takes 14 days to be connected?
I ordered Plusnet's VDSL2 ("Unlimited Fibre Extra" - average speed of 66Mbit download). It took 14 days for it to be connected, and then another 14 days for their line tests to settle on the final speed, which is 36Mbit - the same as their cheaper VDSL1 package ("Unlimited Fibre" - average 36Mbit download). The cabinet is…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Broadband & internet access

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Broadband & internet access

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free