Shell Energy Broadband - keep my number ( porting )

Wiredcharlie

I've just signed up with Shell Energy and the number on the email does not match my number. So I called them to ask if I could keep my original number and was told that in order to do so I must call again, the day before the transfer, and they would contact the jeopardy team who would usually be able to do that! Huh?

But OFCOM says:
You can keep your existing landline telephone number when you switch if you want to. This is known as number 'porting'. If you want to keep your number, let the provider you wish to switch to know. When signing up with a new provider you can also request to keep your old phone number for free by contacting your new provider even if you have already cancelled your previous service (as long as you request this within one month of cancelling).

But I am not filled with confidence. Please could someone who has been through this process reply to this post reassuring me that it will all be OK?

Thanks

Tony

PeterGr

I switched from Plusnet to Shell last week and retained my existing landline number.  However that number was used in the email titled "Your broadband service activation date" sent about 4 days after signing up.