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EE - Landline and Broadband problem
Not sure what else to do if anything. My Broadband has started cutting out when the phone rings. I know this as my Alexa Dot, that I listen to the radio with stops working during calls and then reconnects a few minutes later. This has only been happening for just over a week. The old phone had the message “check line”,…
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3 lines via pole to house - 2 'disconnected' - impact on broadband speed?
So at some stage 3 separate telephone lines have been connected to my house. This was in 90's. This is from a telegraph pole - poles are at frequent intervals along our road in a city area. Cabinet is fibre to cabinet. I am 3 houses down from cabinet. The advertised download rate is up to 100mgb. Doing a speedtest (not…
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BT Home Essentials
My Broadband contract with BT was expiring on 16/11/2022. So I was looking for a new contract. I started of with BT and for the same contract, 50Gb, they wanted to add on a whacking big increase. Enter 'MoneySavingExpert' where I stumbled across something called 'Home Essentials' which I'd never heard tell of before I…
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BT Issue
Got this message from BT Hello, BT here. We're sorry but we've had to move your activation date because of essential engineering work. We'll be back in touch with an update as soon as possible. While you wait to be connected you can access free wi-fi by using our BT Hotspot app. For more info visit: bt.com/app anyone else…
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Vodafone Superfast with voucher deals
I'm trying to sitch broadband and on searching on Money Saving Expert for deals in my area am offered Vodafone Superfast 100 for £25/month with a £200 voucher deal (Amazon/Sainsbury's/M&S etc.). Deal ends 10.55 on 15th July, https://www.moneysupermarket.com/broadband/providers/vodafone/. I get redirected to the Vodafone…
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Slowest House On Street
Am looking to move and found a house but when checking broadband it seems all other houses in the street can receive double the speed? Anyone able to explain why this is or what I could do about I?
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BT's Social Tariff
My contract with BT is ending 16/11 and that's 50Mb at £31.95 with the price staying as it is now. For an extra £8.04 they were offering 150Mb However, having looked at advice here I feel I might qualify for their social tariff (guarantee element of pension credit). There are two offers on the table 36Mb plus 700 minutes…
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Sky Broadband Home Internet Restrictions
Hi I wonder if anyone can help. We have 3 teenagers who game all night long until the small hours after we have gone to bed! We have Sky Broadband but cannot figure out how to control the times of when it shuts off. After some research we found there was an app called Sky Buddy but this has recently been withdrawn. My…
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How to get out of BT contract
My husband died 3 weeks ago, and I am now to live off just my own pension. Looking at all my outgoings my BT Bill is the largest, for landline, broadband and 1 mobile. Because the contract is in my name, BY want nearly £700 To cancel the contract. I have told them I cannot afford this monthly bill of £65, I have been told…
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Fast broadband options (London) other than Virgin - twist or stick?
We have Virgin M350 Fibre broadband and are now out of contract, so looking at other options to save money and possibly improve the service. £36/month currently. It's fast, some of the time, but not that reliable, and especially annoying on Sunday nights (though maybe any broadband would be). Two adults, some home working,…
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Anyone know what's going on with WeFibre (Telcom spinoff)?
I was wondering whether anyone on here has had FTTP supplied by WeFibre or any of the other Telcom spin-offs (BeFibre, etc). They've offered to supply Fibre to Property under the Gigabit voucher scheme and we signed up a couple of years ago. Now they finally seem to be running cabling in our West Yorkshire village and "1…
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EE broadband price increase next March
This discussion was created from comments split from: New to the Phones & TV board? Start here.
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Utility Warehouse Cooling off Period
Hi, At the end of July we signed up to a bundle of services with UW (energy, broadband and mobile). While the energy and mobile went fine and switched quickly, the broadband did not. Late August we finally got an email stating the following: Your landline and Ultra broadband will go live on 05-09-2022. It also stated:…
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Problems with retaining land line number when switching provider
Hello, I want to switch from Sky Essentials to Shell Energy and save myself £10 per month but Shell inform me that they have problems getting Sky to port over my landline number. Sky never told me this when I signed up. Being in our 70's this number is listed at the hospitals depts ,Drs etc. so important we try and keep…
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Sky - Moving home soon. Wasn't in contract, so took a new contract for move. Don't want it now!
Hi there, .I have been a Sky customer for years. We were just ticking along with our Broadband/Land line which wasn't in contract, and I didn't bother to renew. We are moving and so I thought ok, need to tell Sky. So I have informed them of move and have arranged for a new 18 month contract, so we'll have 14th Sept at our…
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Contacting virgin media
hi, can anyone tell me if there is a phone number or an email to contact virgin media please? I can’t call150 because my home phone hasn’t worked for months and I gave up trying to contact them and have been using my mobile, but we are moving soon and I need to contact them, have sat for an hour or more waiting for the…
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Trying to get fibre
So two years ago we asked for bt broadband. Openreach disconnected us but there was no room in the cabinet so they left us without anything. This went on for a few weeks for us to insist they put us back onto copper. They then did the same a few weeks later. In May they offered us fibre again, I said I’d think about it…
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slow internet access in Scotland, you might want to share and sign this petition
https://petitions.parliament.scot/petitions/PE1931
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Shell cancelled my broadband contract
Shell failed to take over my line on the given date and after numerous phone calls with them where they said that Open Reach were responsible they have cancelled the order 15 days after it was due to go live. They had offered me a special on top of the MSE to persuade me not to take out fibre with another company and now I…
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Switching from BT to Virgin Media
Hi, looking for some advice. About to switch from BT to Virgin but wondering what that means if in 18 months I decide to switch back, is there a reconnection fee associated with this? I’m currently on BT Fibre 1 (FTTP) with the digital phone line. I know I’ll lose my landline but I never use it so not really an issue.…
