Two Broadband accounts - Same Flatshare - Unavoidable Exit Fees

DanSavingCash

I have a new flatmate coming in to the two bedroom flat I live in. I have pre-existing Virgin broadband that serves the whole flat tenants share the cost of with me.

The new tenant wants to bring her own Virgin broadband account with her - otherwise she will incure large exit fees. Nearly three hundred for her, and over four hundred for me if I were to exit.

Virgin will not allow us to consolidate into one account, waiving one exit fee - we would have to cancel one or other of the two accounts.

We will therefore both pay double each month, having an extra broadband account, two Virgin boxes, in the same two bed flat. After Virgin get an engineer in to create another totally unnecessary and exorbitant port.

Virgin are within their rights.

But any ideas, anybody, as to how to put pressure on or persuade them?

Thanks in advance.

 

Cisco001

Could they agree to extend the number of months on existing flat such that exit fee can be waive?

DanSavingCash

Sorry, Cisco, slow here, I don't see what you mean.

southsidergs

DanSavingCash said:

But any ideas, anybody, as to how to put pressure on or persuade them?
 

Put pressure & persuade a company to go against there t&c's is basically what you're asking here. You already gave the answer in your OP, they're within their rights & putting pressure on them sounds very threatening behaviour tbh

MattMattMattUK

They will say no and as you have the existing account at the premises yours is the account that will be kept, they will not install multiple connections to the same home. Your new flatmate will have to pay the early termination charges on her account as she will be unable to transfer it to the new property, due to that property already having an existing connection. 

Neil_Jones

DanSavingCash said:

I have a new flatmate coming in to the two bedroom flat I live in. I have pre-existing Virgin broadband that serves the whole flat tenants share the cost of with me.

The new tenant wants to bring her own Virgin broadband account with her - otherwise she will incure large exit fees. Nearly three hundred for her, and over four hundred for me if I were to exit.

Virgin will not allow us to consolidate into one account, waiving one exit fee - we would have to cancel one or other of the two accounts.

We will therefore both pay double each month, having an extra broadband account, two Virgin boxes, in the same two bed flat. After Virgin get an engineer in to create another totally unnecessary and exorbitant port.

Virgin are within their rights.

But any ideas, anybody, as to how to put pressure on or persuade them?

Thanks in advance.

 

I'd go so far as to say the exit fees of the new tenant are not your problem to be honest.  If they want to move in and effectively move to a place that they can't transfer their broadband to, that's up to them.

Rob5342

Neil_Jones said:

DanSavingCash said:

I have a new flatmate coming in to the two bedroom flat I live in. I have pre-existing Virgin broadband that serves the whole flat tenants share the cost of with me.

The new tenant wants to bring her own Virgin broadband account with her - otherwise she will incure large exit fees. Nearly three hundred for her, and over four hundred for me if I were to exit.

Virgin will not allow us to consolidate into one account, waiving one exit fee - we would have to cancel one or other of the two accounts.

We will therefore both pay double each month, having an extra broadband account, two Virgin boxes, in the same two bed flat. After Virgin get an engineer in to create another totally unnecessary and exorbitant port.

Virgin are within their rights.

But any ideas, anybody, as to how to put pressure on or persuade them?

Thanks in advance.

 

I'd go so far as to say the exit fees of the new tenant are not your problem to be honest.  If they want to move in and effectively move to a place that they can't transfer their broadband to, that's up to them.

I have to agree. I wouldn't get invtin.my flatmates financial problems.

DanSavingCash

Neil_Jones said:

 

I'd go so far as to say the exit fees of the new tenant are not your problem to be honest.  If they want to move in and effectively move to a place that they can't transfer their broadband to, that's up to them.

It means we will be unable to halve the monthly cost by having a single account/box. I end up now paying double with no way of changing it because my exit fee is over £400

Neil_Jones

DanSavingCash said:

Neil_Jones said:

 

I'd go so far as to say the exit fees of the new tenant are not your problem to be honest.  If they want to move in and effectively move to a place that they can't transfer their broadband to, that's up to them.

It means we will be unable to halve the monthly cost by having a single account/box. I end up now paying double with no way of changing it because my exit fee is over £400

Why would you pay double?

Your tenant can't move their broadband in, because as above you already have the service.

You'd just keep that one, you wouldn't have two.  Yes the other person would lose theirs and have to pay exit fees on their account but again, that's not your problem.

iniltous

TBH , ETC for your new flatmate is unavoidable, and if that’s £300 , that’s the price of not completing whatever the minimum term they agreed to , however once  they are in your flat using your broadband ( and contributing towards its cost presumably ) they will be saving whatever monthly  cost they used to pay , minus whatever they will pay you for using your broadband ,

so ( a rough typical example ) if you both were paying £50 a month , they pay £300 early termination charges , but will save £50 a month by not having to pay directly for internet access , they move in with you and pay you £25 /month as a contribution towards your £50 bill , so they are £25/month better off , in twelve months the £300 has been recouped, and you are either no worse off ( if you had a previous flatmate sharing costs ) or if you never had this arrangement before, you are £25 /month better off .
Expecting VM not to apply ETC , or provide a second connection into your flat are not likely to be done , and with the second connection option , you would both be paying £50 each , instead of one £50 split between the two of you, although that would avoid the ETC , it probably would start a new minimum term on that second connection.

JSmithy45AD

DanSavingCash said:

Neil_Jones said:

 

I'd go so far as to say the exit fees of the new tenant are not your problem to be honest.  If they want to move in and effectively move to a place that they can't transfer their broadband to, that's up to them.

It means we will be unable to halve the monthly cost by having a single account/box. I end up now paying double with no way of changing it because my exit fee is over £400

As said, you're not paying anymore than you've contracted to. Presumably you'll be charging your new tenant half so you're back to what you were paying with the previous tenant. Your new tenant will be paying in effect (yes, I know they'll have to pay for the old contract in a lump sum) 1.5x what they were as they'll be paying for their previous contract and half of yours. That's their problem, not yours.