Shocking rip-off for New "Now" broadband contract.

moonpenny

I have "Now tv" broadband with anytime calls (landline) for £20 month.

I have just had e-mail from them saying my contract is coming to an end (8 August) and offering me a new contract at £43 per month
How can they justify a jump of £20 to £43?

I have no intention of taking up this "offer" but if I were to take it up today I would also lose over 1 month of my present contract as the new one would start today.

I have been a customer with now for 3 years and each time have had to phone up  (annoyingly) to get a better deal but not sure if it will work this time.

Farway

moonpenny said:

I have "Now tv" broadband with anytime calls (landline) for £20 month.

I have just had e-mail from them saying my contract is coming to an end (8 August) and offering me a new contract at £43 per month
How can they justify a jump of £20 to £43?

I have no intention of taking up this "offer" but if I were to take it up today I would also lose over 1 month of my present contract as the new one would start today.

I have been a customer with now for 3 years and each time have had to phone up  (annoyingly) to get a better deal but not sure if it will work this time.

I've not reached renewal stage yet, but in the past I've found the renewal reminder is confusing, it has the headline shocker price, then ambles on about carrying on at current price, but in a confusing manner

I've always found them amiable and helpful to deal with, so surely worth a phone call as in the past

Mike360

moonpenny said:

I have "Now tv" broadband with anytime calls (landline) for £20 month.

I have just had e-mail from them saying my contract is coming to an end (8 August) and offering me a new contract at £43 per month
How can they justify a jump of £20 to £43?

I have no intention of taking up this "offer" but if I were to take it up today I would also lose over 1 month of my present contract as the new one would start today.

I have been a customer with now for 3 years and each time have had to phone up  (annoyingly) to get a better deal but not sure if it will work this time.

They aren't providing the anytime calls for free any more, hence the higher price.  I had a similar email about 6 weeks ago and took the Now Broadband with PAYG calls offer they provided instead which was nearer to £20 than £43 as I couldn't get anything better when I called them.

TheMilkmansDad

moonpenny said:

I have "Now tv" broadband with anytime calls (landline) for £20 month.

I have just had e-mail from them saying my contract is coming to an end (8 August) and offering me a new contract at £43 per month
How can they justify a jump of £20 to £43?

I have no intention of taking up this "offer" but if I were to take it up today I would also lose over 1 month of my present contract as the new one would start today.

I have been a customer with now for 3 years and each time have had to phone up  (annoyingly) to get a better deal but not sure if it will work this time.

try thinking about it from the point of view that you current offer is discounted and the £43 is the normal price. How did they justify the discount from £43 > £20? One answer is to gain new customers. Once the discount period is over, either renegotiate or leave - same as any other service provider.

moonpenny

I wasn't a new customer.  Been with them for 3 years and my "anytime" calls have never been free.
I have phoned them previously when my contract was ending and got a similar deal to the one that was ending so will have to do that again nearer the time.
The email I got does not give me the option of carrying on with the original price just the £43.

JSmithy45AD

Farway said:

moonpenny said:

I have "Now tv" broadband with anytime calls (landline) for £20 month.

I have just had e-mail from them saying my contract is coming to an end (8 August) and offering me a new contract at £43 per month
How can they justify a jump of £20 to £43?

I have no intention of taking up this "offer" but if I were to take it up today I would also lose over 1 month of my present contract as the new one would start today.

I have been a customer with now for 3 years and each time have had to phone up  (annoyingly) to get a better deal but not sure if it will work this time.

I've not reached renewal stage yet, but in the past I've found the renewal reminder is confusing, it has the headline shocker price, then ambles on about carrying on at current price, but in a confusing manner

I've always found them amiable and helpful to deal with, so surely worth a phone call as in the past

Yes, I'm with Sky for their FTTP product now but Now's emails regarding renewals are hilarious, the last one had 3 different prices on it but boiled down to I could continue on a rolling monthly price at the same cost including anytime calls. Or I could pay them a lot more

JSmithy45AD

Oh, and for the OP, no, it's not a rip off, it's just the full price.

moonpenny

JSmithy45AD said:

Oh, and for the OP, no, it's not a rip off, it's just the full price.

So you think £43 per month is not a rip-off for a bog standard service?

Why can't these firms be upfront about the true cost of a service instead of people having to jump through hoops?
If they can offer at a much lower price than that is the true price.

QrizB

moonpenny said:

I have just had e-mail from them saying my contract is coming to an end (8 August) and offering me a new contract at £43 per month

What's the length of the new contract they're offering, in months?

JSmithy45AD

moonpenny said:

JSmithy45AD said:

Oh, and for the OP, no, it's not a rip off, it's just the full price.

So you think £43 per month is not a rip-off for a bog standard service?

Why can't these firms be upfront about the true cost of a service instead of people having to jump through hoops?
If they can offer at a much lower price than that is the true price.

I think it's overpriced but no, it's not a rip off. The price is clearly stated and if you don't want to pay it then either negotiate a lower one or leave. There will be plenty of people who do actually pay that price which subsidises the offers for others. If they did only have the one price that everyone pays then the offer price I'm on for instance would be much higher.

"If they can offer at a much lower price than that is the true price.", except it really isn't.

It's not rocket science.

armith

moonpenny said:

JSmithy45AD said:

Oh, and for the OP, no, it's not a rip off, it's just the full price.

So you think £43 per month is not a rip-off for a bog standard service?

Why can't these firms be upfront about the true cost of a service instead of people having to jump through hoops?
If they can offer at a much lower price than that is the true price.

I left Now Broadband to go FTTP but my daughter is moving house to a non-FTTP area so is hunting around for providers. When I was with Now I never had a price rise in around four years, I never had to contact them to negotiate on price (£22 a month). Are you saying that the renewal email no longer has the option to continue at your present rate on a rolling monthly basis?